A civil society organisation response to water service delivery issues in South Africa drives transformative praxis. Part 1: Emergence and practice

Geoforum ◽  
2019 ◽  
Vol 107 ◽  
pp. 1-13 ◽  
Author(s):  
M.J.T. Weaver ◽  
J. O'Keeffe ◽  
N. Hamer ◽  
C.G. Palmer
Keyword(s):  
South Africa ◽  
Civil Society ◽  
Service Delivery ◽  
Civil Society Organisation ◽  
Water Service ◽  
Response To Water

Operation Sukuma-Sakhe

2017 ◽  
pp. 304-323 ◽  
Author(s):  
Ndwakhulu Tshishonga
Keyword(s):  
South Africa ◽  
Civil Society ◽  
Service Delivery ◽  
Social Contract ◽  
Data Sources ◽  
Primary Data ◽  
Government Programs ◽  
Kwazulu Natal ◽  
State And Local Government ◽  
State And Local

This chapter explores the emerging new social contract that connects government departments, communities, civil society, and the private sector through Operation Sukuma-Sakhe (OSS) in the Province of KwaZulu-Natal (KZN), South Africa. This program is designed to expedite service delivery and development by addressing communal challenges such as poor or non-existent service delivery and lack of coordinated government programs and cooperative governance efforts. Social contract theory forms an analytical and conceptual framework to gauge the government's commitment through the OSS program in delivering decentralized services in partnership with communities and other development sectors. The effective functioning of OSS depends on the full and equal commitment of government, underpinned by a new social contract with other departments, the community, and citizens as both recipients and agents of decentralized service delivery. Primary data sources were interviews with OSS regional officials, supplemented by documentary data from the literature and state and local government sources.

scholarly journals WHAT HAVE WE LEARNED? Social crime prevention in SA: A critical overview

2016 ◽  
Author(s):  
Cheryl Frank
Keyword(s):  
South Africa ◽  
Human Rights ◽  
Civil Society ◽  
Service Delivery ◽  
Crime Prevention ◽  
Government Accountability ◽  
Civil Society Organisations ◽  
Critical Overview ◽  
Key Questions

Crime prevention is a relatively new enterprise in South Africa, and the nature of progress in this area has been mixed. While much activity has been noted, particularly among civil society organisations, the generation and utilisation of information is an area of weakness. Key questions remain: how to promote government accountability for service delivery, and how crime prevention advocates engage with issues such as human rights and the strengthening of democracy.

scholarly journals Water Services Authorities Capacity in Providing Access to Water and Sanitation in Limpopo Province, South Africa

2020 ◽  
Vol 5 (6) ◽  
pp. 1586-1597
Author(s):  
Kgoshi Kgashane Lucas Pilusa ◽  
Modimowabarwa Hendrick Kanyane
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Methodological Approach ◽  
Limpopo Province ◽  
Water And Sanitation ◽  
Water Service ◽  
Sanitation Services ◽  
Administrative Capacity ◽  
Auditor General ◽  
Infrastructure Maintenance

There has been an on-going debate regarding the effectiveness and capacity of Water Service Authorities in providing quality water service in South Africa to local citizens. As Limpopo province was preferred as a case study, it is evident that the province has been experiencing several violent water service delivery protests in different localities. The methodological approach employed was a qualitative approach reinforced by documentary review as a data source in qualitative research. Purposively, 46 participants were sampled and interviewed. In addition, document analysis of literatures and audit performance of Water Service Authorities in Limpopo province were exploited. The employed data regression investigation to scrutinize the data, containing the Auditor- General of South Africa’s (AGSA) amalgamated annual report for municipal for the fiscal years 2009/10 to 2015/16. It gave observable elements which were subjected to regression analysis. The findings show that quality of governance significantly affects the achievement of a clean audit at a significance value which translates into poor service delivery to citizens. In reviewing the existing documents, a better understanding was realised which assisted in formulating questions for interviews or develop an observation guide. The challenges confronting the water service authorities are not limited to inadequate administrative capacity to function and manage finances, lack of skilled technicians, service delivery backlogs; aging of water infrastructure and lack of infrastructure maintenance. These findings underscored a need for Water Service Authorities to assess continuously the level of contentment to their beneficiaries concerning the basic provision of water and sanitation services.

Operation Sukuma-Sakhe

2019 ◽  
pp. 1139-1158
Author(s):  
Ndwakhulu Tshishonga
Keyword(s):  
South Africa ◽  
Civil Society ◽  
Service Delivery ◽  
Social Contract ◽  
Data Sources ◽  
Primary Data ◽  
Government Programs ◽  
Kwazulu Natal ◽  
State And Local Government ◽  
State And Local

This chapter explores the emerging new social contract that connects government departments, communities, civil society, and the private sector through Operation Sukuma-Sakhe (OSS) in the Province of KwaZulu-Natal (KZN), South Africa. This program is designed to expedite service delivery and development by addressing communal challenges such as poor or non-existent service delivery and lack of coordinated government programs and cooperative governance efforts. Social contract theory forms an analytical and conceptual framework to gauge the government's commitment through the OSS program in delivering decentralized services in partnership with communities and other development sectors. The effective functioning of OSS depends on the full and equal commitment of government, underpinned by a new social contract with other departments, the community, and citizens as both recipients and agents of decentralized service delivery. Primary data sources were interviews with OSS regional officials, supplemented by documentary data from the literature and state and local government sources.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

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