scholarly journals The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

2016 ◽  
Vol 18 (3) ◽  
pp. 354-378 ◽  
Author(s):  
Faizan Ali ◽  
Kashif Hussain ◽  
Rupam Konar ◽  
Hyeon-Mo Jeon
Keyword(s):  
Service Quality ◽  
Functional Quality ◽  
Hotel Service ◽  
Pls Analysis ◽  
Hotel Service Quality

Benchmarking of standard hotel service quality by KD-IPA model

2011 ◽  
Vol 14 (6) ◽  
pp. 1117-1141
Author(s):  
Li-Hsing Ho ◽  
Tien-Fu Peng ◽  
Shu-Yun Feng ◽  
Tieh-Min Yen
Keyword(s):  
Service Quality ◽  
Hotel Service ◽  
Hotel Service Quality

A Study of General Reducing Criteria of Customer‐Oriented Perceived Gap for Hotel Service Quality

2008 ◽  
Vol 9 (1) ◽  
pp. 113-133 ◽  
Author(s):  
Ching‐Piao Chen ◽  
Wei‐Jaw Deng ◽  
Yi‐Chan Chung ◽  
Chih‐Hung Tsai
Keyword(s):  
Service Quality ◽  
Hotel Service ◽  
Hotel Service Quality
Sign in / Sign up

Export Citation Format

Share Document