Post COVID-19 Work Transformation Behavior for Optimum Performance in the Public Sector in the Kingdom of Bahrain: A Design Thinking Approach

Innovation in the public sector is high on the agenda of politicians, civil servants and societal organizations. This attention in practice is mirrored in an increasing number of scholarly articles. In this introduction to the special issue on public sector innovation, we discuss how the scholarly perspectives on innovation have changed. Previously, it was assumed that innovation could be organized within organizations: if your organization had the necessary resources, innovation could happen. Nowadays, innovation in the public sector is seen as an open process of collaboration between stakeholders across various organizations. This change towards open and collaborative approaches has consequences for studies on innovation, for instance, it becomes important to analyse how to activate stakeholders to join the innovation process. Next to this, scholars interested in innovation should connect their research with other literature streams, such as those focused on network governance, leadership and design thinking. In such ways, innovation scholars can develop research that is relevant to society.

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How to create value in a public sector context?

Conference Proceedings of the Academy for Design Innovation Management ◽

10.33114/adim.2019.02.329 ◽

2019 ◽

Vol 2 (1) ◽

Author(s):

William VOORBERG ◽

Arwin VAN BUUREN ◽

Geert BRINKMAN

Keyword(s):

Public Sector ◽

Value Creation ◽

Design Thinking ◽

Public Domain ◽

Design Approach ◽

Service Users ◽

Stepping Stones ◽

Policy Makers ◽

The Public ◽

Oriented Approach

In the public domain, design thinking is increasingly expected to create value by including service users in the fundamental aspects of these services. However, in order to create value, the design approach needs to be ‘translated’ into an applicable framework, appropriate for the public domain. Therefore, we first explore what kind of value is supposed to be generated within the public domain. Subsequently, by focusing on well-known contributions from the design literature, we review what can be learned from design approaches for value creation with users. Then, we examine what kind of specific characteristics of the public domain needs to be taken into consideration, when one aims to apply a design-oriented approach in the public domain. Ultimately, we conclude how the design approach, can be made applicable within the public domain. In doing so, this paper aims to formulate stepping stones for both academics and policy makers alike.

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Combatting Resistance to Change During the COVID 19 Pandemic with Design Thinking Approach: Making a Case for the Public Sector

10.1109/3ict53449.2021.9581827 ◽

2021 ◽

Author(s):

Neesha Khan Malik ◽

Ghadeer Ismail Khalil ◽

Asma Yahiya Al Amoodi ◽

Mohamed A Salman Bakhsh ◽

Mona Ramadhan Sahwan

Keyword(s):

Public Sector ◽

Design Thinking ◽

Resistance To Change ◽

The Public

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Creating innovative design labs for the public sector: A case for institutional capacity building in the regions of Ukraine

Problems and Perspectives in Management ◽

10.21511/ppm.19(2).2021.26 ◽

2021 ◽

Vol 19 (2) ◽

pp. 320-332

Author(s):

Dmytro Dzvinchuk ◽

Mariana Orliv ◽

Brigita Janiunaite ◽

Victor Petrenko

Keyword(s):

Public Sector ◽

Performance Management ◽

Intellectual Development ◽

Design Thinking ◽

Swot Analysis ◽

Public Institutions ◽

Participative Leadership ◽

Innovative Design ◽

The Public ◽

Study Results

Innovative design labs were created by public authorities of the USA, Australia, Singapore, Finland, Canada, the UK, Switzerland, Denmark, China, and other countries to accelerate changes and develop modern public service. This paper provides further insight to establishing external innovation accelerators for strengthening capacity of public institutions. The study aims to define the development opportunities for innovative design labs for the public sector in Ukraine’s regions by the case of the Laboratory of Intellectual Development for Empowering Regions (LIDER). The study was conducted at two stages: (1) exploring the features of innovation implementation in the public sector and outlining the main problems of innovation capacity of public institutions; (2) defining the development opportunities for the LIDER via SWOT-analysis. To substantiate the study results, the correlation analysis between autocratic, bureaucratic, competitive, self-protective, and participative leadership behaviors of CEOs and innovation index based on data from 18 countries was performed, as well as a survey of 195 public servants of the Ministry of Justice of Ukraine and an interview of 9 experts were conducted. The following key development opportunities for the LIDER were detected: promoting the introduction of incremental innovations in public institutions by using design thinking methodology; assisting the development of pro-innovative culture and participative leadership via individual-centric and system-oriented approaches; developing effective tools for performance management and supporting public institutions in project activity; organizing the competitions for regional innovative projects; assisting in creation of radically human systems in public institutions. AcknowledgmentThe paper was prepared within the framework of the joint Ukrainian-Lithuanian R&amp;D project “Competence Development of Lithuanian and Ukrainian Public Sector Employees Using Design-Thinking Methodology”.The project has received funding from the Research Council of Lithuania (LMTLT, agreement № S-LU-20-5) and the Ministry of Education and Science of Ukraine (agreement № М/31-2020).

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