Handling Customer Disconfirmations
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Published By Deutscher Universitätsverlag

9783824463336, 9783322954107

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Positioning the research subject

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_2 ◽

1996 ◽

pp. 6-37

Author(s):

Gaby Mairamhof

Keyword(s):

Research Subject

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Introduction

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_1 ◽

1996 ◽

pp. 1-5

Author(s):

Gaby Mairamhof

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Conceptual model of the service provider’s response process to customer disconfirmation

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_6 ◽

1996 ◽

pp. 99-103

Author(s):

Gaby Mairamhof

Keyword(s):

Conceptual Model ◽

Response Process

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Potential determinants of service providers’ behavior in critical service encounter situations

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_4 ◽

1996 ◽

pp. 45-69

Author(s):

Gaby Mairamhof

Keyword(s):

Service Providers ◽

Service Encounter

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Empirical exploration of the service provider’s response process

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_7 ◽

1996 ◽

pp. 104-172

Author(s):

Gaby Mairamhof

Keyword(s):

Response Process

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Service provider’s response to customer disconfirmation: a decision making and information processing perspective

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_5 ◽

1996 ◽

pp. 70-98

Author(s):

Gaby Mairamhof

Keyword(s):

Decision Making ◽

Information Processing ◽

Information Processing Perspective

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Service providers’ behavior in critical service encounter situations

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_3 ◽

1996 ◽

pp. 38-44

Author(s):

Gaby Mairamhof

Keyword(s):

Service Providers ◽

Service Encounter

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Conclusions

Handling Customer Disconfirmations ◽

10.1007/978-3-322-95410-7_8 ◽

1996 ◽

pp. 173-183

Author(s):

Gaby Mairamhof

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