Networks, Communities and Value Chains in Digital Social Innovation for Social Services

2021 ◽  
Author(s):  
Jeremy Millard
Keyword(s):  
Social Capital ◽  
Social Services ◽  
Social Service ◽  
Network Effects ◽  
Social Innovation ◽  
Policy Implications ◽  
Value Chains ◽  
Wide Range ◽  
Social Innovations

This chapter provides strong empirical evidence, both quantitative and qualitative, concerning the use, relevance and impact of digital technology on social innovations for social services, and develops some underpinning conceptual frameworks for understanding this impact. It draws on a wide range of literature plus an examination of 30 successful in-depth case studies in which ICT is a major feature. The chapter analyses the role of ICT in social service value chains, in communities and social capital formation, the network effects, as well as the governance, operational and strategic considerations, drivers, barriers, and policy implications.

Team Managers in Local Social Service Departments in Israel as Bottom-Up Social Policy-Makers

2021 ◽  
pp. 324-345
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Social Service ◽  
Public Discourse ◽  
Well Being ◽  
Structured Interviews ◽  
Psychosocial Services ◽  
Service Departments ◽  
New Policies

Following on Felice Perlmutter's work on the managerial role of social workers in social services, this article contributes to the still limited knowledge on the role of social workers in middle-management positions in formulating new policies `on the ground`. The study expands knowledge about policies determined by team managers in local social service departments in Israel. It occurs in the nexus between street-level bureaucracy, professionalism and managerial positions. Semi-structured interviews with 28 team managers revealed that they formulated `new` policies with regard to the provision of psychosocial services and material assistance (who gets what, when and how). This occurs when they resist official policy, when it is vague or non-existent. Most of their policy decisions are not documented and draw upon consultations with colleagues and superiors though not with clients. The team managers perceive these policies as a means for achieving balance between clients' well-being and budgetary constraints. Yet their decisions lack transparency, are decided upon without public discourse and may lead to greater inequity between clients

Trajectories of Social Innovation

2019 ◽  
pp. 109-148
Author(s):  
Gudrun-Christine Schimpf ◽  
Georg Mildenberger ◽  
Susanne Giesecke ◽  
Attila Havas
Keyword(s):  
Social Networks ◽  
Social Housing ◽  
Social Innovation ◽  
Short Description ◽  
Social Innovations ◽  
Successful Innovation ◽  
Term Analysis

The chapter deals with the trajectory of social housing as a social innovation in European countries from the nineteenth century to the present. The long-term analysis of this comprehensive case study is guided by the Extended Social Grid Model (ESGM). Following a short description of seven different phases of social housing, the chapter turns to the role of social powers and the capability approach. All in all, the involvement of various actors and social networks in shaping a successful innovation becomes visible. Another important point is the insight that social innovations have to adjust to ever changing contexts du their trajectory. The analysis sheds light on supporting conditions of successful social innovations and reflects on the co-evolution of social and business innovations.

Introducing social innovation

2018 ◽  
Author(s):  
Simone Baglioni ◽  
Stephen Sinclair
Keyword(s):  
Public Policy ◽  
Social Innovation ◽  
Policy Reform ◽  
Labour Markets ◽  
Social Changes ◽  
Wide Range ◽  
Social Innovations ◽  
Welfare Systems ◽  
Public Organisations

The introductory chapter outlines some of the major social changes (e.g. in demography, employment and labour markets) which pose significant challenges to established social welfare systems. It discusses how and why social innovation has emerged and been promoted as a response to these challenges. The chapter clarifies the meaning of social innovation by considering how it has been defined, and explains how it relates to innovation in technology and business, and how it differs from social enterprise. Examples of social innovations are provided which illustrate the wide range of activities and diverse forms they take. A typology is provided to classify these variants. The nature of innovation within public organisations is discussed (i.e. intrepreneurialism). The chapter concludes by setting out some of the questions which should be asked of social innovation in relation to social and public policy reform.

The Role of Discretion in the Legal and Social Service Systems

1981 ◽  
Vol 62 (7) ◽  
pp. 387-397 ◽  
Author(s):  
Richard Gaskins
Keyword(s):  
Social Work ◽  
Social Services ◽  
Social Service ◽  
Due Process ◽  
Judicial System ◽  
Service Systems

New legislation regulating social services is based on judicial models of fairness and due process. These models are, however, inadequate because they are founded on a misleading analogy between discretion in the judicial system—where cure may be procedural—and the more complex discretion found in social work.

scholarly journals Social Innovation as a Driver for New Educational Practices: Modernising, Repairing and Transforming the Education System

2019 ◽  
Vol 11 (4) ◽  
pp. 1070 ◽  
Author(s):  
Antonius Schröder ◽  
Daniel Krüger
Keyword(s):  
Paradigm Shift ◽  
Success Factors ◽  
Social Innovation ◽  
Educational Practices ◽  
New Governance ◽  
Social Innovations ◽  
Global Mapping ◽  
Learner Perspective ◽  
The Eu

Based on the results of the EU funded Social Innovation – Driving Force of Social Change (SI-DRIVE) project the major challenges and needs of education and lifelong learning worldwide are revealed, focusing on solutions via new educational practices delivered by social innovations and embedding civil society. Against this background, a more learner-oriented approach instead of institutional improvements is presented. Based on the results of SI-DRIVE’s global mapping of more than 200 innovative education initiatives and 18 in-depth case studies, the article spotlights the relevant settings and success factors of social innovations in education, leading to a system related typology of social innovation. New ways of repairing, modernising and transforming education as well as separated approaches are illustrated showing the underdeveloped, unexploited and unrecognised potential of this kind of innovation. For setting up a more innovation friendly environment, it is particularly important to realise a paradigm shift towards a learner perspective and rationality. More leeway and new governance structures for integrating and fostering social innovations and unfolding the potential of all societal sectors for enhancing education are necessary. This especially includes a more active and new role of universities in enabling, exchanging, moderating and researching social innovation.

