Evaluation of E-Supply Chain User Experience in the Delivery Service Distribution Area With the Honeycombs UX Approach

This chapter analyzes and measures customer satisfaction in using e-supply chain products using the honeycomb user experience approach. The e-supply chain product tested is a website that provides distribution services for government-owned (public logistic) and private (private logistic) in Indonesia. The purpose of this research is to analyze the value of e-supply chain products and evaluate whether this value has been received by service users through the concept of user experience honeycombs. There are seven aspects assessed, namely useful, usable, desirable, findable, credible, accessible, and valuable. This study shows that the value for the public sector as a whole gets better scores than the private sector. The aspects that need to be improved in the public sector are credible and usable. In contrast, in the private sector, the aspects that need improvement are accessible, desirable, findable, useful, and valuable.

Smart Logistics and Distribution System Based on Laser and Vision Fused SLAM Algorithm

In the context of rapid increase of the intelligence and information level in the field of industrial economy, China’s logistics industry has ushered in a stage of rapid development. Logistics and distribution services, a key sector in commodity circulation, play a significant role in the manufacturing industry and the national economy. However, there are still some problems in logistics and distribution services, as the traditional manual logistics mode still prevails, with the efficiency and information security compromised. In response to existing problems, this program aims to create an environmental protecting unmanned intelligent logistics distribution system. This system applies AGV trolley, the core product of this program, to intelligent navigation and transportation logistics. Based on the shared storage distribution path optimization model of the two-way service of supply and demand, the unmanned distribution trolley and distribution path are reasonably arranged as required by the user to deliver a great variety of raw materials and goods in information-based packaging boxes and unit cabinets to the destination on time. On the one hand, accurate logistics information becomes available as a result, which is beneficial for optimization and scheduling, so that the problem of parcel loss in logistics can be solved in general. On the other hand, users can trace the detailed logistics process in a precise manner. Furthermore, this design unit supports a highly efficient automated logistics approach, as goods of different sizes can be matched with design units with corresponding sizes, so that storage utilization is maximized, and the logistics loading and unloading process is simplified. In addition to its role in packaging, this design unit is also subject to recycling, as it protects the environment by reducing disposable packaging while protecting user privacy and optimizing user experience.

Consumer engagement in value co-creation within virtual video game communities

With the emergence of the gaming industry as the most empowering form of entertainment, video game online communities have become a refuge for many users who are looking to fulfil specific needs, leading them to participate in creating their own experiences. Drawing upon the uses and gratifications theory, this research aims to understand the motivations behind consumer engagement in value co-creation within digital game distribution services (exp. Steam), and how it affects loyalty. To the extent of the author’s knowledge, little research has addressed this question within the gaming industry. We conducted an online survey administered to video game platforms users, through which 195 valid answers were collected. Findings suggest that hedonic along with personal and social motivations have positive influence on user’s engagement to co-create value, which in return increases their loyalty behavior.

