Improving Patient Safety and Health Care Quality through Health Information Technology: AUBMC Case Study

As policy makers place great hope in health information technology (HIT) as a means to lower costs and achieve improvements in health care quality, safety, and efficiency, organizations at the forefront of building health information exchange (HIE) networks attempt to weave the concept and function of informed consent into an evolving information-driven health care system. The vast amount of information that will become available to both health professionals and patients in the new HIT-driven environment can reasonably be expected to affect the relationship between them in many ways, particularly in the area of informed consent. During this early stage of HIT adoption, it is critical that we engage in discussions regarding informed consent’s proper role in a heretofore unknown health care environment — one in which electronic information sharing holds primary (and possibly rightful) importance. The central and largely unexamined question of whether and how the legal and ethical underpinnings of informed consent will fit into the context of HITenabled treatment is critical to both public policy and clinical practice.

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Embedding the Pillars of Quality in Health Information Technology Solutions Using “Integrated Patient Journey Mapping” (IPJM): Case Study (Preprint)

10.2196/preprints.17416 ◽

2019 ◽

Author(s):

Stephen McCarthy ◽

Paidi O'Raghallaigh ◽

Simon Woodworth ◽

Yoke Yin Lim ◽

Louise C Kenny ◽

...

Keyword(s):

Health Care ◽

Information Technology ◽

Health Service ◽

Health Information ◽

Health Care Quality ◽

Care Quality ◽

Multidisciplinary Teams ◽

Patient Journey ◽

Connected Health

BACKGROUND Health information technology (HIT) and associated data analytics offer significant opportunities for tackling some of the more complex challenges currently facing the health care sector. However, to deliver robust health care service improvements, it is essential that HIT solutions be designed by parallelly considering the 3 core pillars of health care quality: clinical effectiveness, patient safety, and patient experience. This requires multidisciplinary teams to design interventions that both adhere to medical protocols and achieve the tripartite goals of effectiveness, safety, and experience. OBJECTIVE In this paper, we present a design tool called <i>Integrated Patient Journey Mapping</i> (IPJM) that was developed to assist multidisciplinary teams in designing effective HIT solutions to address the 3 core pillars of health care quality. IPJM is intended to support the analysis of requirements as well as to promote empathy and the emergence of shared commitment and understanding among multidisciplinary teams. METHODS A 6-month, in-depth case study was conducted to derive findings on the use of IPJM during <i>Learning to Evaluate Blood Pressure at Home</i> (LEANBH), a connected health project that developed an HIT solution for the perinatal health context. Data were collected from over 700 hours of participant observations and 10 semistructured interviews. RESULTS The findings indicate that IPJM offered a constructive tool for multidisciplinary teams to work together in designing an HIT solution, through mapping the physical and emotional journey of patients for both the current service and the proposed connected health service. This allowed team members to consider the goals, tasks, constraints, and actors involved in the delivery of this journey and to capture requirements for the digital touchpoints of the connected health service. CONCLUSIONS Overall, IPJM facilitates the design and implementation of complex HITs that require multidisciplinary participation. CLINICALTRIAL

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Public Attitudes about Health Information Technology, and Its Relationship to Health Care Quality, Costs, and Privacy

Health Services Research ◽

10.1111/j.1475-6773.2010.01233.x ◽

2011 ◽

Vol 46 (3) ◽

pp. 920-938 ◽

Cited By ~ 41

Author(s):

Daniel S. Gaylin ◽

Adil Moiduddin ◽

Shamis Mohamoud ◽

Katie Lundeen ◽

Jennifer A. Kelly

Keyword(s):

Health Care ◽

Information Technology ◽

Health Information Technology ◽

Health Information ◽

Health Care Quality ◽

Public Attitudes ◽

Care Quality ◽

Quality Costs

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Embedding the Pillars of Quality in Health Information Technology Solutions Using “Integrated Patient Journey Mapping” (IPJM): Case Study

JMIR Human Factors ◽

10.2196/17416 ◽

2020 ◽

Vol 7 (3) ◽

pp. e17416

Author(s):

Stephen McCarthy ◽

Paidi O'Raghallaigh ◽

Simon Woodworth ◽

Yoke Yin Lim ◽

Louise C Kenny ◽

...

Keyword(s):

Health Care ◽

Information Technology ◽

Health Service ◽

Health Information ◽

Health Care Quality ◽

Care Quality ◽

Multidisciplinary Teams ◽

Patient Journey ◽

Connected Health

Background Health information technology (HIT) and associated data analytics offer significant opportunities for tackling some of the more complex challenges currently facing the health care sector. However, to deliver robust health care service improvements, it is essential that HIT solutions be designed by parallelly considering the 3 core pillars of health care quality: clinical effectiveness, patient safety, and patient experience. This requires multidisciplinary teams to design interventions that both adhere to medical protocols and achieve the tripartite goals of effectiveness, safety, and experience. Objective In this paper, we present a design tool called Integrated Patient Journey Mapping (IPJM) that was developed to assist multidisciplinary teams in designing effective HIT solutions to address the 3 core pillars of health care quality. IPJM is intended to support the analysis of requirements as well as to promote empathy and the emergence of shared commitment and understanding among multidisciplinary teams. Methods A 6-month, in-depth case study was conducted to derive findings on the use of IPJM during Learning to Evaluate Blood Pressure at Home (LEANBH), a connected health project that developed an HIT solution for the perinatal health context. Data were collected from over 700 hours of participant observations and 10 semistructured interviews. Results The findings indicate that IPJM offered a constructive tool for multidisciplinary teams to work together in designing an HIT solution, through mapping the physical and emotional journey of patients for both the current service and the proposed connected health service. This allowed team members to consider the goals, tasks, constraints, and actors involved in the delivery of this journey and to capture requirements for the digital touchpoints of the connected health service. Conclusions Overall, IPJM facilitates the design and implementation of complex HITs that require multidisciplinary participation.

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HEALTHCARE QUALITY & PATIENT SAFETY (HQPS): AN EXPERIENCE AT INDIAN HOSPITAL, MONUSCO, D R CONGO

10.36106/ijsr/1530843 ◽

2021 ◽

pp. 33-35

Author(s):

Sushil Kumar ◽

PK Dash ◽

Gurdarshdeep Singh Madan

Keyword(s):

Health Care ◽

Patient Safety ◽

Health Care Quality ◽

Care Quality ◽

Care Staff ◽

Health Care Staff ◽

Safety Standards ◽

Quality Patient Care ◽

Safety And Health ◽

Quality And Patient Safety

Maintaining health care quality and patient safety standards are essential for providing high quality patient care while ensuring safety to both patient and health care staff. DHMOSH requires all UN medical establishments to comply with HQPS standards which are derived from JCI specication. Our hospital is highest eld medical echelon in the UN. Patient safety and health care quality is not a destination but a continuous journey and this article intends to share the journey of the hospital through challenges faced, undergoing course correction and nally successfully undergoing HQPS assessment during ongoing COVID-19 pandemic.

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