International Journal of Services and Operations Management
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Published By Inderscience Enterprises Ltd.

1744-2389, 1744-2370
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation

2021 ◽  
Vol 38 (4) ◽  
pp. 594
Author(s):  
Hediyeh Mahmoodi ◽  
Jafar Heydari
Keyword(s):  
Empirical Investigation

The path to digital transformation: overcoming prejudice in the digital era with service operations

2021 ◽  
Vol 39 (1) ◽  
pp. 81
Author(s):  
N.A. Jo�ã ◽  
o Reis ◽  
Nuno Mel�ã ◽  
N.A. o
Keyword(s):  
Service Operations ◽  
Digital Transformation ◽  
Digital Era

Relationship between government and public sector universities in the perspective of agency theory: a brief review

2021 ◽  
Vol 40 (2) ◽  
pp. 188
Author(s):  
Zaheer Abbas ◽  
Abd Rahman Bin Ahmad ◽  
Muhammad Saeed Shahbaz ◽  
Muhammad Mujtaba Asad
Keyword(s):  
Public Sector ◽  
Agency Theory

Working capital models: a generic framework

2021 ◽  
Vol 39 (2) ◽  
pp. 235
Author(s):  
Lotta Lind ◽  
Timo Kärri ◽  
Veli Matti Virolainen ◽  
Sari Monto
Keyword(s):  
Working Capital ◽  
Generic Framework

Achieving leanness: the relationship of lean practices with process exploitation and exploration

2021 ◽  
Vol 38 (2) ◽  
pp. 201
Author(s):  
Mantas Vilkas ◽  
Inga Stankevice ◽  
Jurga Duobiene ◽  
Rimantas Rauleckas
Keyword(s):  
Lean Practices ◽  
Exploitation And Exploration ◽  
Relationship Of ◽  
The Relationship

Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth

2021 ◽  
Vol 39 (4) ◽  
pp. 495
Author(s):  
Fayiz Shrafat ◽  
Dia Zeglat ◽  
Waed Ensour ◽  
Nael Mosa Sarhan
Keyword(s):  
Word Of Mouth ◽  
Electronic Word Of Mouth

An examination of the dynamics of operating efficiency of wholesale and retail firms

2021 ◽  
Vol 38 (2) ◽  
pp. 188
Author(s):  
n Xu ◽  
Yinfei Chen ◽  
Wenhui Liu
Keyword(s):  
Operating Efficiency

scholarly journals Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the Data Envelopment Analysis (DEA) Approach

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Esmael Najafi ◽  
Farhad Hosseinzadeh Lotfi ◽  
Sajjad Kheyri ◽  
Bijan Rahmani
Keyword(s):  
Data Envelopment Analysis ◽  
Data Envelopment ◽  
Benchmark Model ◽  
Dea Approach ◽  
Service Agencies
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