Does customer mistreatment hinder employees from going the extra mile? The mixed blessing of being conscientious

2022 ◽  
Vol 102 ◽  
pp. 103155
Author(s):  
Haibo Wang ◽  
Ying Zhu ◽  
Yongyi Liang ◽  
Jun Xie
Keyword(s):  
2008 ◽  
Vol 42 (7) ◽  
pp. 1-8
Author(s):  
MIRIAM E. TUCKER
Keyword(s):  

2007 ◽  
Vol 106 (700) ◽  
pp. 213-219 ◽  
Author(s):  
Alex Vines

The challenge is to find openings to engage China, to ensure that past mistakes of postcolonial development and investment in Africa are not repeated. …


Author(s):  
Haixiao Chen ◽  
Ho Kwong Kwan ◽  
Jie Xin

AbstractThis research examines the mixed work-to-family spillover effects of unethical pro-organizational behavior. Drawing on conservation of resources theory and the work–home resources model, we develop a dual-pathway model to explain such effects. Based on a three-wave field study involving 214 respondents in China, we find engagement in unethical pro-organizational behavior to be positively associated with employees’ organization-based self-esteem and stress at work, which in turn, leads to work-to-family positive spillover and work-to-family conflict, respectively. We also find that performing tensions moderate the mixed effects of unethical pro-organizational behavior on organization-based self-esteem and work stress and the indirect effects of unethical pro-organizational behavior on work-to-family positive spillover and work-to-family conflict. Our findings have theoretical implications for business ethics scholars and practical implications for managers.


Science ◽  
1994 ◽  
Vol 266 (5183) ◽  
pp. 211-211 ◽  
Author(s):  
J Mervis
Keyword(s):  

Author(s):  
Jamil Salmi

In the past decade, however, accountability has become a major concern in most parts of the world. Governments, parliaments, and society at large are increasingly asking universities to justify the use of public resources and account more thoroughly for their teaching and research results. The universal push for increased accountability has made the role of university leaders much more demanding. The successful evolution of higher education institutions will hinge on finding an appropriate balance between credible accountability practices and favorable autonomy conditions.


2018 ◽  
Vol 23 (1) ◽  
pp. 48-72 ◽  
Author(s):  
Michael Dufner ◽  
Jochen E. Gebauer ◽  
Constantine Sedikides ◽  
Jaap J. A. Denissen

This article advances the debate about costs and benefits of self-enhancement (the tendency to maintain unrealistically positive self-views) with a comprehensive meta-analytic review (299 samples, N = 126,916). The review considers relations between self-enhancement and personal adjustment (life satisfaction, positive affect, negative affect, depression), and between self-enhancement and interpersonal adjustment (informant reports of domain-general social valuation, agency, communion). Self-enhancement was positively related to personal adjustment, and this relation was robust across sex, age, cohort, and culture. Important from a causal perspective, self-enhancement had a positive longitudinal effect on personal adjustment. The relation between self-enhancement and interpersonal adjustment was nuanced. Self-enhancement was positively related to domain-general social valuation at 0, but not long, acquaintance. Communal self-enhancement was positively linked to informant judgments of communion, whereas agentic self-enhancement was linked positively to agency but negatively to communion. Overall, the results suggest that self-enhancement is beneficial for personal adjustment but a mixed blessing for interpersonal adjustment.


1991 ◽  
Vol 43 (2) ◽  
pp. 247-248
Author(s):  
Adam DeVille
Keyword(s):  

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