Multicriteria Evaluation of Innovation Projects in Services in the Brazilian Insurance Market: A Case Study

Purpose Firms frequently struggle with measuring the performance of their radical innovation activities. Due to the uncertainty and ambiguity involved, key performance indicators (KPIs) used for incremental innovation projects are often not useful in this context. The purpose of this paper is to explore suitable KPIs particularly useful for radical innovation projects. Design/methodology/approach This study first reviews commonly used measures for innovation projects, which is then followed by case-study evidence from three industry-leading international firms. This study includes 13 in-depth interviews with innovation managers and directors in these firms, providing insights on how they measure the progress and performance of radical innovation projects. Findings KPIs used commonly in incremental innovation showed lackluster results in the case firms and were problematic for radical innovation context. A key finding was that radical innovation project performance should be evaluated based on the process rather than on the expected outcome. Concurrently, based on the literature review and the cases, three sets of KPIs with 13 specific KPIs useful for radical innovation projects are proposed. Originality/value The paper addresses a core challenge in using established KPIs in a radical innovation context. The paper gathers and synthesizes a range of measurement points suitable for radical innovation projects and provides specific suggestions for appropriate metrics that innovation managers can use.

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Insurance regulations, risk and performance in Ghana

Journal of Financial Regulation and Compliance ◽

10.1108/jfrc-09-2018-0126 ◽

2019 ◽

Vol 28 (1) ◽

pp. 74-96

Author(s):

Baah Aye Kusi ◽

Abdul Latif Alhassan ◽

Daniel Ofori-Sasu ◽

Rockson Sai

Keyword(s):

Random Effect ◽

Least Square ◽

Insurance Market ◽

Content Type ◽

Ordinary Least Square ◽

Negative Effect ◽

And Performance ◽

First Time

Purpose This study aims to examine the hypothesis that the effect of insurer risks on profitability is conditional on regulation, using two main regulatory directives in the Ghanaian insurance market as a case study. Design/methodology/approach This study used the robust ordinary least square and random effect techniques in a panel data of 30 insurers from 2009 to 2015 to test the research hypothesis. Findings The results suggest that regulations on no credit premium and required capital have insignificant effects on profitability of insurers. On the contrary, this study documents evidence that both policies mitigate the effect of underwriting risk on profitability and suggests that regulations significantly mitigate the negative effect of underwriting risk to improve profitability. Practical implications The finding suggests that policymakers and regulators must continue to initiate, design and model regulations such that they help tame risk to improve the performance of insurers in Ghana. Originality/value This study provides first-time evidence on the role of regulations in controlling risks in a developing insurance market.

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Econometric model of non-life technical provisions: the Czech insurance market case study

European Actuarial Journal ◽

10.1007/s13385-017-0148-0 ◽

2017 ◽

Vol 7 (1) ◽

pp. 257-276

Author(s):

Radek Hendrych ◽

Tomáš Cipra

Keyword(s):

Econometric Model ◽

Insurance Market

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Multicriteria evaluation of automated filling systems: A case study

Journal of Manufacturing Systems ◽

10.1016/0278-6125(93)90305-d ◽

1993 ◽

Vol 12 (5) ◽

pp. 357-378 ◽

Cited By ~ 7

Author(s):

Thomas O. Boucher ◽

James T. Luxhoj ◽

Theodore Descovich ◽

Neal Litman

Keyword(s):

Multicriteria Evaluation

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Agri-food in search of sustainability: cognitive, interactional and material framing

Journal on Chain and Network Science ◽

10.3920/jcns2012.x006 ◽

2012 ◽

Vol 12 (2) ◽

pp. 99-110 ◽

Cited By ~ 5

Author(s):

Joyce Zwartkruis ◽

Ellen Moors ◽

Jacco Farla ◽

Harro van Lente

Keyword(s):

Egg Production ◽

Food Sector ◽

Face To Face ◽

Innovation Projects ◽

Innovation Project ◽

Global Discourse ◽

Technical Innovations ◽

Depth Interviews ◽

Innovation Processes

The agri-food sector is under pressure to move towards sustainability and broad socio-technical changes are needed. In such encompassing innovation processes that concern the whole agri-food chain, actors with different institutional backgrounds are confronted with each others interests, ideas and perspectives. Framing, then, may both support and hinder the alignment of actors and interests. In this paper we investigate how framing occurs in multi-actor innovation projects and how it facilitates or hinders the continuity of these projects. We first review the broad literature on framing, which leads to a typology of three levels of framing: face-to-face interaction (between individuals), global discourse (within society) and localised collective (in projects). In addition, we add a third category to the traditional distinction between ‘cognitive’ and ‘interactional’ framing. We argue that in socio-technical innovations also ‘material’ framing occurs. In an empirical case study, based on in-depth interviews and document analysis of the Roundel project (2004-2010), a Dutch innovation project aimed at sustainable egg production and marketing, we trace and analyse these different forms of framing. The project survived several critical episodes, due to changes in framing. Our study yields general lessons about framing in complex innovation projects, both conceptual and practical.

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