scholarly journals What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study

2018 ◽  
pp. 194-208 ◽  
Author(s):  
Asbjørn Følstad ◽  
Cecilie Bertinussen Nordheim ◽  
Cato Alexander Bjørkli
Keyword(s):  
Customer Service ◽  
Interview Study

Perceptions of Terrorism: An Interview Study of Muslim Families in Germany

2011 ◽  
Author(s):  
Anna Dorothea Ursula Moellering ◽  
David Schiefer
Keyword(s):  
Interview Study

"Service With a Smile, Regardless": Emotions and Customer Service Work

2006 ◽  
Author(s):  
Steffanie L. Wilk ◽  
Nancy P. Rothbard ◽  
Theresa M. Glomb
Keyword(s):  
Customer Service ◽  
Service Work

Leadership styles and personality traits as predictors of employee engagement of selected customer service representatives

2013 ◽  
Author(s):  
Leslee G. Arididon ◽  
Yzabel Louise S. Bueser ◽  
Danielle Denise D. Pau ◽  
Raiza Elaine P. Ramirez ◽  
Krizia Jane V. Soriano ◽  
...  
Keyword(s):  
Personality Traits ◽  
Leadership Styles ◽  
Employee Engagement ◽  
Customer Service ◽  
Customer Service Representatives
Sign in / Sign up

Export Citation Format

Share Document