The Accrual and Use of Social Capital in Workplace Innovation

Innovation and Social Capital in Organizational Ecosystems - Advances in Business Strategy and Competitive Advantage ◽

10.4018/978-1-5225-7721-8.ch006 ◽

2019 ◽

pp. 98-130 ◽

Cited By ~ 1

Author(s):

Heidi Hughes ◽

Jan Myers ◽

Philippa Ward

Keyword(s):

Social Capital ◽

Firm Innovation ◽

Workplace Innovation ◽

New Framework

Research has demonstrated the importance of social capital for individual and firm-wide success such as individual promotions and firm innovation. Much of the research on social capital examines how individuals or firms can utilize existing social capital, but there is little research that explores how capital credit is generated and accessed in the first place. This chapter proposes a new framework to explore processes of generating, accessing, and accumulating social capital in relation to workplace innovation.

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Overcoming the Dark Side of Closed Networks in Cultural Tourism Clusters: The Importance of Diverse Networks

Cornell Hospitality Quarterly ◽

10.1177/1938965517734938 ◽

2017 ◽

Vol 59 (3) ◽

pp. 239-256 ◽

Cited By ~ 2

Author(s):

Ángela Martínez-Pérez ◽

Marie-Michele Beauchesne

Keyword(s):

Social Capital ◽

Developed Countries ◽

Cultural Tourism ◽

Dark Side ◽

Negative Effects ◽

Firm Level ◽

Firm Innovation ◽

Closed Networks ◽

The World ◽

The Relationship

Despite the recognized importance of tourism as an engine of economic growth in developed countries, research on the antecedents of innovation in this sector has been sparse, especially in the context of tourism clusters. Scholars have suggested that social capital is a key determinant of firm innovation in the context of tourism clusters, but empirical evidence has been lacking. The aim of this article is to empirically study the interplay between social capital and innovation in the context of tourism clusters at firm level. More specifically, we analyzed the effects of closed networks and diverse networks on firm innovation using a sample of 215 hospitality and tourism firms located in the World Heritage Cities of Spain. Results showed an inverted-U-shaped relationship between closed networks and firm innovation. Consistent with existing literature, these findings suggest that whereas a certain degree of strength and density helps to promote innovation, a critical point may exist beyond which innovation stabilizes or deteriorates when the information of the network becomes too redundant. In addition, we found that diverse networks positively moderated the relationship between closed networks and firm innovation. In other words, structural holes appear to mitigate the negative effects arising from excess strength and density and encourage the development of innovations beyond what a firm relying solely on closed networks could achieve. In practice, these results suggest firms in tourism clusters should not exclusively focus on typical closed networks but also create connections with diverse agents to maximize their potential for innovation.

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