ICT-enabled Social Innovations in Social Services: Mapping the Evidence

This article discusses localised forms of social innovation in social services in relation to social policy and welfare issues. It draws upon research findings from the EU project ‘Welfare Innovations at the local Level in favour of Cohesion’ (WILCO), which takes in social innovations in twenty European cities. First, we argue why there is currently a significant gap between the debate on social innovation and the debate on social welfare reforms. Second, we present attempts that have been made to identify and interpret recurring approaches and instruments in the social innovations studied in relation to various dimensions of the debate on social welfare and services, such as the search for new ways of addressing users and citizens; the emphasis on new risks and related approaches to the issues of rights and responsibilities; and finally the concern with issues of governance. We argue that the features of the local innovations we identified may be significant for welfare systems at large, going beyond the introduction of special new items in special fields. However, the degree to which this will come about in reality will depend on building more bridges of shared understanding between concerns with social innovation on the one hand and welfare reforms on the other hand.

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Social innovation i indsatsen for hjemløse kvinder – tilblivelsen af en natcafé

Dansk Sociologi ◽

10.22439/dansoc.v23i4.4188 ◽

2012 ◽

Vol 23 (4) ◽

pp. 55-73

Author(s):

Catharina Juul Kristensen

Keyword(s):

Key Words ◽

Social Services ◽

Social Innovation ◽

Idea Generation ◽

Homeless Women ◽

The Social ◽

Social Innovations ◽

Night Shelter ◽

Innovation Processes

I forbindelse med de nationale strategiplaner ”Det fælles ansvar II” og ”Den nationale hjemløsestrategi” er der blevet iværksat flere aktiviteter i Københavns Kommune for at skabe øget viden og forbedre indsatsen i forhold til hjemløse og andre grupper af socialt udsatte kvinder. Flere af disse er sociale innovationer. De har som formål at imødekomme kvindernes behov og problemer på nye og bedre måder. I artiklen analyseres tilblivelsen af en af disse sociale innovationer, ”Café Klare – Natcaféen for kvinder”. Det undersøges således hvorledes ideen til natcaféen er fremkommet, og hvordan processen bag implementeringen af den er forløbet. Analysen viser bl.a., at der er tale om en længerevarende proces, hvor medarbejdere og ledere i Socialforvaltningen og i organisationer på hjemløseområdet, mere eller mindre strategisk har skabt, udnyttet og forhandlet muligheder for at skabe en forbedret indsats for de hjemløse kvinder, heriblandt natcaféen. Analysen er baseret på et længerevarende, kvalitativt casestudie. ENGELSK ABSTRACT: Catharina Juul Kristensen: Social Innovation in Services for Homeless Women – the Creation of a Night Shelter Within the framework of the Danish national action plans ”Our Common Responsibility II” and ”The National Homeless Strategy”, the municipality of Copenhagen launched a number of initiatives to improve social services for socially vulnerable and homeless women. Another goal of these initiatives was to increase awareness and knowledge of these women’s needs. Many of these efforts are social innovations that endeavor to meet the needs and problems of homeless women in new ways. This article analyzes the emergence of one of these social innovations, ”Café Klare – the night shelter for women”. It focuses on the process of idea generation and implementation of the night shelter. The analysis shows how employees and managers in both the municipal social administration and in organizations for homelessness created, used and negotiated the opportunity to improve the social services for homeless women more or less strategically. Among these services was ”Café Klare”. The analysis is based on an in depth case study. Key words: Social innovation, innovation processes, entrepreneurship, night shelters, homeless women.

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Networks, Communities and Value Chains in Digital Social Innovation for Social Services

Perspectives for Digital Social Innovation to Reshape the European Welfare Systems - Emerging Communication: Studies in New Technologies and Practices in Communication ◽

10.3233/stpc200006 ◽

2021 ◽

Author(s):

Jeremy Millard

Keyword(s):

Social Capital ◽

Social Services ◽

Social Service ◽

Network Effects ◽

Social Innovation ◽

Policy Implications ◽

Value Chains ◽

Wide Range ◽

Social Innovations

This chapter provides strong empirical evidence, both quantitative and qualitative, concerning the use, relevance and impact of digital technology on social innovations for social services, and develops some underpinning conceptual frameworks for understanding this impact. It draws on a wide range of literature plus an examination of 30 successful in-depth case studies in which ICT is a major feature. The chapter analyses the role of ICT in social service value chains, in communities and social capital formation, the network effects, as well as the governance, operational and strategic considerations, drivers, barriers, and policy implications.

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