Managerial Decision Support in the Post-COVID-19 Era

Author(s):  
Jan Kalina

The COVID-19 pandemic accelerated trends to digitalization and automation, which allow us to acquire massive datasets useful for managerial decision making. The expected increase of available data (including big data) will represent a potential for an increasing deployment of management decision support systems for more general and more complex tasks. Sophisticated decision support systems have been proposed already in the pre-pandemic times either to assist managers in specific decision-making processes or to perform the decision making fully automatically. Decision support systems are presented in this chapter as perspective artificial intelligence tools contributing to a deep transform of everyday management practices. Attention is paid here to their new development in the quickly transforming post-COVID-19 era and to their role under the post-pandemic conditions. As an original contribution, this chapter presents a vision of information-based management, which far exceed the rather limited pre-pandemic visions of evidence-based management focused primarily on critical thinking.

2010 ◽  
pp. 135-143 ◽  
Author(s):  
Udo Richard Averweg

Decision support systems (DSS) deal with semi-structured problems. Such problems arise when managers in organisations are faced with decisions where some but not all aspects of a task or procedure are known. To solve these problems and use the results for decision-making requires judgement of the manager using the system. Typically such systems include models, data manipulation tools, and the ability to handle uncertainty and risk. These systems involve information and decision technology (Forgionne, 2003). Many organisations are turning to DSS to improve decision-making (Turban, McLean, & Wetherbe, 2004). This is a result of the conventional information systems (IS) not being sufficient to support an organisation’s critical response activities—especially those requiring fast and/or complex decision-making. In general, DSS are a broad category of IS (Power, 2003). A DSS is defined as “an interactive, flexible, and adaptable computer-based information system, specially developed for supporting the solution of a non-structured management problem for improved decision-making. It utilises data, it provides easy user interface, and it allows for the decision maker’s own insights” (Turban, 1995). There is a growing trend to provide managers with IS that can assist them in their most important task—making decisions. All levels of management can benefit from the use of DSS capabilities. The highest level of support is usually for middle and upper management (Sprague & Watson, 1996). The question of how a DSS supports decision-making processes will be described in this article. This article is organised as follows: The background to decisionmaking is introduced. The main focus (of this article) describes the development of the DSS field. Some future trends for the DSS field are then suggested. Thereafter a conclusion is given.


Author(s):  
Frédéric Adam ◽  
Jean-Charles Pomerol ◽  
Patrick Brézillon

In this article, a newspaper company which has implemented a computerised editorial system is studied in an attempt to understand the impact that groupware systems can have on the decision making processes of an organisation. First, the case study protocol is presented, and the findings of the case are described in detail. Conclusions are then presented which pertain both to this case and to the implementation of decision support systems that have a groupware dimension.


Author(s):  
Udo Richard Averweg

Decision support systems (DSS) deal with semi-structured problems. Such problems arise when managers in organisations are faced with decisions where some but not all aspects of a task or procedure are known. To solve these problems and use the results for decision-making requires judgement of the manager using the system. Typically such systems include models, data manipulation tools, and the ability to handle uncertainty and risk. These systems involve information and decision technology (Forgionne, 2003). Many organisations are turning to DSS to improve decision-making (Turban, McLean, & Wetherbe, 2004). This is a result of the conventional information systems (IS) not being sufficient to support an organisation’s critical response activities—especially those requiring fast and/or complex decision-making. In general, DSS are a broad category of IS (Power, 2003). A DSS is defined as “an interactive, flexible, and adaptable computer-based information system, specially developed for supporting the solution of a non-structured management problem for improved decision-making. It utilises data, it provides easy user interface, and it allows for the decision maker’s own insights” (Turban, 1995). There is a growing trend to provide managers with IS that can assist them in their most important task—making decisions. All levels of management can benefit from the use of DSS capabilities. The highest level of support is usually for middle and upper management (Sprague & Watson, 1996). The question of how a DSS supports decision-making processes will be described in this article. This article is organised as follows: The background to decisionmaking is introduced. The main focus (of this article) describes the development of the DSS field. Some future trends for the DSS field are then suggested. Thereafter a conclusion is given.


