SERVICE QUALITY A Study of Service Quality in Small Hotels and Guest Houses. N. Johns, D. Lee-Ross, and H. Ingram. Progress in Tourism and Hospitality Research, vol. 3, no. 4, December 1997, pp. 351-64. Journals Subscriptions, John Wiley and Sons, Ltd., 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/0047287598037001102 ◽

1998 ◽

Vol 37 (1) ◽

pp. 93-93

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United Kingdom ◽

Service Quality ◽

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Strategic Alliances in the World Airline Industry. Progress in Tourism and Hospitality Research, vol. 3, no. 3, 1997, pp. 213-24. John Wiley, 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA, United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/004728759803600413 ◽

1998 ◽

Vol 36 (4) ◽

pp. 80-80

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Strategic Alliances ◽

Airline Industry ◽

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The World ◽

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The Traveler as a Destination Pioneer. Progress in Tourism and Hospitality Research, vol. 3, no. 3,1997, pp. 225-38. John Wiley, 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA, United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/0047287598036004138 ◽

1998 ◽

Vol 36 (4) ◽

pp. 96-96

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United Kingdom ◽

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New Product Development in the U.K. Tour-Operating Industry. Peter Jones, Simon Hudson, and Philip Costis. Progress in Tourism and Hospitality Research, vol. 3, no. 4, December 1997, pp. 283-94. Journals Subscriptions, John Wiley and Sons, Ltd., 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA, United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/004728759803700125 ◽

1998 ◽

Vol 37 (1) ◽

pp. 83-83

Keyword(s):

United Kingdom ◽

Product Development ◽

New Product Development ◽

New Product ◽

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Service Quality in Airlines. Chris Witt and Alan Mühlemann. Tourism Economics, vol. 1, no. 1, March 1995, pp. 33-49. In Print Publishing, Turpin Distribution Services, Blackhorse Road, Letchworth, Herts SG6 1HN, United Kingdom. $184 annual subscription

Journal of Travel Research ◽

10.1177/0047287595034002132 ◽

1995 ◽

Vol 34 (2) ◽

pp. 83-83

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Service Quality ◽

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ENVIRONMENT The Effectiveness of Environmental Education: Can We Turn Tourists into "Greenies"? Mark B. Orams. Progress in Tourism and Hospitality Research, vol. 3, no. 4, December 1997, pp. 295-306. Journals Subscriptions, John Wiley and Sons, Ltd., 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/004728759803700139 ◽

1998 ◽

Vol 37 (1) ◽

pp. 85-85

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Environmental Education ◽

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An Attributional Approach to Hotel Selection. Part 1: The Managers' Perceptions. R. J. Callan. Progress in Tourism and Hospitality Research, vol. 3, no. 4, December 1997, pp. 333-50. Journals Subscriptions, John Wiley and Sons, Ltd., 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/004728759803700163 ◽

1998 ◽

Vol 37 (1) ◽

pp. 88-88

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United Kingdom ◽

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DEVELOPMENT Demonstration Effects or Relative Deprivation? The Counter-Revolutionary Pressures of Tourism in Cuba. A. V. Seaton. Progress in Tourism and Hospitality Research, vol. 3, no. 4, December 1997, pp. 307-20. Journals Subscriptions, John Wiley and Sons, Ltd., 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA, United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/004728759803700124 ◽

1998 ◽

Vol 37 (1) ◽

pp. 82-83

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Relative Deprivation ◽

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LODGING Personnel Management in Hotels—An Update: A Move to Human Resource Management? C. Kelliher and K. Johnson. Progress in Tourism and Hospitality Research, vol. 3, no. 4, December 1997, pp. 321-32. Journals Subscriptions, John Wiley and Sons, Ltd., 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA, United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/004728759803700162 ◽

1998 ◽

Vol 37 (1) ◽

pp. 88-88

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United Kingdom ◽

Resource Management ◽

Human Resource Management ◽

Human Resource ◽

Personnel Management ◽

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Hard-Skills, Soft-Skills: Undervaluing Hospitality's "Service with a Smile." Progress in Tourism and Hospitality Research, vol. 3, no. 3, 1997, pp. 239-48. John Wiley, 1 Oldlands Way, Bognor Regis, West Sussex PO22 9SA, United Kingdom. $195 annual subscription

Journal of Travel Research ◽

10.1177/0047287598036004118 ◽

1998 ◽

Vol 36 (4) ◽

pp. 93-93

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United Kingdom ◽

Soft Skills ◽

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Hard Skills ◽

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Databank: Global Tourism Trends to 1996. Raphael Raymond Bar-On. Tourism Economics: The Business and Finance of Tourism and Recreation, vol. 3, no. 3, 1997, pp. 289-300. IP Publishing Ltd., Turpin Distribution Services Ltd., Blackhorse Road, Letchworth, Herts SG6 1HN, United Kingdom. $199 annual subscription

Journal of Travel Research ◽

10.1177/004728759803600485 ◽

1998 ◽

Vol 36 (4) ◽

pp. 89-89

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