INFORMATION NEEDS OF WILDLIFE HUNTERS IN KWARA STATE: IMPLICATION FOR EXTENSION SERVICE DELIVERY IN NIGERIA

Access to accurate, timely and reliable information has crucial roles in production efficiency of wildlife hunters. An understanding of information needs could propel actors in the agricultural information business to provide information that will meet the needs. To this end, the present study investigated the information needs of wildlife hunters in Kwara State, Nigeria. A three-stage sampling technique was used to select 120 respondents for the study. Primary data collected with the use of interview schedule were analysed using descriptive and inferential statistical tools. The result revealed that hunters’ group (M = 2.48) and consultation with older/experienced hunters (M = 2.02) were the prominent channels of information accessible to the hunters. Information on market situation (M = 2.16), games search techniques and ethics (M = 2.07) and hunting locations (M = 1.98) were the major areas of information needs of the hunters. Also, lack of awareness of extension information source (M = 1.96), inaccessibility of extension workers (M = 1.86) and trust of the information source (M = 1.79) were the major identified obstacles to accessing information from extension channels. The study further showed that age of the hunters, level of education and years of experience have a significant relationship with their information needs at p < 0.05. The study concluded that the hunters have ample information needs and recommends that an arm of extension service operation should be devoted to wildlife with the mandate of hunters’ education on vital areas of wildlife management for improved livelihood.

ANALISIS LAYANAN TI PADA DOMAIN SERVICE OPERATION DENGAN MENGGUNAKAN FRAMEWORK ITIL V3

Operasional bisnis PT. PLN (Persero) ULP sudah memanfaatkan TI dalam meberikan pelayanannya yang berupa sistem informasi berbasis website, layanan yang diberikannya seperti pelayanan online pemasangan listrik baru, penambahan daya listrik dan penyambungan sementara. Namun dalam penerapan operasional layanan TI yang berjalan belum sepenuhnya mengarah pada satu pengelolaan yang mengacu pada pedoman manajemen TI. Untuk memaksimalkan kinerja layanan TI, implementasi dari manajemen insiden dan masalah dengan kerangka kerja Information Technology Infrastructure Library (ITIL) merupakan salah satu solusi yang dibutuhkan untuk meningkatkan kualitas layanan TI di PT. PLN (Persero) ULP Lubuklinggau. Domian pada framerwork ITIL V3 yang digunakan dalam penelitian ini adalah domain service operation. Hasil yang didapatkan menunjukkan bahwa tingkat kematangan dari proses event management, incident management, dan problem management berada pada level 3 atau Defined serta request fulfillment berada pada level 2 atau Repeatable. Dengan nilai 3,06 untuk event management, nilai 3,12 untuk incident management, nilai 2,54 untuk request fulfillment, nilai 3,24 untuk problem management.

Optimalisasi Pusat Layanan Migrasi Desmigratif di Masa Pandemi Covid-19

To reduce the problems that befall the Indonesian Migrant Workers/Pekerja Migran Indonesia (PMI), the government formulate a program called Desa Migran Produktif or commonly known as Desmigratif, which formulated for 400 chosen village over Indonesia. One of the pillars that support the program is the existence of an Information Service Centre (Pusat Layanan Informasi) that can be accessed by PMI, prospective of PMI, and their relative. The performance of Desmigratif officers in operating the Information Service Center is increasingly challenging, specially during the Covid – 19 Pandemic. Spessificaly in optimizing government communication used by the officials and all relevant stakeholders. The purpose of this research is to examine the optimization efforts done by Desmigratif workers in service operation of the Information Service Center during the Covid-19 pandemic. The method used is a qualitative that can be further explored to discuss the topic of government communication in efforts to optimize services during the pandemi. The results showed that the services are adaptive to the times and follow the technological developments and appropriate especially during the pandemic, where the opportunity to communicate directly very limited. Furthermore, another thing that also affects are the improvement of the quality and competence of the Desmigatif offical and the collaborations that built with related parties