1991 ◽  
Vol 67 (6) ◽  
pp. 622-628 ◽  
Author(s):  
Dan Bulger ◽  
Harold Hunt

The focus of a decision support system is much different from Management Information Systems (MIS) and data-based "decision support systems". Decision support systems, as defined by the authors, focus on decisions and decision makers, and on information. Technology is treated as a tool and data as the raw material. In many traditional systems the focus is on the technology, and the data is the "information", while decision makers are, to some extent, externalized.The purpose of the Forest Management Decision Support System (FMDSS) project is to develop a set of software tools for creating forest management decision support systems. This set of tools will be used to implement a prototype forest management decision support system for the Plonski forest, near Kirkland Lake, Ontario.There are three critical ingredients in building the FMDSS, these are: (1) knowledge of the decision making process, (2) knowledge of the forest, and (3) the functionality of underlying support technology. The growing maturity of the underlying technology provides a tremendous opportunity to develop decision support tools. However, a significant obstacle to building FMDSS has been the diffuse nature of knowledge about forest management decision making processes, and about the forest ecosystem itself. Often this knowledge is spread widely among foresters, technicians, policy makers, and scientists, or is in a form that is not easily amenable to the decision support process. This has created a heavy burden on the project team to gather and collate the knowledge so that it could be incorporated into the function and design of the system. It will be difficult to gauge the success of this exercise until users obtain the software and begin to experiment with its use.


Author(s):  
R. A. Kelly ◽  
W. S. Merritt

Coastal lakes are ecosystems which provide significant environmental, social and economic values. They are a key habitat for many aquatic species, particularly for juvenile fish and aquatic invertebrates. They are a focus for human activity, including recreation, tourism, and many forms of industry and production such as oyster and commercial fisheries. More and more the foreshore areas of lakes are seen as a desirable place to live, with urban development a key pressure on lake systems. However current development, use and management of these systems mean that these values are already under threat. Environmental managers, urban planners and other decision makers need to make complex decisions about patterns of current and future use of these systems which allow for the trade-offs associated with various activities to be effectively taken into account. Decision support systems (DSS) are seen to have a role to play in supporting these activities.When developed properly, DSS can support decision making processes by providing users with a tool that shows the relationships between drivers of a system and outcomes. Environmental outcomes (e.g. estuary health) are controlled by often complex biophysical, ecological, economic and/or social drivers and processes. In this context a DSS should address uncertainty in data, knowledge and predictions, and allow users to explore the sensitivity of outcomes to controllable drivers (e.g. management actions), uncontrollable drivers (e.g. climate variability) and uncertainty. The DSS development and adoption process also needs to be flexible to a changing decision making environment. Ultimately the success of any DSS will depend not only on its technical capacity, including the robustness of any science underlying it, or the ease of use of any interface but also on the circumstances into which it arrives: the time and money allowed for training, capacity building, incorporation of stakeholder comments and development of trust between DSS developers, scientists and the community; the way in which the DSS is embedded in the decision making process; and the ‘politics’ and constantly changing face of the decision making environment.This chapter will discuss issues regarding the development of a DSS under typical planning timeframes where there are limited resources (time and budgetary) and where current and future management issues may not be certain and/or may change over the planning timeframe. The chapter largely draws on experiences gained during the development and application of the CAPER DSS in the Great Lakes, NSW Australia.


Author(s):  
Gustavo Grander ◽  
Luciano Ferreira da Silva ◽  
Alan Tadeu Moraes Moraes ◽  
Paulo Sergio Gonçalves de Oliveira

This article aimed to identify relationships between Big Data and Decision Support Systems. For this, we conducted a search in the Scopus database and as a result, we identified a report according to the increased frequency of publications, frequency of publications in journals and, using the VOSviewer software, we performed an analysis of words co-citation. We identified 5 groups of keywords that suggest different areas of study (e.g., logistics, health and social media), as well as a more recent focus on studies aimed at sustainable development, machine learning, analytical techniques and decision-making processes decision. An important contribution that should also be highlighted was the strong relationship between the keywords Big Data, artificial intelligence and decision making, suggesting studies involving the three terms in a large number of works. 


