Assessing Reference and User Services in a Digital Age
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13

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Published By Routledge

9780203726235

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Budget Planning and Performance Measures for Virtual Reference Services

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-9 ◽

2013 ◽

pp. 127-138

Keyword(s):

Performance Measures ◽

Virtual Reference ◽

Budget Planning ◽

Reference Services ◽

And Performance

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Costing Reference: Issues, Approaches, and Directions for Research

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-12 ◽

2013 ◽

pp. 187-200

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Assessing Digital Reference and Online Instructional Services in an Integrated Public/University Library

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-11 ◽

2013 ◽

pp. 163-186

Keyword(s):

Public University ◽

University Library ◽

Digital Reference ◽

Instructional Services

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VET: The Virtual Evaluation Toolkit

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-10 ◽

2013 ◽

pp. 139-162

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LIBRARY CASE STUDIES AND RESEARCH RESULTS Benchmarking Librarian Performance in Chat Reference

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-3 ◽

2013 ◽

pp. 19-34

Keyword(s):

Case Studies ◽

Research Results ◽

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ASSESSING LIBRARY INSTRUCTION IN AN ONLINE ENVIRONMENT Instruction in a Virtual Environment: Assessing the Needs for an Online Tutorial

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-13 ◽

2013 ◽

pp. 201-226

Keyword(s):

Virtual Environment ◽

Library Instruction ◽

Online Environment ◽

Online Tutorial

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Introduction

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-2 ◽

2013 ◽

pp. 15-18

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STANDARDS AND METHODS FOR EVALUATING VIRTUAL REFERENCE Looking at the Bigger Picture: An Integrated Approach to Evaluation of Chat Reference Services

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-8 ◽

2013 ◽

pp. 113-126

Keyword(s):

Integrated Approach ◽

Virtual Reference ◽

Reference Services ◽

Chat Reference ◽

Chat Reference Services

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Virtual Reference Services and Instruction: An Assessment

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-14 ◽

2013 ◽

pp. 227-244

Keyword(s):

Virtual Reference ◽

Reference Services

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Balancing Statewide and Local Digital Reference Service

Assessing Reference and User Services in a Digital Age ◽

10.4324/9780203726235-7 ◽

2013 ◽

pp. 95-112

Keyword(s):

Digital Reference ◽

Reference Service

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