Outpatient Day Service Operations: A Case Study Within Rheumatology Diseases Management

2017 ◽  
pp. 269-279 ◽  
Author(s):  
Giuseppe Ielpa ◽  
Rosita Guido ◽  
Domenico Conforti
Keyword(s):  
Service Operations

Kiwanis Pancake Day – a service operations management case study

2011 ◽  
Vol 1 (4) ◽  
pp. 1-10
Author(s):  
Andrew Tiger ◽  
Robert Howard
Keyword(s):  
Operations Management ◽  
Demand Management ◽  
Service Operations ◽  
Subject Area ◽  
Content Type ◽  
Service Operations Management ◽  
Management Experience ◽  
Management Case Study ◽  
Management Issues

TitleKiwanis Pancake Day – a service operations management case study.Subject areaOperations management.Study level/applicabilityUndergraduate and MBA OM courses.Case overviewKiwanis International is a global service organization dedicated to improving the world by helping children. The Durant, Oklahoma chapter holds its primary annual fundraiser the first Tuesday of November, which is also Election Day. The chapter sells and serves fresh pancakes throughout the day; therefore, the event is the Kiwanis Pancake Day. While serving in his first Pancake Day, Robert Howard, a new Kiwanian, notices service operations management issues such as long lines, spiky demand, and customers leaving before being served. Based on his management experience in the grocery business and his academic training in queuing systems, Robert performs an analysis of the system with the purpose of improving service operations.Expected learning outcomes Perform queuing analysis., Understand demand management., Explain the psychology of waiting.Supplementary materialsTeaching notes and spreadsheet‐based multiple‐server simulator.

scholarly journals Design of Flexible Vehicle Scheduling Systems for Sustainable Paratransit Services

2020 ◽  
Vol 12 (14) ◽  
pp. 5594
Author(s):  
Daniel Y. Mo ◽  
H. Y. Lam ◽  
Weikun Xu ◽  
G. T. S. Ho
Keyword(s):  
Decision Model ◽  
Service Operations ◽  
Vehicle Scheduling ◽  
User Requirements ◽  
Community Organisation ◽  
Different Types ◽  
Travelling Time ◽  
Service Option ◽  
Complex Decision

The aging population has led to an increase in the variety and volume of transportation demands by people facing travel difficulties. Hence, transportation organisations need to provide flexible and sustainable paratransit services to meet these increasing demands. In this study, we investigate the design of flexible vehicle scheduling systems in order for a community organisation to serve more people and achieve higher operational efficiency. We analyse and propose a system design based on user requirements for different types of paratransit types. Further, we identify an integrated service option and process flow for dial-a-ride passengers to ride on a vehicle with schedule route passengers. Because this option involves a complex decision, we formulate the problem as a two-stage decision model. To verify the effectiveness of our proposed design, we perform numerical simulations and conduct a case study by collaborating with a transportation organisation. We found that the proposed system would enable the organisation to serve more people with fewer vehicles but without an increase in the travelling time. These results demonstrate the importance of a flexible vehicle scheduling system for accessible transportation organisations to sustain their service operations.

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