Penerapan Metode Lean Six Sigma Dalam Upaya Rekrutmen Peserta PPU Badan Usaha: Study Kasus Proses Telemarketing  Kantor Cabang Jakarta Selatan

Teguh Wijaya; Fanny Wiramijaya; Annisa Rahmania; Silvia Oktaviani

doi:10.53756/jjkn.v1i1.19

Penerapan Metode Lean Six Sigma Dalam Upaya Rekrutmen Peserta PPU Badan Usaha: Study Kasus Proses Telemarketing Kantor Cabang Jakarta Selatan

Jurnal Jaminan Kesehatan Nasional ◽

10.53756/jjkn.v1i1.19 ◽

2021 ◽

Vol 1 (1) ◽

pp. 67-80

Author(s):

Teguh Wijaya ◽

Fanny Wiramijaya ◽

Annisa Rahmania ◽

Silvia Oktaviani

Keyword(s):

Six Sigma ◽

Lean Six Sigma

Pandemi covid-19 selama tahun 2020 membuat capaian peserta khusus segmen Pekerja Penerima Upah (PPU) mengalami penurunan, khususnya di kantor cabang Jakarta Selatan.Penelitian ini bertujuan untuk mengetahui dampak penerapan metode Lean Six Sigma dalam proses rekrutmen badan usaha di Kantor Cabang Jakarta Selatan penelitian kualitatif dengan data yang diperoleh berdasarkan pengamatan atau observasi, hasil wawancara, hasil pemotretan dilapangan, analisa dokumen dan catatan atau laporan dengan jenis penelitian kualitatif bersifat induktif, Metode Define, Measure, Analyze, Improve dan Control (DMAIC) digunakan dalam penelitian ini dengan hasil penerapan metode Lean Six Sigma dapat meningkatkan proses kegiatan rekrutmen peserta. Dari hasil penelitian yang didapat bahwa metode DMAIC terbukti dapat meringkas proses dan meningkatkan capaian peserta melalui telemarketing sebanyak 5.962 peserta. Penelitian ini selanjutnya diharapkan dapat digunakan untuk meningkatkan capaian kerja di bidang lainnya seperti kepesertaan, SDM umum dan pelayanan faskes.

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A LEAN SIX SIGMA FRAMEWORK TO ENHANCE THE COMPETITIVENESS FOR SMES, EMPIRICAL EVIDENCE FROM

HUFLIT INTERNATIONAL CONFERENCE 2020 ON ENSURING A HIGH-QUALITY HUMAN RESOURCE IN THE MODERN AGE ◽

10.15625/vap.2020.00117 ◽

2020 ◽

Author(s):

Nguyễn Thị Xuân Lan ◽

Hoàng Đức Sinh

Keyword(s):

Empirical Evidence ◽

Six Sigma ◽

Lean Six Sigma

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EMPLOYEE ENGAGEMENT FOR HIGH FIRM PERFORMANCE: THE CASE OF LEAN SIX SIGMA AT A MALAYSIA TRADING COMPANY

e-Academia Journal ◽

10.24191/e-aj.v9i1.9518 ◽

2020 ◽

Vol 9 (1) ◽

Author(s):

Hadijah Iberahim ◽

Izmahariz Azman ◽

Mohd Haniff Shahri ◽

Nur Fara Ellyanie Abdul Hamid

Keyword(s):

Knowledge Sharing ◽

Employee Engagement ◽

Six Sigma ◽

Relevant Literature ◽

Lean Six Sigma ◽

Successful Implementation ◽

Management Support ◽

High Productivity ◽

Trading Company ◽

Goal Clarity

Lean Six Sigma (LSS) is a method that helps an organization to maximize profit and minimize cost. One of the essential factors for a successful LSS project is the availability of employees who are willing to engage. Employee engagement brings about a strong sense of belonging and high productivity. Consequently, engaged employees will work harder to achieve the mission of the organization. This paper discusses a case of LSS project with a low level of employee engagement. As a result, LSS was less likely helpful in sustaining company’s performance. The purpose of this study is to identify factors that contribute to employee engagement in LSS practices. Review of the relevant literature suggests four variables, which include goal clarity, management support and trust, knowledge sharing and transfer, and teamwork. The questionnaire survey applied census in collecting feedback from 80 respondents. Statistical analysis results indicate that goal clarity, management support, and trust are significant to employee engagement. However, knowledge sharing and transfer as well as teamwork are not substantial. It is recommended for the organization to give attention to all the four factors. This paper extended understandings on critical inputs to a successful implementation of LSS for sustainable company’s performance and growth. Keywords: Lean Six Sigma, Employee Engagement, Goal Clarity, Management Support and Trust, Teamwork, Knowledge Sharing.

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