Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

2001 ◽  
Vol 29 (1) ◽  
pp. 16-35 ◽  
Author(s):  
David M. Szymanski ◽  
David H. Henard
Keyword(s):  
Customer Satisfaction ◽  
Empirical Evidence ◽  
Meta Analysis

scholarly journals The Benefits of PSM: An Oasis or a Mirage?

2020 ◽  
Vol 30 (4) ◽  
pp. 619-635 ◽  
Author(s):  
Sahar Awan ◽  
Germà Bel ◽  
Marc Esteve
Keyword(s):  
Public Sector ◽  
Empirical Evidence ◽  
Turnover Intentions ◽  
Meta Analysis ◽  
Individual Performance ◽  
Citizenship Behavior ◽  
Organizational Benefits ◽  
Employee Job Satisfaction ◽  
Public Sector Organizations ◽  
Dependent Variables

Abstract Scholarly interest in public service motivation (PSM) has yielded a vast amount of research, exploring its potential for benefitting public-sector organizations through increased employee job satisfaction, enhanced individual performance, employee retention, and enhanced organizational commitment and citizenship behavior. However, a closer inspection of the literature reveals mixed empirical evidence for each impact of PSM. The present study carries out a meta-analysis of five key impacts of PSM to explain the divergence of results in the existing literature. We find evidence of the existence of a true effect for PSM over all the dependent variables, except for turnover intentions. In addition, we find a possible explanation for the mixed empirical evidence found in previous studies. We demonstrate that individual and organizational benefits of PSM are not accrued equally in all public sector workplaces and that the contextual variables legal origin and endemic countrywide corruption influence the extent to which PSM can produce positive outcomes in the workplace.

scholarly journals Empirical evidence about inconsistency among studies in a pair‐wise meta‐analysis

2015 ◽  
Vol 7 (4) ◽  
pp. 346-370 ◽  
Author(s):  
Kirsty M. Rhodes ◽  
Rebecca M. Turner ◽  
Julian P. T. Higgins
Keyword(s):  
Empirical Evidence ◽  
Meta Analysis

Empirical evidence of the relationship between parental and child dental fear: a structured review and meta-analysis

2010 ◽  
Vol 20 (2) ◽  
pp. 83-101 ◽  
Author(s):  
MARKUS THEMESSL-HUBER ◽  
RUTH FREEMAN ◽  
GERRY HUMPHRIS ◽  
STEVE MacGILLIVRAY ◽  
NATHALIE TERZI
Keyword(s):  
Empirical Evidence ◽  
Meta Analysis ◽  
Dental Fear ◽  
The Relationship
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