Objective The present study replicated and extended prior findings of suboptimal automation use in a signal detection task, benchmarking automation-aided performance to the predictions of several statistical models of collaborative decision making. Background Though automated decision aids can assist human operators to perform complex tasks, operators often use the aids suboptimally, achieving performance lower than statistically ideal. Method Participants performed a simulated security screening task requiring them to judge whether a target (a knife) was present or absent in a series of colored X-ray images of passenger baggage. They completed the task both with and without assistance from a 93%-reliable automated decision aid that provided a binary text diagnosis. A series of three experiments varied task characteristics including the timing of the aid’s judgment relative to the raw stimuli, target certainty, and target prevalence. Results and Conclusion Automation-aided performance fell closest to the predictions of the most suboptimal model under consideration, one which assumes the participant defers to the aid’s diagnosis with a probability of 50%. Performance was similar across experiments. Application Results suggest that human operators’ performance when undertaking a naturalistic search task falls far short of optimal and far lower than prior findings using an abstract signal detection task.
The Joint Effect Of Task Characteristics And Organizational Context On Job Performance: A Test Using SEM
