Role of Data Analytics in Human Resource Management for Prediction of Attrition Using Job Satisfaction

This study investigates the relationship between human resource management and employees’ job satisfaction in public and private undertakings. The results revealed a positive relationship between managers and employees’ job satisfaction. The analysis is based on a sample of 100 employees which were randomly chosen from both the sectors. The happier people are within their job, the more satisfied they are said to be. This paper surveys both the sectors in most of the aspects of analysis. However both sectors have their own pros and cons which will be made clear while evaluating job-satisfaction levels among the employees of both the sector. And given that the reward system in the public sector systematically differs from that of the private sector (in terms of pay, benefits, and psychic value), it seems likely that studies of satisfaction levels among private-sector employees may not be applicable to public-sector employees.Int. J. Soc. Sci. Manage. Vol-2, issue-3: 263-266 DOI: http://dx.doi.org/10.3126/ijssm.v2i3.12751

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The Individual-Organization Fit between Organizational Culture and Individual Values as Predictor of Job Satisfaction and Organizational Commitment in a Italian Municipality: The Role of Human Resource Management in a Public Organization

2010 International Conference on Management and Service Science ◽

10.1109/icmss.2010.5578062 ◽

2010 ◽

Author(s):

Francesco Ceresia

Keyword(s):

Job Satisfaction ◽

Organizational Culture ◽

Organizational Commitment ◽

Resource Management ◽

Human Resource Management ◽

Human Resource ◽

Public Organization ◽

Individual Values ◽

The Individual

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A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model

SAGE Open ◽

10.1177/2158244020968785 ◽

2020 ◽

Vol 10 (4) ◽

pp. 215824402096878

Author(s):

Usama Najam ◽

Sadia Ishaque ◽

Saadia Irshad ◽

Qurat-ul-ain Salik ◽

Maria Shams Khakwani ◽

...

Keyword(s):

Job Satisfaction ◽

Resource Management ◽

Customer Satisfaction ◽

Human Resource Management ◽

Procedural Justice ◽

Human Resource ◽

Management Practices ◽

Human Resource Management Practices ◽

Moderating Role

This study attempts to investigate the linkage of human resources management practices with customer satisfaction through intervening role of employee job satisfaction. The study also examined the moderating role of procedural justice between human resource management practices and job satisfaction. A conceptual model with four hypotheses was developed and two-source field data were collected from paramedical staff members and patients ( n= 228, dyads) working in the health care sector of Pakistan. Results indicate that full mediation where job satisfaction fully mediates between human resource management practices and customer satisfaction. Furthermore, moderated regression analysis also proved the significant moderating role of procedural justice between human resource practices and job satisfaction. The findings of the study provide useful insights to evaluate and improve human resource management practices for the wellbeing of the employees and to enhance the customer satisfaction.

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