Venue Staff Knowledge of Their Patrons’ Gambling and Problem Gambling

2011 ◽  
Vol 28 (2) ◽  
pp. 155-169 ◽  
Author(s):  
Paul Delfabbro ◽  
Mignon Borgas ◽  
Daniel King
Keyword(s):  
2011 ◽  
pp. 4 ◽  
Author(s):  
Nerilee Hing ◽  
Sally Gainsbury

This study examines gambling and problem gambling among gaming venue staff and provides a quantitative analysis that is directly comparable to the general population. A sample of 511 staff from casinos, hotels, and clubs in Queensland, Australia completed a questionnaire. Results indicate that employees exceed the average for gambling participation, regular gambling, and usual gambling duration for every type of gambling for which comparisons could be made. Problem gambling rates amongst staff were 9.6 times higher than for the Queensland population. Problem and moderate-risk gamblers were typically males who worked around gambling facilities and assisted patrons with gambling. A substantial proportion of problem and moderate-risk gamblers report increasing their gambling since commencing work. These results are of interest, given the importance of understanding how exposure interacts with gambling behaviour, of debates about the nature of this interaction, and of industry-based responsible gambling policies that particularly focus on gaming venue employees.


2013 ◽  
pp. 1 ◽  
Author(s):  
Nerilee Hing ◽  
Elaine Nuske ◽  
Louise Holdsworth

Staff in gaming venues are increasingly expected to identify people with possible gambling problems based on observable behaviour. We report on interviews with 48 venue staff in Queensland, Australia with the goal of assessing whether they feel they can detect patrons with possible gambling problems, and what indicators they use to assess this and to decide whether to intervene. Results showed wide variation in the indicators used by these staff members with only one indicator, aggressive behaviour, reported by the majority. Most contemplated intervening only if patron behaviour is seen as a threat to themselves or others. Venue staff would benefit from clearer direction on indicators of problem gambling behaviour and when to intervene.


2011 ◽  
Vol 44 (10) ◽  
pp. 3
Author(s):  
DAMIAN McNAMARA
Keyword(s):  

2017 ◽  
Vol 31 (4) ◽  
pp. 447-456 ◽  
Author(s):  
Seema Mutti-Packer ◽  
David C. Hodgins ◽  
Nady el-Guebaly ◽  
David M. Casey ◽  
Shawn R. Currie ◽  
...  

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