scholarly journals Information Openness and Accessibility as a Direction of Social Marketing (by the Example of Social Service Institutions)

2018 ◽  
Vol 7 (3) ◽  
pp. 459-481 ◽  
Author(s):  
Elena Nefedieva ◽  
Anastasia Gulyaeva
Keyword(s):  
Quality Assessment ◽  
Social Services ◽  
Social Marketing ◽  
Social Service ◽  
Legal Status ◽  
Legal Framework ◽  
Social Commitment ◽  
Internet Technologies

The article deals with the issue of ensuring and monitoring the quality of social services and the role of such an instrument of social marketing and advertising as informing the population with the help of Internet technologies. The article reveals the necessity of existence and obligatory requirements to the content of the websites of the state social organizations. The article states the functions of the sites in terms of informing recipients of social services about the activities of organizations, the opportunities and services they provide, the establishment of feedback. The article reveals the essence and purpose of an independent assessment of the quality of social service institutions, a list of its criteria. The characteristic of indicators within one criterion of an independent quality assessment - openness and availability of information on the organization - is given. The authors analyzed the legal framework for the formation and conduct of an independent quality assessment in the system of social service institutions. The article describes the results of the content analysis of the content of the websites of institutions of social service of the Irkutsk region in terms of their information transparency, completeness and accessibility for recipients of social services. The authors consider the role of the websites and the way the information is arranged on them while forming the policy to improve the quality of social services to different categories of citizens. The level of compliance with the requirements for all indicators of information openness and accessibility of social services institutions of different types is analyzed. The degree of representation of information on the websites in terms of individual indicators is stated, as well as parameters of full disclosure of information with maximum and minimum values are identified. The difference of requirements to transparency and availability of information, their relevance to various types of institutions are revealed. The differentiation of information openness and accessibility depending on the type of social service institution, the legal status of the institution, the service audience are identified. The role of Internet technologies, requirements to information openness and accessibility for the implementation of social advertising and the development of social commitment by institutions of social services are outlined.

scholarly journals The Empowerment of Households towards Independence through Social Capital in Program Keluarga Harapan (PKH)

Society ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 268-280
Author(s):  
Widia Lestari ◽  
Drajat Tri Kartono ◽  
Argyo Demartoto ◽  
Khabib Bima Setiyawan
Keyword(s):  
Social Capital ◽  
Cultural Values ◽  
Social Services ◽  
Sampling Technique ◽  
District Office ◽  
Key Informants ◽  
Study Approach ◽  
Central Java ◽  
Poor Households

This article aims to reveal 1) The Role of Program Keluarga Harapan or known as PKH (Family of Hope Program) in empowering beneficiary households or known as KPM (Keluarga Penerima Manfaat), 2) The Role of Social Capital in realizing the independence of KPM-PKH in Sukoharjo district, Central Java Province, Indonesia. This research is qualitative by using a case study approach. The determination of informants used a purposive sampling technique. The informants were eight beneficiary households and four key informants they were the Head of Sukoharjo district office of the Ministry of Social Services, coordinator of Sukoharjo district, PKH supervisor, PKH facilitator, and two key informants to support any information. Data were collected through observation, interviews, and documentation. The data were analyzed into three stages; data reduction, data display, and conclusion drawing. The data were verified by observation and source triangulation and time. The result showed that 1) The Role of PKH in empowering the beneficiary households by providing social assistance, strengthening by the regular meeting of Family Development Session, known as P2K2 (Pertemuan Peningkatan Kemampuan Keluarga), strengthening by PKH cooperative, and joint business group, known as KUBE (Kelompok Usaha Bersama), 2) The Role of social capital to build independence of KPM-PKH by adopting cultural values, trust, reciprocity, participation, communication system, and venture networks of beneficiary households. This is caused by the relevance of social bonding, social bridging and social linking carried out by KPM-PKH. To conclude, livelihoods choice of KPM-PKH by employing social capital becomes strategic and productive opportunities to empower independence among poor households as beneficiary of PKH.

scholarly journals The role of local universities in the dissemination of social innovations: the case of the municipal district of Quito

2021 ◽  
pp. 149-168
Author(s):  
Klaus Gierhake ◽  
Carlos Maria Fernandez Jardon
Keyword(s):  
Diffusion Of Innovation ◽  
Social Innovation ◽  
Innovation System ◽  
Essential Elements ◽  
Training Process ◽  
Metropolitan Development ◽  
The Social ◽  
Social Innovations ◽  
Practical Development

Local knowledge helps generate social innovations. Universities, which are part of the territorial innovation system, are important in creating innovations, but their role in diffusing social innovations is less well known. The social policies established in Ecuador have given rise to different social innovations. In particular, the metropolitan district of Quito, based on the metropolitan development plan from 2012 to 2022, has generated a process of social innovations of great interest. Local universities usually participate in the training process of the agents involved in the development of social innovation. In a complementary way, local universities can facilitate cooperation between these agents. Both are essential elements in the diffusion of innovation. This paper analyzes the importance of collaboration with universities to disseminate social innovations in the Metropolitan District of Quito, using a series of interviews. The results indicate that the lack of collaboration with the universities and the limited knowledge that exists in them hampered the practical development of the plan and its effectiveness.

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