Author(s):  
Ruta Mikštienė ◽  
Violeta Keršulienė

Decision-making that must be supported by specific information or reasoning extensively relies on decision support systems, capable of handling data from multiple sources. Most decision-makers seek to find cost-effective solutions, i.e. mainly focusing on most efficient solutions in economic terms, consequently, it is the economic information that is basically processed and offered for decision-making process by decision support systems, along with economic models. Though businesses focus on the most rational solutions to the management process, other criteria also play an important role, including time costs, confidentiality, and friendly relations with service users, customers, partners and government agencies, etc., thus management decision-making may successfully rely on legal decision support systems. The article presents an overview of legal decision support systems and their potential as regards their application in addressing a wide array of business management issues. The article also focuses on the selection and screening of indicators critical to decision-making, and offers a potential structure for management decision- making.


2011 ◽  
pp. 1543-1550 ◽  
Author(s):  
John Wang ◽  
James Yao

Group decision support systems (GDSSs) which aim at increasing some of the benefits of collaboration and reducing the inherent losses are interactive information technology-based environments that support concerted and coordinated group efforts toward completion of joint tasks (Dennis, George, Jessup, Nunamaker, & Vogel, 1998). The term group support systems (GSSs) was coined at the start of the 1990’s to replace the term GDSS. The reason for this is that the role of collaborative computing was expanded to more than just supporting decision making (Patrick & Garrick, 2006). For the avoidance of any ambiguities, the latter term shall be used in the discussion throughout this paper. If we trace back, GDSSs are specialized model-oriented decision support systems (DSSs) or management decision systems that were born in the late 1960s. By the late 1970s, a number of researchers and companies had developed interactive information systems that used data and models to help managers analyze semi-structured problems. From those early days, it was recognized that DSSs could be designed to support decision makers at any level in an organization. DSSs could support operations, financial management, and strategic decision making.


2011 ◽  
pp. 122-130 ◽  
Author(s):  
Udo Richard Averweg

Decision support systems (DSS) deal with semi-structured problems. Such problems arise when managers in organisations are faced with decisions where some but not all aspects of a task or procedure are known. To solve these problems and use the results for decision-making requires judgement of the manager using the system. Typically such systems include models, data manipulation tools, and the ability to handle uncertainty and risk. These systems involve information and decision technology (Forgionne, 2003). Many organisations are turning to DSS to improve decision-making (Turban, McLean, & Wetherbe, 2004). This is a result of the conventional information systems (IS) not being sufficient to support an organisation’s critical response activities—especially those requiring fast and/or complex decision-making. In general, DSS are a broad category of IS (Power, 2003). A DSS is defined as “an interactive, flexible, and adaptable computer-based information system, specially developed for supporting the solution of a non-structured management problem for improved decision-making. It utilises data, it provides easy user interface, and it allows for the decision maker’s own insights” (Turban, 1995). There is a growing trend to provide managers with IS that can assist them in their most important task—making decisions. All levels of management can benefit from the use of DSS capabilities. The highest level of support is usually for middle and upper management (Sprague & Watson, 1996). The question of how a DSS supports decision-making processes will be described in this article. This article is organised as follows: The background to decisionmaking is introduced. The main focus (of this article) describes the development of the DSS field. Some future trends for the DSS field are then suggested. Thereafter a conclusion is given.


2009 ◽  
pp. 887-896
Author(s):  
Frédéric Adam ◽  
Jean-Charles Pomerol ◽  
Patrick Brézillon

In this article, a newspaper company which has implemented a computerised editorial system is studied in an attempt to understand the impact that groupware systems can have on the decision making processes of an organisation. First, the case study protocol is presented, and the findings of the case are described in detail. Conclusions are then presented which pertain both to this case and to the implementation of decision support systems that have a groupware dimension.


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