Evaluating City Bus Service Based on Zone of Tolerance of Expectation and Normalized Importance

2010 ◽  
Vol 30 (2) ◽  
pp. 195-217 ◽  
Author(s):  
Kai‐Chieh Hu
2021 ◽  
Vol 6 (11) ◽  
pp. 427-441
Author(s):  
Nur Adibah Farhanah Binti Ismail ◽  
Nur Alya Imani Binti Ismail ◽  
Nur Intan Faaiqah Binti Mohd Faizal ◽  
Nur Rabiatul Adawiyah Atiqah Binti Ijama ◽  
Nuramira Adiyana Binti Suzeli ◽  
...  

Public transportation brings more convenience to customer in urban and rural areas. In Malaysia, awareness of using the PJ City bus by passengers in Petaling Jaya is still limited. Many passengers are still unsatisfied with the services provided because the shuttle bus is zero-priced services, so the quality of services are always questioned by access users. Therefore, this current study is to investigate the influences of value, quality and reputation of free shuttle (PJ City) bus services towards customer satisfaction. Understanding what customers expect is very important as it will help to improve the services. Data were collected from users of PJ City bus using a survey questionnaire. The finding further revealed that, value positively influenced the satisfaction of customers. So, it is important for the service provider to enhance its value to the customer.


2015 ◽  
Vol 4 (4) ◽  
pp. 206-208
Author(s):  
Vaniyapurackal Jilu Joseph
Keyword(s):  
City Bus ◽  

Author(s):  
Anh T. Ha ◽  
Cuong H. Nguyen ◽  
Hung V. Nguyen ◽  
Thang V. Nguyen
Keyword(s):  
City Bus ◽  

1970 ◽  
Vol 25 (2) ◽  
pp. 137-145 ◽  
Author(s):  
Efendi Nasibov ◽  
Uğur Eliiyi ◽  
Mefharet Özkilçik Ertaç ◽  
Ümit Kuvvetli

The quality of public transportation services is one of the most important performance indicators of modern urban policies for both planning and implementation aspects. Therefore, along with the size of the city, the significance of appropriate cost evaluation and optimization of all related transportation activities increases as well. One of the most important cost factors for the public transport agencies is naturally the fuel consumption of the vehicles. In this study, the attention is focused on the metropolitan bus transport service. The specific aim is to minimize a significant portion of total fuel utilization that occurs due to the so called deadhead trip or dead mileage, which is defined as the idle distance covered by the vehicle between the garage and the route terminal stops without carrying any passengers. In this study, the results of four mathematical models for minimizing the total deadhead trip distance covered in city bus services of Izmir are presented. The models vary due to the inclusion of garage capacity restrictions or operator distinction for supporting both operational and strategical decisions. All models are applied to the recent bus schedule data, which consist of 293 routes, 1,424 buses and 10 garages, for obtaining the optimal route bus-garage allocations and garage capacities. The results of the Decentralized-Capacitated model, which is appropriate for quick implementation, promise a 7.8% reduction in total dead mileage. While on the other hand, if all garage capacities can be expanded and the bus service is maintained only by one operator as modelled in the Centralized-Uncapacitated case, even a 31.4% improvement is possible in the long term. The environmental gains as well as the financial benefits to be achieved when the solutions are actually implemented, justify the practical contribution of the study.


Author(s):  
Seungho Yang ◽  
Afnan Ahmad ◽  
Peter Y Park ◽  
Gunho Sohn ◽  
Jeremy Krygsman

This study introduces a traffic flow theory-based reliability indicator to evaluate the inter-city public transit service. The two-fluid theory parameter n that measures the road networks’ resilience to changing traffic is used as a new reliability indicator of public bus service. We compared the performance of the new indicator with the three existing reliability indicators, including on-time performance, with a total of 52 different GO Bus routes to ascertain the usability of the new indicator. The GO Bus service is an inter-city bus service operated by Metrolinx in the Greater Toronto and Hamilton areas in Ontario, Canada. We used 1 month of GO Bus GPS data collected in July 2017 to estimate various public transit reliability indictors. We also investigated the relationship between reliability indicators and selected roadway network characteristics, such as route length, freeway ratio, intersection density along a route, and so forth. The study applied a series of statistical analyses, including principal component analysis, correlation analysis, and z-test using Fisher’s z transformation. The results showed that the proposed two-fluid indicator n can be used as a supplementary reliability indicator for assessing road networks’ resilience in regards to changing traffic flow conditions. The new indicator provided additional insights for inter-city bus service operators for initiating communication with roadway governing agencies for the purpose of improving road networks to further improve public transit service reliability.


Author(s):  
Hung V. Nguyen ◽  
Thang V. Nguyen ◽  
Cuong H. Nguyen ◽  
Anh T. Ha
Keyword(s):  
City Bus ◽  

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