Two-Dimensional Warranty Policies

2019 ◽  
pp. 301-366
Author(s):  
Wallace R. Blischke ◽  
D. N. Prabhakar Murthy
Keyword(s):  
Two Dimensional ◽  
Warranty Policies

A FUZZY LOGIC-BASED APPROACH TO TWO-DIMENSIONAL AUTOMOBILE WARRANTY SYSTEM

2010 ◽  
Vol 19 (01) ◽  
pp. 139-154 ◽  
Author(s):  
SANG-HYUN LEE ◽  
SANG-JOON LEE ◽  
KYUNG-IL MOON
Keyword(s):  
Claims Data ◽  
The Other ◽  
Two Dimensional ◽  
Product Usage ◽  
Reliability Improvement ◽  
Estimation And Prediction ◽  
Data Record ◽  
Warranty Claims ◽  
The Cost ◽  
Warranty Policies

Many attributes contribute to product failures that result in warranty claims. In particular, there are situations where several attributes are used together as criteria for judging the warranty eligibility of a failed product. For example, automobiles warranty coverage has both age and mileage limits. The warranty policy characterized by a region in a two-dimensional plane with one axis representing product age and the other axis representing product usage is known as the "two-attribute" warranty policy. A number of procedures have been developed for analyzing the two-dimensional warranty policy. These procedures use many crisp data obtained from strictly controlled reliability tests. However, in real situations, these requirements might not be fulfilled. In extreme cases, the warranty claims data come from users whose reports are expressed in a vague way. This may be due to subjective and imprecise perception of failures by a user, imprecise warranty data record, or imprecise rate of usage record. This paper suggests fuzziness as an alternative to randomness for describing the two-dimensional warranty uncertainty. A new sets-as-points geometric view of fuzzy warranty sets is developed in this study. This view can reduce many errors of estimation and prediction of the cost associated with a variety of warranty policies including the "two-attribute" warranties and some reliability improvement warranties.

scholarly journals Evaluating two-dimensional warranty policies for remanufactured products

2017 ◽  
Vol 7 (1) ◽  
pp. 19-47 ◽  
Author(s):  
Ammar Y. Alqahtani ◽  
Surendra M. Gupta
Keyword(s):  
Two Dimensional ◽  
Warranty Policies

scholarly journals Optimizing two-dimensional renewable warranty policies for sensor embedded remanufactured products

2017 ◽  
Vol 10 (2) ◽  
pp. 145 ◽  
Author(s):  
Ammar Alqahtani ◽  
Surendra M. Gupta
Keyword(s):  
Preventive Maintenance ◽  
Discrete Event ◽  
Two Dimensional ◽  
Experimental Conditions ◽  
Specific Product ◽  
Event Simulation ◽  
Recovery System ◽  
The Cost ◽  
Warranty Policies ◽  
The Impact

Purpose: Remanufactured products, in addition to being environment friendly, are popular with consumers because they can offer the latest technology with lower prices in comparison to brand new products. However, some consumers are hesitant to buy remanufactured products because they are skeptical about the quality of the remanufactured product and thus are unsure of the extent to which the product will render services when compared to a new product. A strategy that remanufacturers may employ to entice customers is to offer warranties on remanufactured products. To that end, this paper studies and scrutinizes the impact of offering renewing warranties on remanufactured products. Specifically, the paper suggests a methodology which simultaneously minimizes the cost incurred by the remanufacturers and maximizes the confidence of the consumers towards buying remanufacturing products.Design/methodology/approach: This study uses discrete-event simulation to optimize the implementation of a two-dimensional renewing warranty policy for remanufactured products. The implementation is illustrated using a specific product recovery system called the Advanced Remanufacturing-To-Order (ARTO) system. The experiments used in the study were designed using Taguchi’s Orthogonal Arrays to represent the entire domain of the recovery system so as to observe the system behavior under various experimental conditions. In order to determine the optimum strategy offered by the remanufacturer, various warranty and preventive maintenance scenarios were analyzed using pairwise t-tests along with one-way analysis of variance (ANOVA) and Tukey pairwise comparisons tests for every scenario.Findings: The proposed methodology is able to simultaneously minimize the cost incurred by the remanufacturer, optimize the warranty price and period, and optimize the preventive maintenance strategy resulting in increased consumer confidence.Originality/value: This is the first study that evaluates in a quantitative and comprehensive manner the potential benefits of offering warranties with preventive maintenance on remanufactured products.

Two-dimensional warranty: A literature review

2017 ◽  
Vol 232 (3) ◽  
pp. 284-307 ◽  
Author(s):  
Xiaolin Wang ◽  
Wei Xie
Keyword(s):  
Research Field ◽  
Two Dimensions ◽  
Two Dimensional ◽  
Aircraft Engines ◽  
Practical Applications ◽  
Heavy Equipment ◽  
New Research ◽  
Warranty Policies ◽  
Capital Intensive

The warranty policies for capital-intensive products, such as automobiles, heavy equipment, and aircraft engines, typically have two dimensions, that is, the age and usage. During the last two decades, much research has been published on the two-dimensional warranty from many different perspectives. This article reviews and summarizes work and state-of-the-art developments in this research field, with emphasis on both theoretical methodologies and practical applications. In this review, five principal topics are covered: (1) two-dimensional warranty policies, (2) cost analysis of two-dimensional warranty, (3) two-dimensional warranty and engineering/marketing problems, (4) two-dimensional warranty and logistics issues, and (5) two-dimensional long-term warranty. In particular, the practical and application aspects of two-dimensional warranty policies have been surveyed. Overall, 105 journal papers covering 49 journals, published from 1993 to present, are selected and discussed in detail. Finally, some interesting and challenging research topics are presented for the scholars and practitioners to explore new research in this field.

scholarly journals Two-dimensional combination warranty policies

1994 ◽  
Vol 28 (1) ◽  
pp. 57-75 ◽  
Author(s):  
B. P. Iskandar ◽  
R. J. Wilson ◽  
D. N. P. Murthy
Keyword(s):  
Two Dimensional ◽  
Warranty Policies
Sign in / Sign up

Export Citation Format

Share Document