The place where the cabin or flight crew of international air carrier habitually carries out his/her work -CJEU, 2017. 9. 14., C-168/16, C-169/16- Sandra Nogueira and Others v. Crewlink Ltd, Miguel José Moreno Osacar v. Ryanair

2019 ◽  
Vol 34 (1) ◽  
pp. 39-77
Author(s):  
Chang-Young Kwon ◽  
Sun-Ah Kim
Keyword(s):  
2014 ◽  
Vol 4 (2) ◽  
pp. 113-121 ◽  
Author(s):  
Stephanie Chow ◽  
Stephen Yortsos ◽  
Najmedin Meshkati

This article focuses on a major human factors–related issue that includes the undeniable role of cultural factors and cockpit automation and their serious impact on flight crew performance, communication, and aviation safety. The report concentrates on the flight crew performance of the Boeing 777–Asiana Airlines Flight 214 accident, by exploring issues concerning mode confusion and autothrottle systems. It also further reviews the vital role of cultural factors in aviation safety and provides a brief overview of past, related accidents. Automation progressions have been created in an attempt to design an error-free flight deck. However, to do that, the pilot must still thoroughly understand every component of the flight deck – most importantly, the automation. Otherwise, if pilots are not completely competent in terms of their automation, the slightest errors can lead to fatal accidents. As seen in the case of Asiana Flight 214, even though engineering designs and pilot training have greatly evolved over the years, there are many cultural, design, and communication factors that affect pilot performance. It is concluded that aviation systems designers, in cooperation with pilots and regulatory bodies, should lead the strategic effort of systematically addressing the serious issues of cockpit automation, human factors, and cultural issues, including their interactions, which will certainly lead to better solutions for safer flights.


2018 ◽  
Vol 8 (1) ◽  
pp. 1-10
Author(s):  
Stuart D. H. Beveridge ◽  
Simon T. Henderson ◽  
Wayne L. Martin ◽  
Joleah B. Lamb

Abstract. Compared with other team settings, flight crew in air transport present a unique situation where the leader or supervisor regularly engages in active control. When the captain is assigned cognitively demanding pilot flying duties, the subordinate and often less experienced first officer must perform equally crucial monitoring and support duties. Using a systematic review methodology, this study reviews the reported effect of crew role assignment on flight safety outcomes. Our review identified 18 relevant studies and suggests crew performance factors linked to flight safety are affected by crew role assignment. Findings suggest a greater number of inherent obstacles may exist for optimal crew performance with the captain as pilot flying, raising the need for further specific research and policy review in this area.


Author(s):  
Eric Hoffman ◽  
Nayen Pene ◽  
Laurence Rognin ◽  
Karim Zeghal
Keyword(s):  

2020 ◽  
Author(s):  
Ha Nam Khanh Giao

The paper examines relation between Vietnam Airline Domestic service quality and customer satisfaction by gathering opinions from 402 passengers employing Skytrax scale with some modification along with Cronbach’s alpha, EFA and multiple regression analysis. Results show that Vietnam Airline Domestic service quality can be measured by the following six determinants in order of decreasing importance: (1) boarding/deplaning/baggage; (2) check in; (3) in-flight services; (4) reservation; (5) aircraft; and (6) flight crew. All of them are directly proportional effect to customer satisfaction. The paper also offers some suggestions to improve the service quality thereby enhancing the customer satisfaction.


Author(s):  
Sebastian Mako ◽  
Marek Pilat ◽  
Nikola Staricna ◽  
Peter Koscak ◽  
Daniela Marasova
Keyword(s):  

Author(s):  
Isabelle Grimaud ◽  
Eric Hoffman ◽  
Laurence Rognin ◽  
Karim Zeghal ◽  
Nayen Pene
Keyword(s):  

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