Novel Service Efficiency Evaluation and Management Model

Numerous scholars have invested in the research of service innovation management, hoping to find a more objective and scientific service efficiency evaluation and management model so as to stride forward towards the goal of smart innovation management. In the service operating system, the multi-workstation service operation is one of the common service operation models. Some studies have pointed out: apart from a good service attitude, the service operation time of each workstation is a key factor which measures the performance of the workstation’s service operation. Therefore, this paper proposed a standardized concept with a service operation efficiency evaluation index. This index is not only convenient and easy-to-use, but it also has a one-to-one mathematical relationship with the performance achievement rate. Next, the radar evaluation chart was employed to evaluate the service efficiency of each workstation. First, according to the upper confidence limit and the required value of the index, the minimum value (MV) of the index estimator was derived and marked on each radar line; at the same time, all MVs were connected to form a control block. When the point estimate of the index does not fall into the control block of the radar chart, it represents that the service operation efficiency of the workstation has not reached the required level, so it needs to be improved. Because this model can directly compare the point estimate of the index with the MV, it can judge whether the service operation efficiency reaches the required level. In this way, the advantage of simple and easy-to-use point estimate can be maintained, and the risk of misjudgment caused by sampling errors can be reduced as well, which is helpful for the service industry to move towards the goal of intelligent innovation management. This method is not only applied to the performance evaluation of the multi-workstation service operation process but also applicable to the performance evaluations of other service operations.

Peningkatan Kinerja Organisasi TI Berdasarkan Metode DMAIC Dengan Pendekatan Frame Work ITIL V.3

Dalam upaya untuk memberikan layanan TI yang baik dan berkualitas guna mendukung jalannya bisnis proses perusahaan, kemungkinan pencapaian tujuan pemberian layanan TI yang baik dan berkualitas dapat tidak tercapai. Salah satu indikator pencapaian layanan TI tersebut maksimal adalah tercapainya indeks kepuasan pengguna internal terhadap penggunaan layanan TI tersebut. Buruknya indeks pencapaian kepuasan pengguna tersebut dapat disebabkan oleh banyak faktor, salah satunya adalah kinerja organisasi TI. Jenis Penelitan adalah kuantitatif kualitatif dengan desain penelitian adalah deskriptif. Tujuan penelitian adalah untuk mengetahui hal-hal yang mempengaruhi buruknya indeks pencapaian kepuasan pengguna layanan TI dan bagaimana mendapatkan improvement yang tepat, ditinjau dari sisi service operation di organisasi TI Supernova Group. Dilakukan dengan melaksanakan focus group discussion dengan manajemen organisasi TI Supernova Group dan hasil yang diperoleh dianalisa dengan metode DMAIC dengan menggunakan acuan baku ITSM, frame work ITIL v.3. Kesimpulan adalah buruknya indeks pencapaian kepuasan pengguna layanan TI Supernova Group adalah disebabkan tidak adanya beberapa hal berikut, tidak adanya OLA & UC untuk semua layanan, tidak adanya KEDB, tidak adanya problem management, tidak adanya configuration management, kurangnya informasi insiden yang diterima melalui telepon, kurangnya pelatihan serta tidak adanya panduan untuk menentukan prioritas insiden. Hasil improvement adalah adanya peningkatan resolusi penanganan insiden dari 7.686 jam menjadi 4.884 jam serta IT maturity dari incident & problem management process dan service desk function dari 0, 1.5, 1.5 menjadi 1.5, 1.5, 2.5.

MITIGATING COMPANY ADOPTION BARRIERS OF DESIGN-DRIVEN INNOVATION WITH HUMAN CENTERED DESIGN

In Design-Driven Innovation (D-DI) the meaning of a product or service is radically innovated to introduce a new paradigm that ideally can benefit people, companies, and society as a whole. However, due to the associated risks, most companies are hesitant to engage with and adopt D-DI. Human Centered Design (HCD) is preferred while innovation is limited to incremental change. This dichotomy is also reflected in design literature where D-DI is pitted against HCD. We propose the symbiosis of the two approaches as a strategy to create space for and the adoption of D-DI within companies. An instrumental design case study explores a design-driven service innovation and its adoption in a renowned airline. Results show an adopted D-DI where HCD evidence mitigates for the market and organization uncertainty while D-DI enabled a paradigm shift in the company’s current service operation. Advantages and limitations of this mitigation strategy are discussed. With this design precedent, we aim to encourage designers and companies to further explore the benefits of a symbiotic use of D-DI and HCD.

Audit Performance Measurement Accurate Menggunakan ITIL Version 3 pada Domain Service Operation

The Accurate system in a company as data bookkeeping aims to increase the effectiveness and efficiency of the data recording process, the performance of the Accurate system to avoid losing company data. The method used in this research is IT-IL Version 3 Domain Service Operation, this study uses SWOT analysis within the company and it can be concluded that the value of all the factors can be specified for each item Strength: 2.32, Weakness: 0.71, Opportunity: 2 , 14, and Threat: 0.64. So it is known that the Strenght value above the Weakness value is the difference (+) 1.64 while the difference between the Opportunity and Threat values is 1.5. This research shows that the maturity level is at level 3 (Defined) with an average of 3,4. This shows that the resulting standard process is feasible..