Advanced adaptability and profile management framework for the support of flexible mobile service provision

2003 ◽  
Vol 10 (4) ◽  
pp. 52-61 ◽  
Author(s):  
N. Houssos ◽  
A. Alonistioti ◽  
L. Merakos ◽  
E. Mohyeldin ◽  
M. Dillinger ◽  
...  
Keyword(s):  
Service Provision ◽  
Mobile Service ◽  
Management Framework ◽  
Profile Management

Prosumerization of Mobile Service Provision

2011 ◽  
Vol 3 (4) ◽  
pp. 44-55 ◽  
Author(s):  
Dirk Werth ◽  
Andreas Emrich ◽  
Alexandra Chapko
Keyword(s):  
Customer Relationship Management ◽  
Service Provision ◽  
Development Process ◽  
Recent Trend ◽  
Relationship Management ◽  
Mobile Internet ◽  
Customer Relationship ◽  
Mobile Service ◽  
Creative Force ◽  
Business User

Prosumerization is the enabling of users to act as producers. Prosumerization of content for the mobile internet, in which users are consumers and producers of content, is a recent trend. However, user-generated mobile services are the next big step for mobile service provision emerging from the prosumerization of content. Benefits for platform and telecommunication providers can be significant, especially if information released by prosumers is used wisely by providers. This article derives implications for providers and their applied information technology. An architectural proposal is described which focuses on the usage of prosumers’ information for internal business adaptations of providers as well as creation of feedback to the prosumers. Since prosumers as additional creative force in the development process move much closer to a provider’s business, user-centricity has to go beyond improved customer relationship management.

Prosumerization of Mobile Service Provision

2012 ◽  
pp. 216-228
Author(s):  
Dirk Werth ◽  
Andreas Emrich ◽  
Alexandra Chapko
Keyword(s):  
Information Technology ◽  
Customer Relationship Management ◽  
Service Provision ◽  
Development Process ◽  
Relationship Management ◽  
Mobile Internet ◽  
Customer Relationship ◽  
Mobile Service ◽  
Creative Force ◽  
Business User

Prosumerization is the enabling of users to act as producers. Prosumerization of content for the mobile internet, in which users are consumers and producers of content, is a recent trend. However, user-generated mobile services are the next big step for mobile service provision emerging from the prosumerization of content. Benefits for platform and telecommunication providers can be significant, especially if information released by prosumers is used wisely by providers. This article derives implications for providers and their applied information technology. An architectural proposal is described which focuses on the usage of prosumers’ information for internal business adaptations of providers as well as creation of feedback to the prosumers. Since prosumers as additional creative force in the development process move much closer to a provider’s business, user-centricity has to go beyond improved customer relationship management.

A pathway to a more sustainable water sector: sustainability-based asset management

2010 ◽  
Vol 61 (5) ◽  
pp. 1245-1255 ◽  
Author(s):  
D. R. Marlow ◽  
D. J. Beale ◽  
S. Burn
Keyword(s):  
Asset Management ◽  
Service Provision ◽  
Business Processes ◽  
Change Processes ◽  
Water Sector ◽  
Management Framework ◽  
Sustainability Principles ◽  
Business As Usual ◽  
Depth Interviews ◽  
Conceptual Relationship

The water sectors of many countries are faced with the need to address simultaneously two overarching challenges; the need to undertake effective asset management coupled with the broader need to evolve business processes so as to embrace sustainability principles. Research has thus been undertaken into the role sustainability principles play in asset management. As part of this research, a series of 25 in-depth interviews were undertaken with water sector professionals from around Australia. Drawing on the results of these interviews, this paper outlines the conceptual relationship between asset management and sustainability along with a synthesis of the relevant opinions voiced in the interviews. The interviews indicated that the participating water authorities have made a strong commitment to sustainability, but there is a need to facilitate change processes to embed sustainability principles into business as usual practices. Interviewees also noted that asset management and sustainability are interlinked from a number of perspectives, especially in the way decision making is undertaken with respect to assets and service provision. The interviews also provided insights into the research needed to develop a holistic sustainability-based asset management framework.

Business Models for Mobile Payment Service Provision and Enabling

2009 ◽  
pp. 29-47
Author(s):  
Dietmar G. Wiedemann ◽  
Wolfgang Palka ◽  
Key Pousttchi
Keyword(s):  
Business Model ◽  
Service Provision ◽  
Success Factors ◽  
Business Models ◽  
Service Providers ◽  
Comprehensive Analysis ◽  
Mobile Payment ◽  
Mobile Service ◽  
Model Framework ◽  
Primary Contribution

A sizeable body of research on mobile payment evolved in recent years. Researchers analyzed success factors and acceptance criteria as well as strengths and weaknesses of different mobile payment service providers. This chapter explores business models for mobile payment service provision and mobile payment service enabling. While a mobile payment service provider offers a mobile payment procedure to end-users and merchants, a mobile payment service enabler targets on enabling other companies tooffer mobile payment services. The authors primary contribution is to demonstrate the applicability of a general mobile payment business model framework, which was proposed in prior research. In doing so, they analyze, as an example, the case of SEMOPS as a typical mobile service enabler. Representing any m-payment business model, the resulting framework enables researchers and practitioners for comprehensive analysis of existing and future models and provides a helpful tool for M-Payment business model engineering.

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