A Little Bit Can Go a Long Way: An Examination of Required Service in the Basic Communication Course

2013 ◽  
Vol 28 (1) ◽  
pp. 57-73 ◽  
Author(s):  
Kristen A. McIntyre ◽  
Deanna D. Sellnow
Keyword(s):  
Communication Course ◽  
Basic Communication Course ◽  
Required Service ◽  
Basic Communication

Consistency and Change: The (R)Evolution of the Basic Communication Course

2014 ◽  
Vol 63 (4) ◽  
pp. 355-365 ◽  
Author(s):  
Joseph M. Valenzano ◽  
Samuel P. Wallace ◽  
Sherwyn P. Morreale
Keyword(s):  
Communication Course ◽  
Basic Communication Course ◽  
Basic Communication

I Second That Emotion: A Collaborative Examination of Emotions Felt in Course Administration Work

2019 ◽  
Vol 49 (2) ◽  
pp. 201-228
Author(s):  
Lindsey B. Anderson ◽  
Kristina Ruiz-Mesa ◽  
Ashley Jones-Bodie ◽  
Caroline Waldbuesser ◽  
Jennifer Hall ◽  
...  
Keyword(s):  
United States ◽  
Emotional Labor ◽  
The United States ◽  
Emotion Management ◽  
Communication Course ◽  
Unique Position ◽  
Basic Communication Course ◽  
Competing Responsibilities ◽  
Basic Communication

Course administrators hold a unique position in academe—one that requires high levels of emotion management as part of the job. This research utilized a collaborative autoethnography to explore how workplace emotions were experienced in the basic communication course. The experiences were presented through vignettes written and analyzed by seven course administrators from programs across the United States. Four themes emerged from the vignettes: (1) acting perpetually positive, (2) (un)catching emotion, (3) rushing for time, and (4) switching roles. Each theme highlighted the multiple, and sometimes competing, responsibilities/expectations embedded in the administrative role. This research offers a discussion of each theme and informs five recommendations for managing emotions and emotional labor within course administration.

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