The City as a Platform: Exploring the Potential Roles of the City in Mobile Service Provision Through a Mobile Service Platform Typology

2011 ◽  
Author(s):  
Nils Walravens ◽  
Pieter Ballon
Keyword(s):  
Service Provision ◽  
Mobile Service ◽  
Service Platform ◽  
The City

scholarly journals OdinTelehealth: A Mobile Service Platform for Telehealth

2011 ◽  
Vol 5 ◽  
pp. 681-688 ◽  
Author(s):  
I. Warren ◽  
T. Weerasinghe ◽  
R. Maddison ◽  
Y. Wang
Keyword(s):  
Mobile Service ◽  
Service Platform

Prosumerization of Mobile Service Provision

2011 ◽  
Vol 3 (4) ◽  
pp. 44-55 ◽  
Author(s):  
Dirk Werth ◽  
Andreas Emrich ◽  
Alexandra Chapko
Keyword(s):  
Customer Relationship Management ◽  
Service Provision ◽  
Development Process ◽  
Recent Trend ◽  
Relationship Management ◽  
Mobile Internet ◽  
Customer Relationship ◽  
Mobile Service ◽  
Creative Force ◽  
Business User

Prosumerization is the enabling of users to act as producers. Prosumerization of content for the mobile internet, in which users are consumers and producers of content, is a recent trend. However, user-generated mobile services are the next big step for mobile service provision emerging from the prosumerization of content. Benefits for platform and telecommunication providers can be significant, especially if information released by prosumers is used wisely by providers. This article derives implications for providers and their applied information technology. An architectural proposal is described which focuses on the usage of prosumers’ information for internal business adaptations of providers as well as creation of feedback to the prosumers. Since prosumers as additional creative force in the development process move much closer to a provider’s business, user-centricity has to go beyond improved customer relationship management.

scholarly journals COVID-19 triggering homecare professionals’ change of attitudes towards e-Welfare

2020 ◽  
Vol 12 (3) ◽  
pp. 241-249
Author(s):  
Päivikki Kuoppakangas ◽  
Juha Lindfors ◽  
Jari Stenwall ◽  
Tony Kinder ◽  
Antti Talonen
Keyword(s):  
Service Provision ◽  
Social Care ◽  
Single Case ◽  
Digital Tools ◽  
Work Related ◽  
Health And Social Care ◽  
Continuous Work ◽  
The City

During 2020, the COVID-19 crisis expanded the use of digital tools in public health and social care. The aim of this qualitative, single-case study was to scrutinize how homecare professionals experienced meaningfulness in their work in the midst of a crisis and with the utilization of the videophone in long-term homecare service provision. The empirical data consisted of 20 thematic interviews carried out among homecare professionals and their managers in the city of Tampere, Finland. The results indicated that the videophone can generate significance, self-realization and broader purposes among homecare professionals, thus providing meaningfulness for work in the midst of a crisis and continuous work-related changes. In addition, a crisis may support change in the meaningfulness of e-welfare in work-related tasks and aid in overcoming reluctance amongst public-sector social care (homecare) professionals towards an e-welfare initiative: the videophone (VideoVisit).

Economic analysis of drinking water services, case of the city of Souk-Ahras (Algeria)

2019 ◽  
Vol 15 (1) ◽  
pp. 10-18
Author(s):  
S. Boukhari ◽  
F. S. Pinto ◽  
H. Abida ◽  
Y. Djebbar ◽  
C. de Miras
Keyword(s):  
Drinking Water ◽  
Quality Of Service ◽  
Service Provision ◽  
Economic Instruments ◽  
Sanitation Services ◽  
Tariff Structure ◽  
High Level ◽  
The City

Abstract Water Supply and Sanitation Services (WSSS) face various constraints that hinder their development. The application of sustainable economic instruments may help WSSS policymakers improving the quality of service provision for their clients. This study shows the role of these economic instruments in WSSS management for the case of the city of Souk-Ahras (Algeria). A detailed analysis of expenditures and revenues, focusing on the tariff structure and subsidies, has been carried out. The results obtained show that WSSS in Souk-Ahras suffer from a relevant budget imbalance influenced by the high level of non-revenue water and the application of pricing that does not achieve cost recovery.

Prosumerization of Mobile Service Provision

2012 ◽  
pp. 216-228
Author(s):  
Dirk Werth ◽  
Andreas Emrich ◽  
Alexandra Chapko
Keyword(s):  
Information Technology ◽  
Customer Relationship Management ◽  
Service Provision ◽  
Development Process ◽  
Relationship Management ◽  
Mobile Internet ◽  
Customer Relationship ◽  
Mobile Service ◽  
Creative Force ◽  
Business User

Prosumerization is the enabling of users to act as producers. Prosumerization of content for the mobile internet, in which users are consumers and producers of content, is a recent trend. However, user-generated mobile services are the next big step for mobile service provision emerging from the prosumerization of content. Benefits for platform and telecommunication providers can be significant, especially if information released by prosumers is used wisely by providers. This article derives implications for providers and their applied information technology. An architectural proposal is described which focuses on the usage of prosumers’ information for internal business adaptations of providers as well as creation of feedback to the prosumers. Since prosumers as additional creative force in the development process move much closer to a provider’s business, user-centricity has to go beyond improved customer relationship management.

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