Review of the current gap between clients’ expectations and perceptions of received service in national library by using gap analysis model

2013 ◽  
Vol 14 (1) ◽  
pp. 45-60 ◽  
Author(s):  
Narges Neshat ◽  
Mozhdeh Dehghani
Keyword(s):  
Gap Analysis ◽  
Analysis Model ◽  
National Library ◽  
Gap Analysis Model

scholarly journals Applying revised gap analysis model in measuring hotel service quality

SpringerPlus ◽  
2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Yu-Cheng Lee ◽  
Yu-Che Wang ◽  
Chih-Hung Chien ◽  
Chia-Huei Wu ◽  
Shu-Chiung Lu ◽  
...  
Keyword(s):  
Service Quality ◽  
Gap Analysis ◽  
Analysis Model ◽  
Hotel Service ◽  
Hotel Service Quality ◽  
Gap Analysis Model

Security and Privacy Liability Policy in the Arab World

2021 ◽  
Vol 2 (1) ◽  
pp. 1-11
Author(s):  
Kyounggon Kim
Keyword(s):  
Gap Analysis ◽  
Arab World ◽  
Evaluation Model ◽  
Arab Countries ◽  
Security And Privacy ◽  
Analysis Model ◽  
Short Term ◽  
Cyber Threats ◽  
Gap Analysis Model

Focusing on Cooperation, Capability, and Assessment (ACC) approach performed in top-down, bottom-up, short-term, and long-term (TBSL). Cooperation between countries is essential to proactively respond to various cyber threats such as cyber criminals and cyber terrorists and to show rapid recovery resilience. Develop a cybersecurity evaluation model and a gap analysis model and spread them to the remaining Arab countries.

A gap analysis model for improving airport service quality

2011 ◽  
Vol 22 (10) ◽  
pp. 1025-1040 ◽  
Author(s):  
Wen-Hsien Tsai ◽  
Wei Hsu ◽  
Wen-Chin Chou
Keyword(s):  
Service Quality ◽  
Gap Analysis ◽  
Analysis Model ◽  
Gap Analysis Model

scholarly journals An operational audit for a change model in the hospitality industry

2020 ◽  
pp. 23-31
Author(s):  
Dr. Philip Law
Keyword(s):  
Force Field ◽  
Change Process ◽  
Hospitality Industry ◽  
Field Model ◽  
Gap Analysis ◽  
Change Model ◽  
Analysis Model ◽  
S Model ◽  
Gap Analysis Model ◽  
Change Curve

Various models are adopted in the change process for a hotel group: Lewin’s Force Field model, Handy’s Shamrock structure, Hiatt change model, Classic Change Curve, Kotter’s model, Gap Analysis model and McKinsey Seven “S” model. The change model aims to strengthen the hotel's profitability. Traditional orthodoxies are challenged, new paradigms of change and operational audits are implemented.

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