Lecture Notes in Business Information Processing - Exploring Services Science
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Published By Springer Berlin Heidelberg

9783642363559, 9783642363566
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining

2013 ◽  
pp. 73-85 ◽  
Author(s):  
Niels Feldmann ◽  
Marc Kohler ◽  
Steven O. Kimbrough ◽  
Hansjörg Fromm
Keyword(s):  
Text Mining ◽  
Service Innovation

Evaluating the IT Strategic Plan for the Public Administration in Portugal

2013 ◽  
pp. 129-140
Author(s):  
Diogo Nunes ◽  
Isabel Rosa ◽  
Miguel Mira da Silva
Keyword(s):  
Public Administration ◽  
Strategic Plan ◽  
The Public

A Model for Open, On-Demand, Collaborative Education for Service Science

2013 ◽  
pp. 306-312
Author(s):  
Theodor Borangiu ◽  
Monica Drăgoicea ◽  
Ecaterina Oltean ◽  
Iulia Iacob
Keyword(s):  
Service Science ◽  
On Demand ◽  
Collaborative Education

Extended DEMO-Based SLAs to Specify Customers’ Expectations

2013 ◽  
pp. 292-298 ◽  
Author(s):  
Mário Almeida ◽  
Carlos Mendes ◽  
Miguel Mira da Silva

Benchmarking as a Development Tool in Healthcare

2013 ◽  
pp. 279-284
Author(s):  
Paulus Torkki ◽  
Paul Lillrank
Keyword(s):  
Development Tool

A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport

2013 ◽  
pp. 263-278 ◽  
Author(s):  
Marta Campos Ferreira ◽  
Maria Henriqueta Nóvoa ◽  
Teresa Galvão Dias
Keyword(s):  
Metropolitan Area ◽  
Public Transport

A Model-Driven Environment for Service Design, Simulation and Prototyping

2013 ◽  
pp. 200-214 ◽  
Author(s):  
Biljana Bajić-Bizumić ◽  
Claude Petitpierre ◽  
Hieu Chi Huynh ◽  
Alain Wegmann
Keyword(s):  
Service Design ◽  
Model Driven

Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts

2013 ◽  
pp. 329-335
Author(s):  
Johannes Kunze von Bischhoffshausen ◽  
Jeffrey T. Becker
Keyword(s):  
Personal Relationship

Towards an Ontology and Modeling Approach for Service Science

2013 ◽  
pp. 285-291 ◽  
Author(s):  
Geert Poels ◽  
Griet Van Der Vurst ◽  
Elisah Lemey
Keyword(s):  
Service Science ◽  
Modeling Approach

scholarly journals Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption

2013 ◽  
pp. 58-72
Author(s):  
Julian D. M. Castaño ◽  
Maria R. A. Moreira ◽  
Paulo S. A. Sousa ◽  
Raquel F. Ch. Meneses
Keyword(s):  
Service Sector ◽  
Theory Of Constraints
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