scholarly journals A Scheme for the Introduction of 3rd Party, Application-Specific Adaptation Features in Mobile Service Provision

2003 ◽  
pp. 15-28
Author(s):  
Nikos Houssos ◽  
Nancy Alonistioti ◽  
Lazaros Merakos
Keyword(s):  
Service Provision ◽  
Mobile Service ◽  
Specific Adaptation ◽  
Application Specific

Prosumerization of Mobile Service Provision

2011 ◽  
Vol 3 (4) ◽  
pp. 44-55 ◽  
Author(s):  
Dirk Werth ◽  
Andreas Emrich ◽  
Alexandra Chapko
Keyword(s):  
Customer Relationship Management ◽  
Service Provision ◽  
Development Process ◽  
Recent Trend ◽  
Relationship Management ◽  
Mobile Internet ◽  
Customer Relationship ◽  
Mobile Service ◽  
Creative Force ◽  
Business User

Prosumerization is the enabling of users to act as producers. Prosumerization of content for the mobile internet, in which users are consumers and producers of content, is a recent trend. However, user-generated mobile services are the next big step for mobile service provision emerging from the prosumerization of content. Benefits for platform and telecommunication providers can be significant, especially if information released by prosumers is used wisely by providers. This article derives implications for providers and their applied information technology. An architectural proposal is described which focuses on the usage of prosumers’ information for internal business adaptations of providers as well as creation of feedback to the prosumers. Since prosumers as additional creative force in the development process move much closer to a provider’s business, user-centricity has to go beyond improved customer relationship management.

Prosumerization of Mobile Service Provision

2012 ◽  
pp. 216-228
Author(s):  
Dirk Werth ◽  
Andreas Emrich ◽  
Alexandra Chapko
Keyword(s):  
Information Technology ◽  
Customer Relationship Management ◽  
Service Provision ◽  
Development Process ◽  
Relationship Management ◽  
Mobile Internet ◽  
Customer Relationship ◽  
Mobile Service ◽  
Creative Force ◽  
Business User

Prosumerization is the enabling of users to act as producers. Prosumerization of content for the mobile internet, in which users are consumers and producers of content, is a recent trend. However, user-generated mobile services are the next big step for mobile service provision emerging from the prosumerization of content. Benefits for platform and telecommunication providers can be significant, especially if information released by prosumers is used wisely by providers. This article derives implications for providers and their applied information technology. An architectural proposal is described which focuses on the usage of prosumers’ information for internal business adaptations of providers as well as creation of feedback to the prosumers. Since prosumers as additional creative force in the development process move much closer to a provider’s business, user-centricity has to go beyond improved customer relationship management.

Advanced adaptability and profile management framework for the support of flexible mobile service provision

2003 ◽  
Vol 10 (4) ◽  
pp. 52-61 ◽  
Author(s):  
N. Houssos ◽  
A. Alonistioti ◽  
L. Merakos ◽  
E. Mohyeldin ◽  
M. Dillinger ◽  
...  
Keyword(s):  
Service Provision ◽  
Mobile Service ◽  
Management Framework ◽  
Profile Management

Business Models for Mobile Payment Service Provision and Enabling

2009 ◽  
pp. 29-47
Author(s):  
Dietmar G. Wiedemann ◽  
Wolfgang Palka ◽  
Key Pousttchi
Keyword(s):  
Business Model ◽  
Service Provision ◽  
Success Factors ◽  
Business Models ◽  
Service Providers ◽  
Comprehensive Analysis ◽  
Mobile Payment ◽  
Mobile Service ◽  
Model Framework ◽  
Primary Contribution

A sizeable body of research on mobile payment evolved in recent years. Researchers analyzed success factors and acceptance criteria as well as strengths and weaknesses of different mobile payment service providers. This chapter explores business models for mobile payment service provision and mobile payment service enabling. While a mobile payment service provider offers a mobile payment procedure to end-users and merchants, a mobile payment service enabler targets on enabling other companies tooffer mobile payment services. The authors primary contribution is to demonstrate the applicability of a general mobile payment business model framework, which was proposed in prior research. In doing so, they analyze, as an example, the case of SEMOPS as a typical mobile service enabler. Representing any m-payment business model, the resulting framework enables researchers and practitioners for comprehensive analysis of existing and future models and provides a helpful tool for M-Payment business model engineering.

Analyzing the Behavior of Smartphone Service Users

2013 ◽  
Vol 5 (2) ◽  
pp. 1-16 ◽  
Author(s):  
Derek Fagan ◽  
Brian Caulfield ◽  
René Meier
Keyword(s):  
Real Time ◽  
Service Provision ◽  
User Behavior ◽  
Information Service ◽  
Smartphone Application ◽  
Information Services ◽  
Mobile Service ◽  
Web Based ◽  
Mail Surveys ◽  
The Impact

This paper reports the findings of a study into the behavior of the users of a mobile service. The study analyses the behavior of travelers using a Smartphone application to access real-time transit information and contrasts such user behavior with that of users accessing a transit information service from a website. Previous research in this field has tended to focus upon the perceived benefits of providing real-time transit information and without investigating when and how often passengers would use such real-time transit information services. This paper specifically explores the behavior patterns of travelers using a Smartphone service and those of using a website to provide real-time transit information. Based on empirical data derived from real information services, the impact on user behavior of providing a mobile service is analyzed and contrasted to traditional Web-based service provision. The Smartphone service is furthermore used to conduct a passenger survey to obtain information on the individuals using the mobile service. The results of the analysis presented demonstrate that the demand for information from the website is constant throughout the working week whereas demand for Smartphone information increases during the week peaking during late afternoons and on Fridays. The results of the passenger survey demonstrate that over 80 percent of Smartphone application users are between 18 and 49 years of age and perhaps most importantly, that Smartphone survey questions are twice as likely to be answered compared to the response rates for Web or mail surveys.

Sign in / Sign up

Export Citation Format

Share Document