scholarly journals THE RELATIVE IMPORTANCE OF CONTEXT AND INDIVIDUAL DIFFERENCES IN PREDICTING PROACTIVE SERVICE PERFORMANCE

2020 ◽  
Vol 4 (1) ◽  
pp. 26-49
Author(s):  
Muhammad Zia Aslam ◽  
Mohammad Nazri Mohd Nor ◽  
Safiah Omar
Keyword(s):  
Individual Differences ◽  
Goal Orientation ◽  
Employee Engagement ◽  
Structural Equation ◽  
Service Performance ◽  
Equation Modeling ◽  
Mediating Role ◽  
Learning Goal ◽  
Learning Goal Orientation

The current study addresses the gap in how context and individual differences help in developing a proactive workforce in the hospitality industry. Based on the model of proactive motivation and self-determination theory, this study investigates the simultaneous impact of interpersonal leadership and learning goal orientation through the mediating role of employee engagement. The study sample (N =438) is collected from front line hospitality employees in Malaysia. Results of partial least squares structural equation modeling (PLS-SEM) show that both context (i.e., interpersonal leadership) and individual differences (i.e., Learning Goal Orientation) are significant predictors of employee engagement and, in turn, of proactive service performance. Moreover, engagement is found as a significant mediator between both the predictors and the criterion. Interestingly, however, in comparison with interpersonal leadership, learning goal orientation is noticed as a substantial predictor of employee engagement and proactive service performance. Implications of the findings for research and practice are discussed accordingly.

scholarly journals Corporate Entrepreneurship and Business Performance: The Mediating Role of Employee Engagement

SAGE Open ◽  
2020 ◽  
Vol 10 (4) ◽  
pp. 215824402096277 ◽  
Author(s):  
Umair Ahmed ◽  
Waheed Ali Umrani ◽  
Umer Zaman ◽  
Sheraz Mustafa Rajput ◽  
Tariq Aziz
Keyword(s):  
Employee Engagement ◽  
Structural Equation ◽  
Business Performance ◽  
Corporate Entrepreneurship ◽  
Equation Modeling ◽  
Future Research ◽  
Critical Gap ◽  
Mediating Role ◽  
Future Research Directions

The present study examined corporate entrepreneurship (CE) influence upon business performance following the mediation of employee engagement. In all, 201 middle managers from big 5 banks in Pakistan were sampled for the present study. Through applying structural equation modeling to test statistical relationship, the results revealed significant positive relationship between CE and business performance. Accordingly, the results also indicated mediation of employee engagement in this relationship thus, supporting both the hypothesized relationships. The study is first of its kind, addressing critical gap concerning employee engagement in the domain of CE and business performance. The study presents critical explanations and potential implications through which CE prospects could help employees to feel obliged to respond back with higher engagement and business performance. Toward the end, the chapter also discusses future research directions and scope for further study.

scholarly journals Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement

2019 ◽  
Vol 9 (3) ◽  
pp. 85
Author(s):  
Rawan Alafeshat ◽  
Farida Aboud
Keyword(s):  
Servant Leadership ◽  
Organizational Performance ◽  
Employee Engagement ◽  
Employee Satisfaction ◽  
Structural Equation ◽  
Employee Retention ◽  
Equation Modeling ◽  
Mediating Role ◽  
Leadership Impact

The current study, which purposed to examine the mediating role of Employee Engagement (EE) in the relationship of Servant Leadership (SL) with the Organizational Performance (OP), was carried out in Jordan. The researchers distributed a questionnaire to 277 participants working in the private airline sector. The study’s findings showed that SL was positively linked with Employee Satisfaction (ES) and Employee Retention (ER) as indicators for OP. Finally; the findings indicated that EE partially mediates the relationships of SL with employee satisfaction and employee retention. The current research is the first empirical study of the airline sector in Jordan. It is also the first to focus on EE as a mediator of the effect of SL and employee retention using Structural Equation Modeling (SEM) for analyzing the data collected from employees working in the airline sector.

Ready and willing to learn: exploring personal antecedents to taking on learning challenges

2019 ◽  
Vol 31 (4) ◽  
pp. 289-304 ◽  
Author(s):  
Michele Rigolizzo
Keyword(s):  
Individual Differences ◽  
Goal Orientation ◽  
Need For Cognition ◽  
Behavioral Measure ◽  
Equation Modeling ◽  
Content Type ◽  
Working Adults ◽  
Learning Goal ◽  
Learning Goal Orientation ◽  
Challenging Tasks

Purpose The purpose of this paper is to examine the personal antecedents to taking on the challenge of learning, particularly when there is competition for time at work. Taking on challenging tasks, particularly those that enhance learning, is a critical behavior in today’s dynamic business environments. This paper explores how individual differences motivate people to choose a challenging task over an easy one. Design/methodology/approach A behavioral measure was used to determine if working adults higher in learning goal orientation, curiosity, and need for cognition were more likely to take on a challenging task, even when there was competition for their time. Structural equation modeling was used to more deeply examine whether these constructs independently contribute to the outcome. Findings Goal orientation, curiosity and need for cognition each significantly predicted whether working adults took on a challenging task. Additional analysis revealed that learning goal orientation, curiosity, and need for cognition loaded onto a single factor. Research limitations/implications This paper answers calls for the use of direct measurement in social science research. Rather than asking individuals about what they have done or would do, the study observes what choices working adults actually make when confronted with the opportunity to learn. Originality/value Contributing to the recent surge of work on informal learning behaviors, this paper examines a critical learning behavior – that of taking on challenging tasks. It demonstrates that even if individuals are ready learn (have the time and resources), there are key individual differences that drive whether they are willing to do so.

Learning organizational environment and extra-role behaviors

2018 ◽  
Vol 37 (3) ◽  
pp. 258-270 ◽  
Author(s):  
Talat Islam ◽  
Jawad Tariq
Keyword(s):  
Learning Environment ◽  
Knowledge Sharing ◽  
Employee Engagement ◽  
Structural Equation ◽  
Single Point ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
Role Behaviors

Purpose Only 13 percent of the world’s employees are engaged in their work, which has become a challenge for the managers of today. Therefore, the purpose of this paper is to investigate the mediating role of employee engagement between perceived learning environment and extra-role behaviors. Design/methodology/approach This quantitative study collected data from 563 employees using a questionnaire-based survey on a convenience basis. Findings The data were analyzed using structural equation modeling. The results of the study show that employees’ perception of learning environment urges them to perform beyond their formal job descriptions (i.e. extra-role behaviors) regarding proactivity, knowledge sharing and creativity. In addition, employee engagement performs the mediating role between learning environment and extra-role behaviors. Research limitations/implications The data for this study were collected at a single point of time (cross-sectional), which limits the inferences about the causality. Originality/value This study is perhaps the first attempt to empirically investigate the mediating role of employee engagement between the relationship of the learning environment and extra-role behaviors such as knowledge sharing, proactivity and creativity.

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