Effect of Emotional Labor on Service Commitment and Customer Orientation among Hotel Employees -moderating effect of supervisor's emotional intelligence-

The Journal of the Korea Contents Association ◽

10.5392/jkca.2013.13.12.470 ◽

2013 ◽

Vol 13 (12) ◽

pp. 470-483 ◽

Author(s):

Seon-Hee Ko ◽

Eun-Suk Park

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Customer Orientation ◽

Moderating Effect ◽

Hotel Employees

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The Effects of Emotional Intelligence on Job Satisfaction and Customer Orientation of Hotel Employees: Moderating Effect of Value Sharing

GLOBAL BUSINESS & FINANCE REVIEW ◽

10.17549/gbfr.2017.22.1.80 ◽

2016 ◽

Vol 22 (1) ◽

pp. 80-90

Author(s):

Jieun Lim ◽

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Customer Orientation ◽

Moderating Effect ◽

Value Sharing ◽

Hotel Employees

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The effect of emotional labor of hotel employees on emotional exhaustion and self-efficacy: Moderating effect of emotional intelligence

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.34.1.9 ◽

2019 ◽

Vol 34 (1) ◽

pp. 161-182

Author(s):

Byungchang Choi ◽

Kyungmin Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Self Efficacy ◽

Moderating Effect ◽

Hotel Employees

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A study on the influence between emotional labor, customer orientation, and emotional intelligence of flight attendants

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2016.06.30.6.167 ◽

2016 ◽

Vol 30 (6) ◽

pp. 167

Author(s):

Sue-Youn Han ◽

Yu-Kyoung Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Customer Orientation ◽

Flight Attendants

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The Moderating Effect of Prosocial Behavior on the Relationship between Emotional Labor and Emotional Exhaustion of Hotel Employees: based on the Multivariate Linear Regression

2020 16th Dahe Fortune China Forum and Chinese High-educational Management Annual Academic Conference (DFHMC) ◽

10.1109/dfhmc52214.2020.00031 ◽

2020 ◽

Author(s):

Yixing Jin ◽

Cheng Lin ◽

Peiying Wu ◽

Yingda Wang

Keyword(s):

Linear Regression ◽

Prosocial Behavior ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Multivariate Linear Regression ◽

Hotel Employees ◽

The Relationship

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The Structural Relationship Between Hotel Employees’ Person-Job Fit, Emotional Labor, Emotional Exhaustion, and Turnover Intention: Moderating Effect of Perceived Organization Support

Journal of Tourism Sciences ◽

10.17086/jts.2020.45.1.199.223 ◽

2021 ◽

Vol 45 (1) ◽

pp. 199-223

Author(s):

Yong-Seok Lee ◽

Hyung-Ryong Lee

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Structural Relationship ◽

Job Fit ◽

Hotel Employees ◽

Organization Support

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Effect of Emotional Labor on Emotional Exhaustion and Customer Orientation in Hotel Employees : Focused on Mediating Effect of Emotional Exhaustion

Journal of Tourism Management Research ◽

10.18604/tmro.2017.21.4.221 ◽

2017 ◽

Vol 21 (4) ◽

pp. 221-243

Author(s):

Kangsuk Yoo ◽

◽

Donghyun Ha

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Customer Orientation ◽

Mediating Effect ◽

Hotel Employees

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Emotional intelligence and emotional labor acting strategies among frontline hotel employees

International Journal of Contemporary Hospitality Management ◽

10.1108/09596111211258900 ◽

2012 ◽

Vol 24 (7) ◽

pp. 1029-1046 ◽

Author(s):

Taegoo (Terry) Kim ◽

Joanne Jung‐Eun Yoo ◽

Gyehee Lee ◽

Joungman Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Hotel Employees

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The influence of Emotional Labor on Turnover intention and Customer Orientation Mediated by Burnout and Work Engagement : The Moderating effect of reward on manager at support centers for startup

Asia-Pacific Journal of Business Venturing and Entrepreneurship ◽

10.16972/apjbve.10.1.201502.153 ◽

2015 ◽

Vol 10 (1) ◽

pp. 153-165 ◽

Author(s):

김남기 ◽

이종관 ◽

전기홍

Keyword(s):

Work Engagement ◽

Emotional Labor ◽

Turnover Intention ◽

Customer Orientation ◽

Moderating Effect

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A Study on the Moderating Effect of Emotional Intelligence in the Relationship between Hotel Employees’ Recognition of Jaycustomers’ Behavior, Anger Thought and Burnout

International Journal of Tourism Management and Sciences ◽

10.21719/kjtr.31.6.6 ◽

2016 ◽

Vol 31 (6) ◽

pp. 101-131

Author(s):

Jung-Nam Ha ◽

Woo-Sung Choi

Keyword(s):

Emotional Intelligence ◽

Moderating Effect ◽

Hotel Employees ◽

The Relationship

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"Influences of Hotel Employees’ Emotional Labor on Job Satisfaction and Service Sabotage: Focused on the Moderating Effect of Person Job Fit"

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.35.6.4 ◽

2020 ◽

Vol 35 (6) ◽

pp. 55-72

Author(s):

Yebin Ryu ◽

Yitae Kim ◽

Jihyeon Park ◽

Yujung Jang

Keyword(s):

Job Satisfaction ◽

Emotional Labor ◽

Moderating Effect ◽

Job Fit ◽

Hotel Employees ◽

Service Sabotage

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