Moments of Truth: Congressional Investigations of Intelligence and the Construction of Political Accounts

2017 ◽  
Keyword(s):  
Moments Of Truth ◽  
Congressional Investigations

Investigating the President

2016 ◽  
Author(s):  
Douglas L. Kriner ◽  
Eric Schickler
Keyword(s):  
Public Policy ◽  
Political Theater ◽  
Policy Outcomes ◽  
Presidential Power ◽  
Political Pressure ◽  
Comprehensive Overview ◽  
Partisan Polarization ◽  
Approval Rating ◽  
Congressional Investigations ◽  
Over Time

Although congressional investigations have provided some of the most dramatic moments in American political history, they have often been dismissed as mere political theater. But these investigations are far more than grandstanding. This book shows that congressional investigations are a powerful tool for members of Congress to counter presidential aggrandizement. By shining a light on alleged executive wrongdoing, investigations can exert significant pressure on the president and materially affect policy outcomes. This book constructs the most comprehensive overview of congressional investigative oversight to date, analyzing nearly 13,000 days of hearings, spanning more than a century, from 1898 through 2014. The book examines the forces driving investigative power over time and across chambers, and identifies how hearings might influence the president’s strategic calculations through the erosion of the president’s public approval rating, and uncover the pathways through which investigations have shaped public policy. Put simply, by bringing significant political pressure to bear on the president, investigations often afford Congress a blunt, but effective check on presidential power—without the need to worry about veto threats or other hurdles such as Senate filibusters. In an era of intense partisan polarization and institutional dysfunction, the book delves into the dynamics of congressional investigations and how Congress leverages this tool to counterbalance presidential power.

Customer Experience: Extracting Topics From Tweets

2021 ◽  
pp. 147078532110475
Author(s):  
Manit Mishra
Keyword(s):  
Social Media ◽  
Customer Service ◽  
Latent Dirichlet Allocation ◽  
Online Shopping ◽  
Customer Experience ◽  
Process Failure ◽  
Shopping Experience ◽  
Social Media Platforms ◽  
Media Platform ◽  
Moments Of Truth

The ubiquity of social media platforms facilitates free flow of online chatter related to customer experience. Twitter is a prominent social media platform for sharing experiences, and e-retail firms are rapidly emerging as the preferred shopping destination. This study explores customers’ online shopping experience tweets. Customers tweet about their online shopping experience based on moments of truth shaped by encounters across different touchpoints. We aggregate 25,173 such tweets related to six e-retailers tweeted over a 5-year period. Grounded on agency theory, we extract the topics underlying these customer experience tweets using unsupervised latent Dirichlet allocation. The output reveals five topics which manifest into customer experience tweets related to online shopping—ordering, customer service interaction, entertainment, service outcome failure, and service process failure. Topics extracted are validated through inter-rater agreement with human experts. The study, thus, derives topics from tweets about e-retail customer experience and thereby facilitates prioritization of decision-making pertaining to critical service encounter touchpoints.

scholarly journals Consumer Moments of Truth In the Digital Context

2014 ◽  
Vol 54 (2) ◽  
pp. 200-204 ◽  
Author(s):  
Gillian Moran ◽  
Laurent Muzellec ◽  
Eoghan Nolan
Keyword(s):  
Moments Of Truth

scholarly journals PERAN KOMUNIKASI PPID PROPINSI BANTEN DALAM PELAYANAN INFORMASI PUBLIK

2020 ◽  
Vol 8 (2) ◽  
pp. 117-124
Author(s):  
Hilman Hilman
Keyword(s):  
Moments Of Truth

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