scholarly journals Competition and subsidies in the deregulated US local telephone industry

2015 ◽  
Vol 46 (4) ◽  
pp. 751-776 ◽  
Author(s):  
Ying Fan ◽  
Mo Xiao
Keyword(s):  
Telephone Industry

Psychosocial Risk Factors Among Telephone Service Workers: A Study of the Interaction between Customer and Worker

2007 ◽  
Vol 17 (2) ◽  
pp. 137-150
Author(s):  
Mireya Scarone ◽  
Leonor A. Cedillo
Keyword(s):  
Structured Interviews ◽  
Long Distance ◽  
Service Workers ◽  
Health Symptoms ◽  
Job Content Questionnaire ◽  
Telephone Industry ◽  
Emotional Demands ◽  
Customer Services ◽  
Product Sales ◽  
Job Content

Many activities in the telephone industry involve interaction with customers, including both traditional (for example, client assistance) and emerging services (product sales). Interaction with customers has been reported to cause stress in workers. The study was initiated as a consequence of changes in dialing of long-distance numbers. The main sources of stress among workers in Traffic and Customer Services Departments were analyzed, together with the resulting psychological distress and other health symptoms. Information was gathered through semi-structured interviews and a questionnaire containing the Spanish version of the Job Content Questionnaire, as well as psychological strain and health symptoms items. Questions developed specifically for this study concerned emotional demands, client interactions, and mechanisms used to deal with violent or unpleasant interactions. Workers received valuable information from the study that empowered them to demand improved working conditions.

When Press Protects its Turf: A Case Study in Editorial Ethics

1995 ◽  
Vol 16 (2) ◽  
pp. 138-147
Author(s):  
August K. Gribbin
Keyword(s):  
Vested Interest ◽  
The Press ◽  
Telephone Industry ◽  
Editorial Ethics

Coverage of the Michigan telecommunications bill, as well as editorials about the bill, in which the press had a vested interest, were biased against the telephone industry.

scholarly journals Competition and the Use of Foggy Pricing

2013 ◽  
Vol 5 (1) ◽  
pp. 194-216 ◽  
Author(s):  
Eugenio J Miravete
Keyword(s):  
Cellular Telephone ◽  
Alternative Measures ◽  
Future Consumption ◽  
Telephone Industry

Firms engage in foggy pricing when the menu of tariff options aims at profiting from consumer mistakes. The analysis of this paper concludes that the transition from monopoly to competition in the early US cellular telephone industry does not generally foster the use of such deceptive strategies. I offer three alternative measures to account for the fogginess of the menu of options offered by cellular carriers. All results are robust to the existence of uncertainty regarding future consumption at the time of choosing a particular tariff option, as well as to consumers' heterogeneity with respect to cellular telephone usage. (JEL D03, L11, L12, L13, L96)

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