What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry

2010 ◽  
Vol 30 (3) ◽  
pp. 265-276 ◽  
Author(s):  
Yan Zhu ◽  
Yan Li ◽  
Weiquan Wang ◽  
Jian Chen
Keyword(s):  
Empirical Study ◽  
Retail Industry ◽  
Implementation Success

A framework of ERP systems implementation success in China: An empirical study

2005 ◽  
Vol 98 (1) ◽  
pp. 56-80 ◽  
Author(s):  
Zhe Zhang ◽  
Matthew K.O. Lee ◽  
Pei Huang ◽  
Liang Zhang ◽  
Xiaoyuan Huang
Keyword(s):  
Empirical Study ◽  
Erp Systems ◽  
Implementation Success ◽  
Systems Implementation

An empirical study of the performance impact of computerization in the retail industry

Omega ◽  
1998 ◽  
Vol 26 (5) ◽  
pp. 611-621 ◽  
Author(s):  
Thompson S.H. Teo ◽  
Poh Kam Wong
Keyword(s):  
Empirical Study ◽  
Retail Industry ◽  
Performance Impact

The Effect of Customer Value, Customer Satisfaction, and Switching Costs on Customer Loyalty: An Empirical Study of Hypermarkets in Taiwan

2010 ◽  
Vol 38 (6) ◽  
pp. 729-740 ◽  
Author(s):  
Ming-Tien Tsai ◽  
Chung-Lin Tsai ◽  
Han-Chao Chang
Keyword(s):  
Customer Satisfaction ◽  
Empirical Study ◽  
Customer Loyalty ◽  
Customer Value ◽  
Switching Costs ◽  
Retail Industry ◽  
Retail Sector ◽  
Positive Perception ◽  
The Relationship ◽  
Positive Evaluation

Hypermarkets play an increasingly important role in the retail industry in Taiwan. In this study hypermarket customers in Taiwan were surveyed, using switching costs as a variable, to explore the relationship between customer value, customer satisfaction, and customer loyalty. The results indicate that a customer with a more positive perception of the value of products/services has a more positive evaluation of the hypermarket, greater satisfaction, and loyalty. Greater satisfaction combined with greater concern over nonmonetary switching costs also increases customer loyalty to the hypermarket. These findings may help hypermarket operators to develop their businesses further in Taiwan's competitive retail sector.

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