The Effects of Emotional Labor and Job Stress on Job Satisfaction in Call Center Female Agent

Soon-Ran Song;  ; Hye-Sun Jung

doi:10.35861/kjoh.2020.2.1.55

The Effects of Emotional Labor and Job Stress on Job Satisfaction in Call Center Female Agent

Korean Journal of Occupational Health ◽

10.35861/kjoh.2020.2.1.55 ◽

2020 ◽

Vol 2 (1) ◽

pp. 55-65

Author(s):

Soon-Ran Song ◽

◽

Hye-Sun Jung

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Call Center

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The Effect of Emotional Labor of Elderly Nursing Care Workers on Job Satisfaction and Job Stress

Journal of Contemporary Society and Safety Culture ◽

10.33090/ksci.3.2.4 ◽

2020 ◽

Vol 3 (2) ◽

pp. 50-63

Author(s):

Mi-Sun Seo ◽

Hyun-SIM Lee

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Nursing Care ◽

Emotional Labor ◽

Care Workers

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The Effect of Emotional Labor on Job Satisfaction: A Focus on the Mediating Effect of Job Stress

Korea Association of Business Education ◽

10.23839/kabe.2018.33.4.217 ◽

2018 ◽

Vol 33 (4) ◽

pp. 217-237

Author(s):

Miao－Miao Huo ◽

Hyun－Sung Oh ◽

Yoon－Sik Jeon ◽

Kang－Su Lee

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Mediating Effect

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The Relationship among Emotional Labor, Job Stress, and Job Satisfaction of Taekwondo Masters

Korean Journal of Sports Science ◽

10.35159/kjss.2019.12.28.6.309 ◽

2019 ◽

Vol 28 (6) ◽

pp. 309-321

Author(s):

Yoon-Won Seo

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

The Relationship

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Emotional Labor Profiles and Job Satisfaction and/or Depression: Utilizing a Person-Centered Approach in the Private Company Call Center Context

Korean Academy of Organization and Management ◽

10.36459/jom.2021.45.1.147 ◽

2021 ◽

Vol 45 (1) ◽

pp. 147-178

Author(s):

Ji-Yeon Lee ◽

Jun-Ho Chae ◽

Hyun Sung Oh

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Call Center ◽

Private Company ◽

Person Centered Approach

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A Study on the Structural Relationship between Social Capital and Emotional Labor, Job Stress, Job Satisfaction and Customer Orientation

Journal of Distribution and Management Research ◽

10.17961/jdmr.21.5.201810.131 ◽

2018 ◽

Vol 21 (5) ◽

pp. 131-140

Author(s):

Chung, Jae Yup ◽

Sung-Yong Ryu ◽

Young Kim

Keyword(s):

Job Satisfaction ◽

Social Capital ◽

Job Stress ◽

Emotional Labor ◽

Customer Orientation ◽

Structural Relationship

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A Study on the Relationship among Mindfulness, Emotional Labor, Job Stress, Job Satisfaction and Turnover Intention of the Upscale Hotel Employees in Mongolia

Northeast Asia Tourism Research ◽

10.35173/natr.15.1.1 ◽

2019 ◽

Vol 15 (1) ◽

pp. 1-25

Author(s):

Sukhragchaa Amarjargal ◽

Heung Chul Oh

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Turnover Intention ◽

Hotel Employees ◽

The Relationship

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The Influence of Emotional Labor of Caddie to Golf Course on Job Stress and Job Satisfaction

Journal of Sport and Leisure Studies ◽

10.51979/kssls.2015.08.61.203 ◽

2015 ◽

Vol 61 ◽

pp. 203-216

Author(s):

Jong-Ho An ◽

Jae-Hyun Ha

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Golf Course

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The Influence of Emotional Labor on Job Satisfaction of Army Recruiters with a Focus on the Mediating Effect of Job Stress

Journal of Social Science ◽

10.16881/jss.2019.07.30.3.93 ◽

2019 ◽

Vol 30 (3) ◽

pp. 93-120

Author(s):

Duk Young Kim

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Mediating Effect

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The Effects of Emotional Labor on Job Satisfaction in Makeup Artists: Focusing on the mediating effects of job stress

The Korean Society of Beauty and Art ◽

10.18693/jksba.2018.19.2.127 ◽

2018 ◽

Vol 19 (2) ◽

pp. 127-138

Author(s):

Hyun Kyung Yoo ◽

◽

Young A Lee ◽

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Mediating Effects

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The Predictability of Emotional Labor Dimensions on Job Stress, Customer Orientation, and Job Satisfaction

Journal of the Korean Society of Clothing and Textiles ◽

10.5850/jksct.2012.36.6.601 ◽

2012 ◽

Vol 36 (6) ◽

pp. 601-615

Author(s):

Eun-Ah Yoh

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Customer Orientation

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