Impact of Information Technology Management Practices on Customer Service

2001 ◽  
Vol 17 (4) ◽  
pp. 125-158 ◽  
Author(s):  
Jahangir Karimi ◽  
Toni M. Somers ◽  
Yash P. Gupta
Keyword(s):  
Information Technology ◽  
Technology Management ◽  
Customer Service ◽  
Management Practices ◽  
Information Technology Management

Information Technology Management: The Development of the Navy Standard Integrated Personnel System

2003 ◽  
Author(s):  
Paul J. Granetto ◽  
Richard B. Bird ◽  
David F. Vincent ◽  
Barbara A. Sauls ◽  
H. R. Tollefson
Keyword(s):  
Information Technology ◽  
Technology Management ◽  
Information Technology Management
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