A Multi-Regional Computable General Equilibrium Model for New Zealand

<p>Although New Zealand has had an active CGE modelling community since the 1980's, a multi-regional CGE model for the country has not been developed until now. This thesis presents a prototype multi-regional CGE model to demonstrate the feasibility of developing a comprehensive model that captures the benefits of modelling agent behaviour with a bottom-up approach. The prototype model is built upon bottom-up regional micro-foundations and New Zealand data is used to operationalise a particular implementation of the model. The thesis fills an important gap in the New Zealand CGE modelling literature as none of the models in current use have a structure involving bottom-up regional modelling. The method of implementation is also a key contribution, utilising a maximum-entropy approach to overcome data shortages. An illustrative simulation of a natural disaster that strikes the Wellington central business district demonstrates the strengths of the bottom-up multi-regional approach - that the model can capture differential effects across regions of shocks that occur at the regional level, and incorporate flow-on and feedback effects between regions. Sensitivity testing of the substitution elasticity between domestic sources of products reinforces the importance of empirically-estimated parameters in CGE models. The basic model is extended in two ways. The first is to introduce modelling of distribution services as has been done in the ORANI and subsequently FEDERAL models. The key structural difference here is that products identified as distribution services are required to facilitate movement of other products from seller to buyer. Thus there are no opportunities to substitute away from these services if they become relatively more expensive. To implement the additional structure, sets of coefficients are specified to control technical possibilities in the usage of the distribution services. These include switches that can dictate, for example, that wholesale trade is only involved in the delivery of tangible products, that retail trade is only used by in-region purchasers, and that transport is required for moving physical products across regional borders or to exporters. That these assumptions can be integrated seamlessly into the database highlights the strength of the maximum-entropy approach used to generate the multi-regional input-output database. Simulations of an oil price shock show that the regional assumptions surrounding the distribution networks are material to the results. The second extension to the model is the addition of a module to control the degree of inter-regional labour mobility. Essentially the user is given the ability to specify the extent to which households respond to regional real wage di erences by moving to regions with relatively higher rates. Therefore, in short-run simulations labour can be made more mobile than capital, while in the long-run it can be less mobile than capital. The module also introduces additional structure to link populations, households, and labour market components. One important element of this new structure is a link back to the endogenous labour supply theory of the basic model. Publicly available demographic and labour market data are used to implement the mobility module. The importance of a mobility response to relative real wage changes is explored in an illustrative application looking at the impact of regionally-concentrated immigration flows. The simulations suggest that population movements can work to dissipate the welfare effects of such migration inflows.</p>

A Multi-Regional Computable General Equilibrium Model for New Zealand

<p>Although New Zealand has had an active CGE modelling community since the 1980's, a multi-regional CGE model for the country has not been developed until now. This thesis presents a prototype multi-regional CGE model to demonstrate the feasibility of developing a comprehensive model that captures the benefits of modelling agent behaviour with a bottom-up approach. The prototype model is built upon bottom-up regional micro-foundations and New Zealand data is used to operationalise a particular implementation of the model. The thesis fills an important gap in the New Zealand CGE modelling literature as none of the models in current use have a structure involving bottom-up regional modelling. The method of implementation is also a key contribution, utilising a maximum-entropy approach to overcome data shortages. An illustrative simulation of a natural disaster that strikes the Wellington central business district demonstrates the strengths of the bottom-up multi-regional approach - that the model can capture differential effects across regions of shocks that occur at the regional level, and incorporate flow-on and feedback effects between regions. Sensitivity testing of the substitution elasticity between domestic sources of products reinforces the importance of empirically-estimated parameters in CGE models. The basic model is extended in two ways. The first is to introduce modelling of distribution services as has been done in the ORANI and subsequently FEDERAL models. The key structural difference here is that products identified as distribution services are required to facilitate movement of other products from seller to buyer. Thus there are no opportunities to substitute away from these services if they become relatively more expensive. To implement the additional structure, sets of coefficients are specified to control technical possibilities in the usage of the distribution services. These include switches that can dictate, for example, that wholesale trade is only involved in the delivery of tangible products, that retail trade is only used by in-region purchasers, and that transport is required for moving physical products across regional borders or to exporters. That these assumptions can be integrated seamlessly into the database highlights the strength of the maximum-entropy approach used to generate the multi-regional input-output database. Simulations of an oil price shock show that the regional assumptions surrounding the distribution networks are material to the results. The second extension to the model is the addition of a module to control the degree of inter-regional labour mobility. Essentially the user is given the ability to specify the extent to which households respond to regional real wage di erences by moving to regions with relatively higher rates. Therefore, in short-run simulations labour can be made more mobile than capital, while in the long-run it can be less mobile than capital. The module also introduces additional structure to link populations, households, and labour market components. One important element of this new structure is a link back to the endogenous labour supply theory of the basic model. Publicly available demographic and labour market data are used to implement the mobility module. The importance of a mobility response to relative real wage changes is explored in an illustrative application looking at the impact of regionally-concentrated immigration flows. The simulations suggest that population movements can work to dissipate the welfare effects of such migration inflows.</p>

