Private security officers’ willingness to cooperate with police: the role of procedural justice

2020 ◽  
pp. 1-16
Author(s):  
Seung Y. Paek ◽  
Mahesh K. Nalla ◽  
Julak Lee
Keyword(s):  
Procedural Justice ◽  
Private Security ◽  
Security Officers ◽  
Willingness To Cooperate

Willingness to cooperate with police: A population-based study of Australian young adult illicit stimulant users

2016 ◽  
Vol 17 (3) ◽  
pp. 301-318 ◽  
Author(s):  
Ellen M Leslie ◽  
Adrian Cherney ◽  
Andrew Smirnov ◽  
Helene Wells ◽  
Robert Kemp ◽  
...  
Keyword(s):  
Young Adult ◽  
Procedural Justice ◽  
Drug Users ◽  
Illicit Drug ◽  
Population Based ◽  
Police Legitimacy ◽  
Population Based Study ◽  
Reduction Strategies ◽  
Willingness To Cooperate

While procedural justice has been highlighted as a key strategy for promoting cooperation with police, little is known about this model’s applicability to subgroups engaged in illegal behaviour, such as illicit drug users. This study compares willingness to cooperate with police and belief in police legitimacy, procedural justice and law legitimacy among a population-based sample of Australian young adult amphetamine-type stimulant (ATS; i.e. ecstasy and methamphetamine) users and non-users. We then examine predictors of willingness to cooperate among ATS users. ATS users were significantly less willing to cooperate with police and had significantly lower perceptions of police legitimacy, procedural justice and law legitimacy, compared to non-users. However, belief in police legitimacy independently predicted willingness to cooperate among ATS users. We set out to discuss the implications of these findings for policing, including the role of procedural justice in helping police deliver harm reduction strategies.

Role of Dispositional Uncertainty in Employees' Responses to Procedural Justice

2006 ◽  
Author(s):  
Chris A. Henle ◽  
Bennett J. Tepper ◽  
Robert A. Giacalone
Keyword(s):  
Procedural Justice

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

2021 ◽  
pp. 089331892110120
Author(s):  
Heewon Kim ◽  
Rebecca B. Leach
Keyword(s):  
Procedural Justice ◽  
Customer Service ◽  
Emotional Labor ◽  
Call Center ◽  
Service Industries ◽  
Interpersonal Justice ◽  
Negatively Associated ◽  
Customer Support ◽  
Decision Making Processes

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

scholarly journals THE MEDIATING ROLE OF PROCEDURAL JUSTICE IN RESPONSES TO PROMOTION DECISIONS

2006 ◽  
Vol 21 (1) ◽  
pp. 83-102 ◽  
Author(s):  
Silvia Bagdadli ◽  
Quinetta Roberson ◽  
Francesco Paoletti
Keyword(s):  
Procedural Justice ◽  
Mediating Role

Developing Sales Force Relationalism: The Role of Distributive and Procedural Justice

2007 ◽  
Vol 27 (3) ◽  
pp. 235-245 ◽  
Author(s):  
Vishal Kashyap ◽  
Áurea Helena Puga Ribeiro ◽  
Anthony Asare ◽  
Thomas G. Brashear
Keyword(s):  
Procedural Justice ◽  
Sales Force

Relations between police and private security officers: a case study of Serbia

2021 ◽  
Author(s):  
Bojan Janković ◽  
Vladimir M. Cvetković ◽  
Saša Milojević ◽  
Zvonimir Ivanović
Keyword(s):  
Private Security ◽  
Security Officers
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