Managing marketing–sales–service relationship conflict in a B2B multinational firm

2021 ◽  
Author(s):  
Chris I. Enyinda ◽  
Ifeoma E. Enyinda ◽  
Chris H. Mbah ◽  
Alphonso O. Ogbuehi
Keyword(s):  
Relationship Conflict ◽  
Multinational Firm ◽  
Service Relationship

Task and Relationship Conflict at Work

2011 ◽  
Vol 27 (3) ◽  
pp. 171-178 ◽  
Author(s):  
Nale Lehmann-Willenbrock ◽  
Anna Grohmann ◽  
Simone Kauffeld
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Negative Impact ◽  
Longitudinal Design ◽  
Industrial Sector ◽  
Task Conflict ◽  
Relationship Conflict ◽  
Factor Solution ◽  
Convenience Sample ◽  
Confirmatory Factor

The distinction between task and relationship conflict is well established. Based on Jehn’s (1995) intragroup conflict scale, we developed an economic six-item questionnaire for assessing relationship and task conflict in work groups. Confirmatory factor analysis was performed on data from a convenience sample (N = 247), and confirmed the original two-factor solution. The stability of the obtained two-factor solution was supported by confirmatory factor analysis in a longitudinal design with a second sample (N = 431) from the industrial sector. In line with previous research, the two types of conflict were intercorrelated. Moreover, the two subscales showed differential longitudinal effects on team outcomes. Task conflict was beneficial for performance in nonroutine tasks (but not in routine tasks). Relationship conflict had a negative impact on team viability and coworker trust.

The morose-colored glasses of love: Relationship conflict predicts perceptual readiness for negative emotion expressions

2014 ◽  
Author(s):  
William J. Brady ◽  
Shana Cole ◽  
Emily Balcetis
Keyword(s):  
Negative Emotion ◽  
Relationship Conflict ◽  
Love Relationship

Clowns to the left of me, conflict to the right: Stuck with relationship conflict

2013 ◽  
Author(s):  
John P. Wittgenstein ◽  
Josh Allen ◽  
Valentina Bruk-Lee ◽  
Ashley E. Nixon
Keyword(s):  
Relationship Conflict ◽  
The Right

Multi-scale service composition approach based on statistics of service relationship

2010 ◽  
Vol 30 (2) ◽  
pp. 380-384 ◽  
Author(s):  
Hao YANG ◽  
Hui XU ◽  
Ying ZHANG
Keyword(s):  
Service Composition ◽  
Multi Scale ◽  
Service Relationship

R&D Subsidies, Multinational Firm Ownership, and Exporting

2008 ◽  
Author(s):  
Richard T. Gretz ◽  
Jannett Highfill ◽  
Robert C. Scott
Keyword(s):  
Multinational Firm ◽  
Firm Ownership

The Organization of the Multinational Firm - Perspectives on Global Transfer Pricing

2011 ◽  
Author(s):  
Markus Brem ◽  
Thomas Alexander Tucha
Keyword(s):  
Transfer Pricing ◽  
Multinational Firm
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