Emotional intelligence and emotional labor acting strategies among frontline hotel employees

International Journal of Contemporary Hospitality Management ◽

10.1108/09596111211258900 ◽

2012 ◽

Vol 24 (7) ◽

pp. 1029-1046 ◽

Author(s):

Taegoo (Terry) Kim ◽

Joanne Jung‐Eun Yoo ◽

Gyehee Lee ◽

Joungman Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Hotel Employees

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Effect of Emotional Labor on Service Commitment and Customer Orientation among Hotel Employees -moderating effect of supervisor's emotional intelligence-

The Journal of the Korea Contents Association ◽

10.5392/jkca.2013.13.12.470 ◽

2013 ◽

Vol 13 (12) ◽

pp. 470-483 ◽

Author(s):

Seon-Hee Ko ◽

Eun-Suk Park

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Customer Orientation ◽

Moderating Effect ◽

Hotel Employees

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The effect of emotional labor of hotel employees on emotional exhaustion and self-efficacy: Moderating effect of emotional intelligence

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.34.1.9 ◽

2019 ◽

Vol 34 (1) ◽

pp. 161-182

Author(s):

Byungchang Choi ◽

Kyungmin Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Self Efficacy ◽

Moderating Effect ◽

Hotel Employees

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Moderating role of hotel employees’ gender and job position on the relationship between emotional intelligence and emotional labor

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2014.08.003 ◽

2014 ◽

Vol 43 ◽

pp. 47-52 ◽

Author(s):

Hyo Sun Jung ◽

Hye Hyun Yoon

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Hotel Employees ◽

The Relationship ◽

Moderating Role ◽

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Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2012.01.007 ◽

2012 ◽

Vol 31 (4) ◽

pp. 1101-1112 ◽

Author(s):

JungHoon (Jay) Lee ◽

Chihyung Ok

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Emotional Labor ◽

Critical Role ◽

Hotel Employees

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The Effects of Emotional Labor on Job Satisfaction of Hotel Employees: Analyzing Moderating Effects of Emotional Intelligence

Korean Journal of Stress Research ◽

10.17547/kjsr.2018.26.3.166 ◽

2018 ◽

Vol 26 (3) ◽

pp. 166-172 ◽

Author(s):

Kwang-Hi Park

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Emotional Labor ◽

Moderating Effects ◽

Hotel Employees

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The effect of emotional intelligence and resilience on emotional labor of the dental hygienists

The Korean Society of Oral Health Science ◽

10.33615/jkohs.2019.7.2.36 ◽

2019 ◽

Vol 7 (2) ◽

pp. 36-42

Author(s):

Hyeon-Jung Lee ◽

Kyoung-Min Kang ◽

Yu-Jin Lee ◽

Hyo-Jin Lee ◽

Hee-Ji Choi ◽

...

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Dental Hygienists

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THE IMPACT OF HOTEL EMPLOYEES’ EMOTIONAL INTELLIGENCE ON CUSTOMER COMPLAINT HANDLING

Global Fashion Management Conference ◽

10.15444/gmc2018.04.10.06 ◽

2018 ◽

Vol 2018 ◽

pp. 519-519

Author(s):

Ningning Xing ◽

◽

Lingling Xu ◽

Henry Tsai

Keyword(s):

Emotional Intelligence ◽

Customer Complaint ◽

Hotel Employees ◽

Complaint Handling ◽

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The Effect of Emotional Labor of Hotel Employees on Emotional Exhaustion: Focused on the Moderating Effects of Supervisor and Coworker Supports

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.12.31.12.147 ◽

2019 ◽

Vol 31 (12) ◽

pp. 147-164

Author(s):

Kwang-Hi Park

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effects ◽

Hotel Employees

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Dual Roles of Emotional Intelligence in the Emotional Labor Processes

Korean Academy of Organization and Management ◽

10.36459/jom.2018.42.1.35 ◽

2018 ◽

Vol 42 (1) ◽

pp. 35-63

Author(s):

Sang Ho Lee ◽

Hea Won Koh ◽

Nyamochir Tuya ◽

Kyung Ho Choi

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

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A study on the influence between emotional labor, customer orientation, and emotional intelligence of flight attendants

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2016.06.30.6.167 ◽

2016 ◽

Vol 30 (6) ◽

pp. 167

Author(s):

Sue-Youn Han ◽

Yu-Kyoung Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Customer Orientation ◽

Flight Attendants

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