Journal of Franchise Management
Latest Publications

TOTAL DOCUMENTS

68

(FIVE YEARS 29)

H-INDEX

1

(FIVE YEARS 1)

Published By Journal Of Franchise Management

2093-9582

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Effect of Customers’ Psychological Power on Service Expectation and Response to Service Failure in a Restaurant Context

Journal of Franchise Management ◽

10.21871/kjfm.2020.9.11.3.19 ◽

2020 ◽

Vol 11 (3) ◽

pp. 19-26

Author(s):

Ji-Hern KIM ◽

So Jung AHN

Keyword(s):

Service Failure ◽

Service Expectation

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Effects of Dessert Café Environmental Characteristics on Overall Quality, Brand Image and Loyalty

Journal of Franchise Management ◽

10.21871/kjfm.2020.9.11.3.43 ◽

2020 ◽

Vol 11 (3) ◽

pp. 43-57

Author(s):

Byung-Kwan CHO ◽

Sung-Hoon KIM ◽

Debora LEE

Keyword(s):

Brand Image ◽

Environmental Characteristics

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Competency Model Development for Job Creation for Undergraduate Students: Focusing on Undergraduate Students Preparing for Franchise Job Creation

Journal of Franchise Management ◽

10.21871/kjfm.2020.9.11.3.27 ◽

2020 ◽

Vol 11 (3) ◽

pp. 27-41

Author(s):

Hyun-Kyung PARK ◽

Sang Seub LEE

Keyword(s):

Undergraduate Students ◽

Model Development ◽

Job Creation ◽

Competency Model

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The Effect of Bakery Customers Product and Service Quality Factors on Value Perception, Customer Satisfaction and Behavioral Intentions: Focused on Famous Bakery Customers

Journal of Franchise Management ◽

10.21871/kjfm.2020.9.11.3.7 ◽

2020 ◽

Vol 11 (3) ◽

pp. 7-18

Author(s):

Pil-Tae HONG

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavioral Intentions ◽

Quality Factors ◽

Value Perception

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Impact of Competency of Consulting Company on Business Performance: Focus on Franchise Companies

Journal of Franchise Management ◽

10.21871/kjfm.2020.6.11.2.7 ◽

2020 ◽

Vol 11 (2) ◽

pp. 7-15

Author(s):

Young-Re CHO ◽

Moon-Myoung KIM ◽

Min-Gyo SEO

Keyword(s):

Business Performance

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Effects of SNS Characteristics on SNS Engagement and Consumer Brand Engagement

Journal of Franchise Management ◽

10.21871/kjfm.2020.6.11.2.23 ◽

2020 ◽

Vol 11 (2) ◽

pp. 23-39

Author(s):

Byung-Kwan CHO ◽

Hyang-Sook SHIN

Keyword(s):

Brand Engagement

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Effect of Brand Popularity in a Foreign Market on Consumer Behavior in a Franchise Cosmetic Retailer"s Online Shop

Journal of Franchise Management ◽

10.21871/kjfm.2020.6.11.2.17 ◽

2020 ◽

Vol 11 (2) ◽

pp. 17-22

Author(s):

Ji-Hern KIM ◽

Tae Gyung GONG ◽

So Jung AHN

Keyword(s):

Consumer Behavior ◽

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Impacts of Relative Advantage of Fast Food Restaurant’s O2O Service and Consumer Involvement on Consumer Engagement, and Store Loyalty: Focused on MZ Generations in Untact Consumption Era

Journal of Franchise Management ◽

10.21871/kjfm.2020.6.11.2.41 ◽

2020 ◽

Vol 11 (2) ◽

pp. 41-51

Author(s):

Young-Eun LEE ◽

Yong-Ki LEE

Keyword(s):

Fast Food ◽

Consumer Involvement ◽

Relative Advantage ◽

Store Loyalty ◽

Consumer Engagement

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Conflicts between Protected Franchise Territory and Unrestricted Delivery Trading Area

Journal of Franchise Management ◽

10.21871/kjfm.2020.3.11.1.45 ◽

2020 ◽

Vol 11 (1) ◽

pp. 45-60

Author(s):

Soo-Duck LEE

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A Comparative Study of Consumption Propensity and Determinants of Purchasing According to Cultural Differences between Baby Boomers and Millennials: Application to Franchise Customers

Journal of Franchise Management ◽

10.21871/kjfm.2020.3.11.1.31 ◽

2020 ◽

Vol 11 (1) ◽

pp. 31-44

Author(s):

Hyun-Sik Roh ◽

Sung-Ho Lee ◽

Sung-Hoon Kim

Keyword(s):

Comparative Study ◽

Cultural Differences ◽

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