The Global Information Technology Age

Ткаченко С.Л., Терехов А.Н. Политическая экономия информационно-коммуникационных технологий: место России на глобальном рынке. М.: Изд. дом Высшей школы экономики, 2019. 312 с

The Use of Design Thinking in a Global Information Technology Company

Software companies have been using Design Thinking to support software development, fostering the creation of innovative features and products. However, there is not so much knowledge of what matters for the application of Design Thinking being successful. Thus, this study aims to describe how does the adoption of Design Thinking with software development take place in a global information technology company through an interview-based case study with 16 professionals. Our analysis indicates that Design Thinking is used in software products, software improvements, processes, user experience identification and solution discovery. Also, there are perceived benefits and challenges during the Design Thinking activities. As a result, this paper describes the Design Thinking phenomenon in software development, serving as a guide for practitioners on how to set up and implement Design Thinking activities and publishing more academic research.

Proactive Review - Learn from Experience to Improve Bottom Line

This article aims to provide a theoretically based and proven educational design for lessons learned. Called a Proactive Review, this educational design is exemplified in a case study of a global information technology company classified as big business, where Proactive Reviews were developed and implemented in over 40 countries. This article explores how employees who solve a task together can learn from the experience and share this learning with relevant colleagues to improve work practices, services, and/or products. This article describes the format of Proactive Reviews, suggestions for starting points called PR Triggers, and the four roles involved—the participant, sponsor, top management, and facilitator. The tangible and intangible results of Proactive Reviews are presented, with their impacts on the participants; their teams; and the organization's products, services, and/or work practices. Finally, the article provides recommendations for implementing and maintaining Proactive Reviews in organizations.