Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach

Service Quality ◽

Data Envelopment ◽

Private Bank ◽

Bank Branches ◽

Quality Approach

An internal customer service quality data envelopment analysis model for bank branches

International Journal of Operations & Production Management ◽

10.1108/01443579710175556 ◽

1997 ◽

Vol 17 (8) ◽

pp. 780-789 ◽

Cited By ~ 30

Author(s):

Andreas C. Soteriou ◽

Yiannos Stavrinides

Keyword(s):

Service Quality ◽

Customer Service ◽

Quality Data ◽

Data Envelopment Analysis Model ◽

Data Envelopment ◽

Analysis Model ◽

Internal Customer ◽

Bank Branches

Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

International Journal of Services and Operations Management ◽

10.1504/ijsom.2013.057507 ◽

2013 ◽

Vol 16 (4) ◽

pp. 427

Author(s):

Mohammad Mahdi Tavakoli ◽

Hadi Shirouyehzad ◽

Reza Dabestani

Keyword(s):

Service Quality ◽

Data Envelopment ◽

Efficiency Evaluation ◽

Quality Approach

Frontier Assignment for Sensitivity Analysis of Data Envelopment Analysis

IEEJ Transactions on Electronics Information and Systems ◽

10.1541/ieejeiss.130.540 ◽

2010 ◽

Vol 130 (4) ◽

pp. 540-545

Author(s):

Akio Naito ◽

Shingo Aoki ◽

Hiroshi Tsuji

Keyword(s):

Sensitivity Analysis ◽

Technical Efficiency, Sensitivity Analysis and Economic Assessment applying Data Envelopment Analysis approach: A Case Study of Date Production in Khuzestan State of Iran

Journal of the Saudi Society of Agricultural Sciences ◽

10.1016/j.jssas.2021.08.003 ◽

2021 ◽

Author(s):

Reza Hesampour ◽

Mehrdad Hassani ◽

Marlia M. Hanafiah ◽

Kobra Heidarbeigi

Keyword(s):

Sensitivity Analysis ◽

Technical Efficiency ◽

Economic Assessment ◽

Analysis Approach ◽

Multiparametric sensitivity analysis of the additive model in data envelopment analysis

International Transactions in Operational Research ◽

10.1111/j.1475-3995.2009.00735.x ◽

2010 ◽

Vol 17 (3) ◽

pp. 365-380 ◽

Cited By ~ 3

Author(s):

Sanjeet Singh

Keyword(s):

Sensitivity Analysis ◽

Multiparametric Sensitivity Analysis

Additive Model ◽

Data Envelopment ◽

Service quality evaluation of technical institutions using data envelopment analysis

International Journal of Productivity and Quality Management ◽

10.1504/ijpqm.2008.015970 ◽

2008 ◽

Vol 3 (1) ◽

pp. 127 ◽

Cited By ~ 5

Author(s):

M.S. Khan ◽

S.S. Mahapatra ◽

N.A. Sreekumar

Keyword(s):

Service Quality ◽

Quality Evaluation ◽

Data Envelopment ◽

Service Quality Evaluation ◽

Using Data

An integrated data envelopment analysis–artificial neural network approach for benchmarking of bank branches

Journal of Industrial Engineering International ◽

10.1007/s40092-015-0125-7 ◽

2016 ◽

Vol 12 (2) ◽

pp. 137-143 ◽

Cited By ~ 10

Author(s):

Elsa Shokrollahpour ◽

Farhad Hosseinzadeh Lotfi ◽

Mostafa Zandieh

Keyword(s):

Neural Network ◽

Artificial Neural Network ◽

Artificial Neural Network Approach

Data Envelopment ◽

Network Approach ◽

Neural Network Approach ◽

Bank Branches ◽

Artificial Neural ◽

Benchmarking of service quality with data envelopment analysis

Expert Systems with Applications ◽

10.1016/j.eswa.2013.12.008 ◽

2014 ◽

Vol 41 (8) ◽

pp. 3761-3768 ◽

Cited By ~ 47

Author(s):

Hakyeon Lee ◽

Chulhyun Kim

Keyword(s):

Service Quality ◽

Evaluating the Performance of Service Quality in the Hospitals of Traditional Chinese Medicine with Data Envelopment Analysis

Studies on Ethno-Medicine ◽

10.1080/09735070.2014.11886474 ◽

2014 ◽

Vol 8 (1) ◽

pp. 69-75

Author(s):

Ridong Hu ◽

Chich-Jen Shieh

Keyword(s):

Chinese Medicine ◽

Traditional Chinese Medicine ◽

Service Quality ◽

Measuring the productivity of the bank branches using data envelopment analysis and Malmquist index

International Journal of Applied Decision Sciences ◽

10.1504/ijads.2019.10018494 ◽

2019 ◽

Vol 12 (2) ◽

pp. 158 ◽

Cited By ~ 1

Author(s):

Kaveh Khalili Damghani ◽

Batool Rahamni ◽

Melfi Alrasheedi

Keyword(s):

Malmquist Index ◽

Data Envelopment ◽

Bank Branches ◽

Using Data