The effect of emotional labor of hotel employees on emotional exhaustion and self-efficacy: Moderating effect of emotional intelligence

International Journal of Tourism Management and Sciences ◽

10.21719/ijtms.34.1.9 ◽

2019 ◽

Vol 34 (1) ◽

pp. 161-182

Author(s):

Byungchang Choi ◽

Kyungmin Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Self Efficacy ◽

Moderating Effect ◽

Hotel Employees

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The Moderating Effect of Prosocial Behavior on the Relationship between Emotional Labor and Emotional Exhaustion of Hotel Employees: based on the Multivariate Linear Regression

2020 16th Dahe Fortune China Forum and Chinese High-educational Management Annual Academic Conference (DFHMC) ◽

10.1109/dfhmc52214.2020.00031 ◽

2020 ◽

Author(s):

Yixing Jin ◽

Cheng Lin ◽

Peiying Wu ◽

Yingda Wang

Keyword(s):

Linear Regression ◽

Prosocial Behavior ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Multivariate Linear Regression ◽

Hotel Employees ◽

The Relationship

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The Structural Relationship Between Hotel Employees’ Person-Job Fit, Emotional Labor, Emotional Exhaustion, and Turnover Intention: Moderating Effect of Perceived Organization Support

Journal of Tourism Sciences ◽

10.17086/jts.2020.45.1.199.223 ◽

2021 ◽

Vol 45 (1) ◽

pp. 199-223

Author(s):

Yong-Seok Lee ◽

Hyung-Ryong Lee

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Structural Relationship ◽

Job Fit ◽

Hotel Employees ◽

Organization Support

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Effect of Emotional Labor on Service Commitment and Customer Orientation among Hotel Employees -moderating effect of supervisor's emotional intelligence-

The Journal of the Korea Contents Association ◽

10.5392/jkca.2013.13.12.470 ◽

2013 ◽

Vol 13 (12) ◽

pp. 470-483 ◽

Author(s):

Seon-Hee Ko ◽

Eun-Suk Park

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Customer Orientation ◽

Moderating Effect ◽

Hotel Employees

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The Effects of Transformational Leadership and Subordinates` Emotional Intelligence on Job Performance - Focused on the mediating effect of emotional intelligence and the moderating effect of self efficacy -

Korean Journal of Resources Development ◽

10.24991/kjhrd.2017.12.20.4.109 ◽

2017 ◽

Vol 20 (4) ◽

pp. 109-135

Author(s):

Sung-Du Yoon ◽

Moon-Jung Kim

Keyword(s):

Emotional Intelligence ◽

Transformational Leadership ◽

Job Performance ◽

Self Efficacy ◽

Moderating Effect ◽

Mediating Effect

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The Effect of Emotional Labor of Hotel Employees on Emotional Exhaustion: Focused on the Moderating Effects of Supervisor and Coworker Supports

Journal of Tourism and Leisure Research ◽

10.31336/jtlr.2019.12.31.12.147 ◽

2019 ◽

Vol 31 (12) ◽

pp. 147-164

Author(s):

Kwang-Hi Park

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effects ◽

Hotel Employees

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The Effects of Transformational Leadership on Job Performance in China Firms : Focused on the Mediating Effect of Emotional Intelligence and the Moderating Effect of Self-Efficacy

INTERNATIONAL BUSINESS REVIEW ◽

10.21739/ibr.2020.03.24.1.33 ◽

2020 ◽

Vol 24 (1) ◽

pp. 33-48

Author(s):

Xue-Qi Zhang ◽

Moon-Jung Kim

Keyword(s):

Emotional Intelligence ◽

Transformational Leadership ◽

Job Performance ◽

Self Efficacy ◽

Moderating Effect ◽

Mediating Effect

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The Effect of Emotional Labor by Hotel Employees on the Emotional Exhaustion and Turnover Intention: The Moderated-Mediation Effects of Cognitive Flexibility

Korean Journal of Hospitality & Tourism ◽

10.24992/kjht.2021.12.30.08.35 ◽

2021 ◽

Vol 30 (8) ◽

pp. 35-51

Author(s):

Yong-Seok Lee ◽

Hyung-Ryoung Lee

Keyword(s):

Cognitive Flexibility ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Turnover Intention ◽

Moderated Mediation ◽

Mediation Effects ◽

Hotel Employees

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Effect of Emotional Labor on Emotional Exhaustion and Customer Orientation in Hotel Employees : Focused on Mediating Effect of Emotional Exhaustion

Journal of Tourism Management Research ◽

10.18604/tmro.2017.21.4.221 ◽

2017 ◽

Vol 21 (4) ◽

pp. 221-243

Author(s):

Kangsuk Yoo ◽

◽

Donghyun Ha

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Customer Orientation ◽

Mediating Effect ◽

Hotel Employees

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Emotional intelligence and emotional labor acting strategies among frontline hotel employees

International Journal of Contemporary Hospitality Management ◽

10.1108/09596111211258900 ◽

2012 ◽

Vol 24 (7) ◽

pp. 1029-1046 ◽

Author(s):

Taegoo (Terry) Kim ◽

Joanne Jung‐Eun Yoo ◽

Gyehee Lee ◽

Joungman Kim

Keyword(s):

Emotional Intelligence ◽

Emotional Labor ◽

Hotel Employees

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The Effects of Emotional Intelligence on Job Satisfaction and Customer Orientation of Hotel Employees: Moderating Effect of Value Sharing

GLOBAL BUSINESS & FINANCE REVIEW ◽

10.17549/gbfr.2017.22.1.80 ◽

2016 ◽

Vol 22 (1) ◽

pp. 80-90

Author(s):

Jieun Lim ◽

Keyword(s):

Job Satisfaction ◽

Emotional Intelligence ◽

Customer Orientation ◽

Moderating Effect ◽

Value Sharing ◽

Hotel Employees

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