scholarly journals Exploring the Trust Influencing Mechanism of Robo-Advisor Service: A Mixed Method Approach

2019 ◽  
Vol 11 (18) ◽  
pp. 4917 ◽  
Author(s):  
Xusen Cheng ◽  
Fei Guo ◽  
Jin Chen ◽  
Kejiang Li ◽  
Yihui Zhang ◽  
...  

As a typical application of fintech, the robo-advisor has increasingly gained attention over the last decade. However, most research regarding the robo-advisor has focused on its development issues such as performance improvement and regulation, while limited research has paid attention to trust. This research extends the literature by investigating the trust influencing mechanism of robo-advisors by a mixed method approach. Specifically, we identified six salient trust influencing factors by qualitative interviews and proposed the research model based on trust transfer theory. This model was tested via a survey of 230 investors. Our study finds the significant influencing role of supervisory control and validates the relationships among trust influencing factors, trust in technologies, trust in vendor and trust in robo-advisor. Moreover, several differences between junior investors and senior investors are also found in our research. This study examines trust transfer theory in the new context of the robo-advisor and contributes to further development of this increasingly utilized service.

2019 ◽  
Vol 37 (4) ◽  
pp. 582-598
Author(s):  
Fangwei Zhu ◽  
Linzhuo Wang ◽  
Mouxuan Sun ◽  
Xiuxia Sun ◽  
Ralf Müller

2020 ◽  
Vol 27 (10) ◽  
pp. 3215-3233
Author(s):  
Mouxuan Sun ◽  
Fangwei Zhu ◽  
Xiuxia Sun

PurposeThe present study investigated how different factors interact and work in concert to influence construction professionals’ burnout (hereafter CPs’ burnout) in China.Design/methodology/approachA sequential mixed-method approach was chosen for this research. Twenty-two interviews were conducted and analysed, and we identified ten influencing factors associated with CPs’ burnout. Subsequently, a sample of 232 questionnaires was analysed using fuzzy-set qualitative comparative analysis (fsQCA) to ascertain the eight configurations of CPs’ high and low burnout.FindingsThe key findings include the following: first, perceived workload, role ambiguity, role conflict, emotional demand, work-home interference, relationships with supervisors, autonomy, fairness of rewards, support from project team and self-efficacy are the ten factors influencing CPs’ burnout; second, experienced and less experienced construction professionals take different paths towards high or low burnout; and third, among construction professionals, perceived workload and burnout are not necessarily correlated. We found that autonomy plays a crucial role in this process.Originality/valueThis is one of the first studies to adopt a configurational approach for understanding influencing factors of CPs’ burnout. The strength of the present study is its sequential mixed-method approach, which forms a loop between the qualitative and quantitative studies.


2018 ◽  
Vol 2 (1) ◽  
pp. 5-16
Author(s):  
Syed Gohar Abbas ◽  
◽  
Jalil Ahmed ◽  
Zainab Fakhr

2020 ◽  
Vol 70 (suppl 1) ◽  
pp. bjgp20X711569
Author(s):  
Jessica Wyatt Muscat

BackgroundCommunity multidisciplinary teams (MDTs) represent a model of integrated care comprising health, social care, and the voluntary sector where members work collaboratively to coordinate care for those patients most at risk.AimThe evaluation will answer the question, ‘What are the enablers and what are the restrictors to the embedding of the case study MDT into the routine practice of the health and social care teams involved in the project?’MethodThe MDT was evaluated using a mixed-method approach with normalisation process theory as a methodological tool. Both quantitative and qualitative data were gathered through a questionnaire consisting of the NoMAD survey followed by free-form questions.ResultsThe concepts of the MDT were generally clear, and participants could see the potential benefits of the programme, though this was found to be lower in GPs. Certain professionals, particularly mental health and nursing professionals, found it difficult to integrate the MDT into normal working patterns because of a lack of resources. Participants also felt there was a lack of training for MDT working. A lack of awareness of evidence supporting the programme was shown particularly within management, GP, and nursing roles.ConclusionSpecific recommendations have been made in order to improve the MDT under evaluation. These include adjustments to IT systems and meeting documentation, continued education as to the purpose of the MDT, and the engagement of GPs to enable better buy-in. Recommendations were made to focus the agenda with specialist attendance when necessary, and to expand the MDT remit, particularly in mental health and geriatrics.


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