The use of IPA in the analysis of customer satisfaction in the hotel industry

Ekonomika preduzeca ◽

10.5937/ekopre1704245k ◽

2017 ◽

Vol 65 (34) ◽

pp. 245-258 ◽

Author(s):

Miroslav Knezevic ◽

Slobodan Cerovic ◽

Dusan Borovcanin ◽

Aleksandar Unkovic

Keyword(s):

Customer Satisfaction ◽

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Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry

Tourism Management ◽

10.1016/j.tourman.2019.104006 ◽

2020 ◽

Vol 77 ◽

pp. 104006 ◽

Author(s):

Jian-Wu Bi ◽

Yang Liu ◽

Zhi-Ping Fan ◽

Jin Zhang

Keyword(s):

Customer Satisfaction ◽

Hotel Industry ◽

Asymmetric Effects

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Environmental and quality practices: using a video method to explore their relationship with customer satisfaction in the hotel industry

Operations Management Research ◽

10.1007/s12063-015-0105-5 ◽

2015 ◽

Vol 8 (3-4) ◽

pp. 142-156 ◽

Author(s):

George I. Kassinis ◽

Andreas C. Soteriou

Keyword(s):

Customer Satisfaction ◽

Hotel Industry ◽

Quality Practices

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Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery and Perceived Value

Journal of China Tourism Research ◽

10.1080/19388160.2013.812896 ◽

2013 ◽

Vol 9 (3) ◽

pp. 257-276 ◽

Author(s):

Nien-Te Kuo ◽

Kuo-Chien Chang ◽

Yi-Sung Cheng ◽

Chia-Hui Lai

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Service Recovery ◽

Hotel Industry ◽

Perceived Value ◽

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A conceptual model of corporate social responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry

Kasetsart Journal of Social Sciences ◽

10.1016/j.kjss.2018.04.001 ◽

2018 ◽

Vol 39 (2) ◽

pp. 358-364 ◽

Author(s):

Abdulalem Mohammed ◽

Basri Rashid

Keyword(s):

Corporate Social Responsibility ◽

Customer Satisfaction ◽

Social Responsibility ◽

Conceptual Model ◽

Brand Image ◽

Hotel Industry ◽

Corporate Social

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Exploring Two Main Perspectives towards Customer Satisfaction in hotel industry: Managers and Customers

International Journal of Academic Research in Business and Social Sciences ◽

10.6007/ijarbss/v3-i9/207 ◽

2013 ◽

Vol 3 (9) ◽

Author(s):

Pardis Mohajerani ◽

Alireza Miremadi

Keyword(s):

Customer Satisfaction ◽

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Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

Asia Pacific Journal of Tourism Research ◽

10.1080/10941665.2012.708351 ◽

2013 ◽

Vol 18 (7) ◽

pp. 784-802 ◽

Author(s):

Huiying Li ◽

Qiang Ye ◽

Rob Law

Keyword(s):

Customer Satisfaction ◽

Hotel Industry ◽

Online Review ◽

Review Analysis

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Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2011.08.008 ◽

2012 ◽

Vol 31 (3) ◽

pp. 642-647 ◽

Author(s):

A. George Assaf ◽

Vincent Magnini

Keyword(s):

Customer Satisfaction ◽

Hotel Industry ◽

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Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry

International Journal of Hospitality Management ◽

10.1016/j.ijhm.2010.11.006 ◽

2011 ◽

Vol 30 (3) ◽

pp. 619-629 ◽

Author(s):

Heesup Han ◽

Wansoo Kim ◽

Sunghyup Sean Hyun

Keyword(s):

Customer Satisfaction ◽

Model Development ◽

Hotel Industry ◽

Switching Barriers

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Factors Affecting Customer Satisfaction Related to the Tourist Hotel Industry in Sri Lanka

J of Tourism and Hospitality Management ◽

10.17265/2328-2169/2014.07.001 ◽

2014 ◽

Vol 2 (7) ◽

Author(s):

Athula C. Gnanapala

Keyword(s):

Sri Lanka ◽

Customer Satisfaction ◽

Hotel Industry ◽

Factors Affecting

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THE IMPORTANCE OF CUSTOMER SATISFACTION AND SUPREME SERVICE PROVISION IN THE HOTEL INDUSTRY: A CASE STUDY OF SURABAYA PLAZA HOTEL

Jurnal Manajemen Perhotelan ◽

10.9744/jmp.3.1.18-25 ◽

2007 ◽

Vol 3 (1) ◽

Author(s):

Yusak Anshori ◽

Viviane Langner

Keyword(s):

Customer Satisfaction ◽

Service Provision ◽

Hotel Industry ◽

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