The role of organisational justice and community policing values in the model of external procedural justice in Croatia

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

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Community policing in Danish “ghetto” areas: Trust and distrust between the police and ethnic minority youth

Criminology & Criminal Justice ◽

10.1177/17488958211017390 ◽

2021 ◽

pp. 174889582110173

Author(s):

Tobias Kammersgaard ◽

Thomas Friis Søgaard ◽

Mie Birk Haller ◽

Torsten Kolind ◽

Geoffrey Hunt

Keyword(s):

Law Enforcement ◽

Procedural Justice ◽

Ethnic Minority ◽

Police Officers ◽

Community Policing ◽

Minority Youth ◽

Ethnic Minority Youth ◽

Challenges And Strategies ◽

The Way

Recent years have seen trends within police to use different forms of “community policing” strategies that aim to foster closer relationships and trust with citizens, as well as an orientation toward “procedural justice” in law enforcement practices. Based on 25 interviews with police officers in two different police precincts in Denmark, this article explores the policing of ethnic minority youth in so-called “ghetto” areas from the perspectives of police officers. In doing this, we describe the specific challenges and strategies in implementing such policing methods in neighborhoods where some residents display low trust or even hostility toward the police. The article sheds light on the emotional, organizational, and practical challenges involved in doing community policing in marginalized neighborhoods and the way in which this shapes how community policing is being organized in practice.

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The role of organisational justice, burnout and commitment in the understanding of absenteeism in the Canadian healthcare sector

Journal of Health Organization and Management ◽

10.1108/jhom-06-2012-0116 ◽

2013 ◽

Vol 27 (3) ◽

pp. 350-367 ◽

Cited By ~ 19

Author(s):

Denis Chênevert ◽

Genevieve Jourdain ◽

Nina Cole ◽

Brigitte Banville

Keyword(s):

Healthcare Sector ◽

Organisational Justice ◽

Canadian Healthcare

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Willingness to cooperate with police: A population-based study of Australian young adult illicit stimulant users

Criminology & Criminal Justice ◽

10.1177/1748895816671382 ◽

2016 ◽

Vol 17 (3) ◽

pp. 301-318 ◽

Cited By ~ 6

Author(s):

Ellen M Leslie ◽

Adrian Cherney ◽

Andrew Smirnov ◽

Helene Wells ◽

Robert Kemp ◽

...

Keyword(s):

Young Adult ◽

Procedural Justice ◽

Drug Users ◽

Illicit Drug ◽

Population Based ◽

Police Legitimacy ◽

Population Based Study ◽

Reduction Strategies ◽

Willingness To Cooperate

While procedural justice has been highlighted as a key strategy for promoting cooperation with police, little is known about this model’s applicability to subgroups engaged in illegal behaviour, such as illicit drug users. This study compares willingness to cooperate with police and belief in police legitimacy, procedural justice and law legitimacy among a population-based sample of Australian young adult amphetamine-type stimulant (ATS; i.e. ecstasy and methamphetamine) users and non-users. We then examine predictors of willingness to cooperate among ATS users. ATS users were significantly less willing to cooperate with police and had significantly lower perceptions of police legitimacy, procedural justice and law legitimacy, compared to non-users. However, belief in police legitimacy independently predicted willingness to cooperate among ATS users. We set out to discuss the implications of these findings for policing, including the role of procedural justice in helping police deliver harm reduction strategies.

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