Urgensi Kualitas Pelayanan Distribusi Zakat Produktif Terhadap Kepuasan Mustahiq

Productive zakat is something that can support productivity for the economy and mustahiq life. Mustahiq satisfaction in getting productive zakat is a reflection of the success of the service. This study aims to analyze the effect of the quality of productive zakat distribution services on mustahiq satisfaction at the national zakat agency (NZA) Bengkalis district. This study was built using a quantitative descriptive method based on primary and secondary data in questionnaires, documentation, and literature studies. The total population of productive zakat mustahiq at the NZA Bengkalis regency is 327 people. Sampling used random sampling with a total sample of 77 people. Data were analyzed using simple linear regression, previously tested using validity, reliability, and normality tests. This study indicates that the quality of productive zakat distribution services has urgency in creating satisfaction for mustahiq, with evidence that the quality of productive zakat distribution services has a positive and significant effect on mustahiq satisfaction. This study contributes to NZA Bengkalis regency in improving service quality and satisfaction of productive zakat mustahiq.

Twitter-Mediated Enterprise–Customer Communication: Case of Electricity Distribution Services in a Developing Country

Studies have shown that electric power supply failures can induce customers’ use of media for electric power–related communications. Nigeria is a country with considerably active users of social media but also with incessant electric power outages. However, no known study has been carried out on Nigeria’s electric power–related communications based on social media data. The present study investigated comparatively, the behaviors of companies and customers, in their use of Twitter for enterprise–customer communication on electric power distribution services in Nigeria. Using the data-driven science methods, the study revealed that both companies and customers use Twitter to disseminate information on electric power distribution in Nigeria. Companies’ corpora feature higher percentages of retweets while customers’ corpora feature higher percentages of direct public responses (@replies). The study also revealed a disjoint in the expectations of the companies and customers in their use of Twitter for communicating electric power distribution matters. While companies appear to leverage on the information sharing ability of the medium, customers appear to perceive it as a tool for accessing improved service delivery. The study recommends that Nigeria’s electric power distribution companies should incorporate Twitter into the customer service operation of their companies. This will enable information to get to the set of people who will process customers’ complaints as soon as possible.

QUALITY OF DIRECT CASH ASSISTANCE SERVICES AFFECTED BY COVID-19 ON COMMUNITY SATISFACTION OF DIRECT CASH ASSISTANCE RECIPIENTS IN PEJENG VILLAGE GIANYAR REGENCY, BALI PROVINCE

Pejeng Village Government Services in Handling Covid-19 in the Village through the Village APB by distributing Direct Cash Assistance (BLT) to the community. The quality of BLT distribution services in Pejeng Village will have an impact on community satisfaction. There were problems related to the BLT distribution that was not right on target. This condition is the background of this study to determine whether responsiveness, reliability, assurance, concern, and tangibles partially and simultaneously affect the satisfaction of the people of Pejeng Village, Gianyar Regency. The method used in this research uses a quantitative descriptive approach. The purpose of this study was to determine and analyze the effect of responsiveness, reliability, assurance, empathy, and tangibles on community satisfaction Pejeng Village. The results showed that responsiveness, reliability, assurance, empathy, and tangibles partially and simultaneously had a positive and significant effect on community satisfaction in Pejeng Village, Gianyar Regency.

Pendekatan Dan Model Pelayanan BK Pola 17 Plus Jenis Pelayanan BK

Guidance and Counseling Service is a process of providing assistance to students continuously in order to achieve independence in self-understanding, so that students are able to direct themselves according to the demands and conditions of the school environment, family and community. Types of guidance and counseling services include: orientation services, information services, placement and distribution services, content mastery, individual services, group guidance services, group counseling services, consulting, mediation and advocacy.