IT Help Desk Implementation

2011 ◽  
pp. 241-259
Author(s):  
Steve Clarke ◽  
Arthur Greaves
Keyword(s):  
Social Theory ◽  
Critical Social Theory ◽  
Help Desk ◽  
The Core ◽  
Alternative Approach ◽  
International Airline ◽  
Theoretical Issues ◽  
Critical Social ◽  
Human Systems

This case study concerns IT help desk management within an international airline. The core of what is described relates to attempts at implementing help desk procedures in practice, and illustrates the problems of treating these both as predominantly technology systems and predominantly human systems. From the failures outlined in the case, an alternative approach is proposed, based on the application of methods drawn from an understanding of critical social theory. The practical problems and theoretical issues are discussed, and a theoretically informed framework is applied retrospectively to the case. This allows conclusions to be drawn which, it is argued, strongly support the value of a critically informed approach to human-centered IT help desk issues.

Social Explanation: Structures, Stories, and Ontology. A Reply to Díaz León, Saul, and Sterken

Disputatio ◽  
2018 ◽  
Vol 10 (50) ◽  
pp. 245-273 ◽  
Author(s):  
Sally Haslanger
Keyword(s):  
Social Theory ◽  
Critical Social Theory ◽  
Social Agency ◽  
Metaphysical Explanation ◽  
Gender And Race ◽  
Social Explanation ◽  
Critical Social

Abstract In response to commentaries by Esa Díaz León, Jennifer Saul, and Ra- chel Sterken, I develop more fully my views on the role of structure in social and metaphysical explanation. Although I believe that social agency, quite generally, occurs within practices and structures, the relevance of structure depends on the sort of questions we are asking and what interventions we are considering. The emphasis on questions is also relevant in considering metaphysical and meta-metaphysical is- sues about realism with respect to gender and race. I aim to demon- strate that tools we develop in the context of critical social theory can change the questions we ask, what forms of explanation are called for, and how we do philosophy.

scholarly journals Sociedade em Rede: Paraíso ou Pesadelo? Reflexões acerca de novas formas de articulação social e territorial das sociedades

GEOgraphia ◽  
2009 ◽  
Vol 1 (2) ◽  
pp. 27 ◽  
Author(s):  
Rainer Randolph
Keyword(s):  
Social Theory ◽  
Critical Social Theory ◽  
Network Society ◽  
Critical Social

Resumo O ensaio visa fornecer elementos conceituais da teoria social crítica a fim de permitir (i) uma leitura crítica da disseminação indiscriminada do termo “rede” e (ii) sua re- apropriação para a caracterização das transformações sociais e territoriais pelas quais passam as sociedades contemporâneas. Interroga, neste sentido, as idéias mais recentemente publicadas por Castells sobre a sociedade em rede, apontando incoerências na abordagem desse autor. Palavras-chave:redes sociais, sociedade em rede.Abstract The article aims to supply conceptual elements of the critical social theory in order to allow (i) a critical apreciation of the term “network” indiscriminate dissemination and (ii) its re- appropriation to characterize social and territorial transformations that are reshaping contemporary societies. Interrogating, in this sense, the ideas more recently published by Castells related to the network-society, pointing out incoherences in that author's approach. Keywords: social nets, network society.

Relations, Human and Non-human

2020 ◽  
pp. 106-135
Author(s):  
Milja Kurki
Keyword(s):  
Social Sciences ◽  
International Relations ◽  
Social Theory ◽  
International Relations Theory ◽  
Critical Social Theory ◽  
The Social ◽  
Critical Social

This chapter argues for an extension of how we think relationally via relational cosmology. It places relational cosmology in a conversation with varied relational perspectives in critical social theory and argues that specific kinds of extensions and dialogues emerge from this perspective. In particular, a conversation on how to think relationality without fixing its meaning is advanced. This chapter also discusses in detail how to extend beyond discussion of ‘human’ relationalities towards comprehending the wider ‘mesh’ of relations that matter but are hard to capture for situated knowers in the social sciences and IR. This key chapter seeks to provide the basis for a translation between relational cosmology, critical social theory, critical humanism and International Relations theory.

Sign in / Sign up

Export Citation Format

Share Document